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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Virginia
1 review
0 helpful votes
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Love love love this app!
February 23, 2017

Lots of fun, laughs and good times with the app! I recommend to anyone who likes to share funny GIFs and videos with their friends and family!

Date of experience: February 21, 2017
Georgia
1 review
0 helpful votes
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Too much fun!
February 23, 2017

This app is too much fun. I've used it to make the best personalized birthday and holiday cards for my friends and relatives.

Date of experience: February 21, 2017
Arizona
1 review
0 helpful votes
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Jib Jab is great
February 23, 2017

I made a few different videos for my children, my wife and my grandchildren and the result was awesome.

Date of experience: February 21, 2017
New York
1 review
0 helpful votes
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No
February 23, 2017

For some reason it crashed twice in the middle of my creation. It also no longer lets me preview what I've done before it goes to the send phase... what happen to that step? Without this step it is annoying if I want to make a change to which head goes where... and I have to start from the beginning. I thought I remember you having a preview step.

Date of experience: February 21, 2017
Arizona
1 review
0 helpful votes
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I got you Babe
February 23, 2017

Well received for Valentines Day! First time and very easy to understand and do, Will use again...

Date of experience: February 21, 2017
Texas
1 review
0 helpful votes
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Jib Jab
February 23, 2017

I do not like it, I was very disappointed in how it turned out, you should let customers try it once before they buy it.

I would like to cancel my membership, as I will never use it again.

Date of experience: February 21, 2017
Maryland
1 review
0 helpful votes
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Great!
February 23, 2017

It was better than i thought it would be. With constant updates & countless ways to make loved ones and friends laugh, It is worth every penny.

Date of experience: February 21, 2017
Colorado
1 review
0 helpful votes
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Awesome
February 23, 2017

So fun working with Jib Jab to make holiday and birthday cards. They are always clever and a big hit with recipients. Love them!

Date of experience: February 21, 2017
Florida
1 review
0 helpful votes
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Our Karaoke Song "I Got You Babe"
February 23, 2017

So on point it was almost scary. Everyone who viewed it commented that it was great. Absolutely loved the entire experience.

Date of experience: February 21, 2017
Colorado
1 review
0 helpful votes
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I loved it
February 23, 2017

Even thou it was fun for one day; however, I am not sure when I would use this program again. Maybe if it was tied to another program that would link up with a presentation.

Date of experience: February 21, 2017
Missouri
1 review
0 helpful votes
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Hidden Costs
February 23, 2017

I didn't realize I was about to pay $18.00 for one Valentines Day video. It was a very misleading promotional. 1.99 for 1 month or 1 video? Wrong. $18 up front. I felt like I was scammed, and will not be returning my business. SAD.

Date of experience: February 21, 2017
Minnesota
1 review
0 helpful votes
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It's ok
February 23, 2017

I really like the videos but am very disappointed in the cards. Most are distasteful an lacking in variety. I really hope you will be adding some more soon as I would really like to use them. I assumed they would just be good since the videos were.

Date of experience: February 21, 2017
Tennessee
1 review
0 helpful votes
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Jibjab
February 23, 2017

Not happy not user friendly tried to use pics did not go well. I am not interested in this site. I will not renew

Date of experience: February 21, 2017
India
1 review
0 helpful votes
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Awesome
February 23, 2017

I expected that u will be delivering right after it turns 12 at midnight so that I can give my darling a surprise, but it didn't happen, apart from that the e-card was really fabulous and it really made my guy go awwwwwwwww and taht was such a sweet thing to gift on valentines day, thank you jibja for the amazing gift!

Date of experience: February 21, 2017
Minnesota
1 review
0 helpful votes
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No Valentine for Mom.
February 23, 2017

The videos are always funny. But this was my first time subscribing and I didn't realize the selection was fairly limited. I wanted to send a Valentine's video to my mom (and my son's grandma), but there wasn't anything appropriate for that. Looks like Christmas has plenty, but not the other holidays. Still giving 4 stars cause I do like the ease of using the site and like I said... the videos always make me laugh.

Date of experience: February 21, 2017
New York
1 review
0 helpful votes
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I enjoy the ecards you have, but I wish you would make some more new ones. Also, I can't figure out how to put my head in jibjab originals. You also should make more Youtube videos. Those were hilarious! But overall it is a pretty good site. Keep it up.

Date of experience: February 21, 2017
California
1 review
0 helpful votes
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Charged me
February 23, 2017

Tricked me into buying a membership to send a card. It cost like 18 dollars. Happy Valentine's Day. It was a free card why did I have to pay to make it?

Date of experience: February 21, 2017
Virginia
1 review
0 helpful votes
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Lips
February 23, 2017

The cards are fun, but mouth placement is difficult to get correctly. Consequently, the mouth can end up above the upper lip.
Otherwise, the app works well.

Date of experience: February 21, 2017
Washington
1 review
0 helpful votes
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Valentine Jib Jab
February 23, 2017

A fun way to send a personalized and fun holiday message! Family loved my Jib Jab! Part of the fun is picking family pictures to include.

Date of experience: February 21, 2017
Texas
1 review
0 helpful votes
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Difficult
February 23, 2017

Difficult to use and couldn't add more heads easily Also felt there needed to be more single not associated with lovers for Valentine's day

Date of experience: February 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA