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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Lots of fun, laughs and good times with the app! I recommend to anyone who likes to share funny GIFs and videos with their friends and family!
This app is too much fun. I've used it to make the best personalized birthday and holiday cards for my friends and relatives.
I made a few different videos for my children, my wife and my grandchildren and the result was awesome.
For some reason it crashed twice in the middle of my creation. It also no longer lets me preview what I've done before it goes to the send phase... what happen to that step? Without this step it is annoying if I want to make a change to which head goes where... and I have to start from the beginning. I thought I remember you having a preview step.
Well received for Valentines Day! First time and very easy to understand and do, Will use again...
I do not like it, I was very disappointed in how it turned out, you should let customers try it once before they buy it.
I would like to cancel my membership, as I will never use it again.
So fun working with Jib Jab to make holiday and birthday cards. They are always clever and a big hit with recipients. Love them!
So on point it was almost scary. Everyone who viewed it commented that it was great. Absolutely loved the entire experience.
Even thou it was fun for one day; however, I am not sure when I would use this program again. Maybe if it was tied to another program that would link up with a presentation.
I didn't realize I was about to pay $18.00 for one Valentines Day video. It was a very misleading promotional. 1.99 for 1 month or 1 video? Wrong. $18 up front. I felt like I was scammed, and will not be returning my business. SAD.
I really like the videos but am very disappointed in the cards. Most are distasteful an lacking in variety. I really hope you will be adding some more soon as I would really like to use them. I assumed they would just be good since the videos were.
I expected that u will be delivering right after it turns 12 at midnight so that I can give my darling a surprise, but it didn't happen, apart from that the e-card was really fabulous and it really made my guy go awwwwwwwww and taht was such a sweet thing to gift on valentines day, thank you jibja for the amazing gift!
The videos are always funny. But this was my first time subscribing and I didn't realize the selection was fairly limited. I wanted to send a Valentine's video to my mom (and my son's grandma), but there wasn't anything appropriate for that. Looks like Christmas has plenty, but not the other holidays. Still giving 4 stars cause I do like the ease of using the site and like I said... the videos always make me laugh.
I enjoy the ecards you have, but I wish you would make some more new ones. Also, I can't figure out how to put my head in jibjab originals. You also should make more Youtube videos. Those were hilarious! But overall it is a pretty good site. Keep it up.
Tricked me into buying a membership to send a card. It cost like 18 dollars. Happy Valentine's Day. It was a free card why did I have to pay to make it?
The cards are fun, but mouth placement is difficult to get correctly. Consequently, the mouth can end up above the upper lip.
Otherwise, the app works well.
A fun way to send a personalized and fun holiday message! Family loved my Jib Jab! Part of the fun is picking family pictures to include.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

