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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Illinois
2 reviews
0 helpful votes
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Fun and easy
February 23, 2017

Love the videos and will enjoy sending them to friends. Love this site and as the title says fun and easy

Date of experience: February 20, 2017
India
2 reviews
0 helpful votes
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Fun & Easy
February 23, 2017

Great way to change the method of sending a greeting card that is well received and enjoyable. It was easy to create received a lot of comments for those who receive one how much they enjoyed it.

Date of experience: February 20, 2017
Maryland
1 review
0 helpful votes
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Valentine
February 23, 2017

When you sent my jibjab valentine to my friend, she wanted to know who the girl in the card was... it wasn't her. You must have sent it with my pic but not hers. Didn't create a very good mood

Date of experience: February 20, 2017
New York
2 reviews
0 helpful votes
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Not of use to me
February 23, 2017

I don't find it to be of much use to me. It is of more use, I am sure, to young people. I would like to cancel membership. Please tell me how. It is cute but not worth the cost.

Date of experience: February 20, 2017
California
2 reviews
0 helpful votes
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Because I was in a hurry
February 23, 2017

I tried the service and don't have acknowledgment if the effort was successful. A bcc to myself would have shown the delivered item.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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It was easy to do, there is a fun variety to choose from, and I love that several of the choices came from the "Oldies" my favorite era!

Date of experience: February 20, 2017
Massachusetts
2 reviews
0 helpful votes
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Mostly Pretty Flippin' Awesome
February 23, 2017

The parody was perfedt and had the intended effect. It didn't get the attention that I thought it might on Facebook which may have been due to how it was packaged when you saw it on Facebook and how it opened. Still great though. Thanks

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
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Best entertainment of the evening
February 23, 2017

The Valentine Card was said to be the best part of an event full Valentines evening which included a great 5 course dinner and gifts.

Date of experience: February 20, 2017
Washington
1 review
0 helpful votes
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My parents live in Mexico and we can't send gifts without them paying hefty taxes. Emails and Skype are the way to go. Jib Jab made it super fun to celebrate my dad's 80th in a special way. Thank you!

Date of experience: February 20, 2017
Nevada
1 review
0 helpful votes
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So Much Fun!
February 23, 2017

JibJab is so much more fun than a paper greeting card... very unique! It doesn't get any more personalized than this!

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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I have been a member for years, during a tough family crisis that seemed to last all of 2016 I failed to renew on time. It has been and seems that it will continue to be a great way to send cards to everyone and anyone.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Valentine's Day Fun
February 23, 2017

I thought it might be fun to make a Valentine video with JibJab for my new husband and enjoyed it so much, I made three more for friends of ours as fun surprises. Let's just say, a good time was had by all!

Date of experience: February 20, 2017
Minnesota
2 reviews
0 helpful votes
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Dogs Dancing
February 23, 2017

Great Card! Had trouble sending the card. At the end of the process, it asked if I wanted to get a reminder next yr. I said yes and the card was scheduled for next year... and nothing was sent for this year. I finally got it done.

Date of experience: February 20, 2017
Maryland
1 review
0 helpful votes
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A great surprise of pure fun!
February 23, 2017

I've always bought a Hallmark card year after year for my husband and throw them away a couple days after Valentine's Day. This year I decided to do something different and fun! It was a complete surprise and very nice to watch again and again!:-)

Date of experience: February 20, 2017
Pennsylvania
1 review
0 helpful votes
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Great fun!
February 23, 2017

The application took me 2 tries, but once I realized what it was asking me to do, it was very easy to use. I sent a Valentine's Day card to my husband and he LOVED it!

Date of experience: February 20, 2017
Florida
2 reviews
0 helpful votes
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Fun to make and share!
February 23, 2017

Have been Jib Jabbing for a few years, so some of the novelty has worn off. Still, it is fun to make videos when new songs and dances are added.

Date of experience: February 20, 2017
Texas
3 reviews
0 helpful votes
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Ok
February 23, 2017

Site is fun, but I was not aware of the cost. Ridiculous! Would not spend the money. Not worth it...

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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5 Star Rating
February 23, 2017

Excellent except wish we could have the Jib Jabs to download without paying for them as we are members and should not have to pay for them

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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JibJab was alo of fun I paid for a month subscription we were able to play for 3days and it stoped working. I worked on it until the19thi even changed my password I checked in setings apps everything said open at least a week and a few days I made new password anIDi finely had right words on subject was so tired worked hrs fingers hand rosy arm an shoulder hurt bad by the time I got help I then was so frustrated and angry. We got it ready and had to start a new account that I should not have to pay for the first month it only worked three days. My first subscription that didn't work ends on March 5 I don't feel I go for that month but I don't have a problem with paying each month from now on or until I get tired of it I just don't want to pay for something I didn't get it was painful frustrating and mentally exhausted it took to long to get help. If you take care of that I will give you a number five

Date of experience: February 20, 2017
Pennsylvania
1 review
0 helpful votes
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Jab jab is a blast
February 23, 2017

It was fun, I have enjoyed it so far. I made some cards for my children and my husband for valentine's
Day.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA