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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Colorado
1 review
0 helpful votes
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Awesome customer service
December 13, 2019

I am extremely happy for the fast resolution to my problem. I have never received a response from a company so fast.

Date of experience: December 12, 2019
Canada
1 review
0 helpful votes
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The best service
December 13, 2019

I recently had a service issue that required communication with this company and I am happy to say I am 100 % happy with the quick, professional service I received. I highly recommend this company. The staff are amazing!

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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It was great and a lot of fun to look forward to every year! I will use it again in the future. A wonderful experience! Merry Christmas!

Date of experience: December 12, 2019
New York
1 review
0 helpful votes
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LaVelle responded to my customer service inquiry promptly. He went above and beyond my expectations when I reached out with my initial question. Love the site and the service is excellent!

Date of experience: December 11, 2019
Texas
1 review
0 helpful votes
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Jib Jab Fun
December 11, 2019

Jib Jab is a fun page. Company is safe and very nice to deal with. Betty Pauley

Date of experience: December 11, 2019
South Dakota
1 review
0 helpful votes
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FUN!
December 11, 2019

This is great entertainment! A lot of options to choose from. And the service response was quick enough for me.

Date of experience: December 11, 2019
Texas
1 review
0 helpful votes
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I only cancelled my account because I primarily needed it for business associates, and, while I appreciated the site's humor, it doesn't really translate well to that arena. Oh their customer service is terrific!

Date of experience: December 10, 2019
Pennsylvania
1 review
2 helpful votes
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Membership Issue
December 7, 2019

I had a problem with my membership renewing, in spite of the fact it had been canceled, some time ago. Customer service was very quick to respond and fix the issue. In a day when so many apps are self renewing either monthly or yearly, this is the first App, that handled my concern so quickly, and resolve in a way, that left me happy. When Apps, only have email as a way of resolving customer service issues, it can be off putting, but definite shout out too Jib Jab for making the experiment easy and good!

Date of experience: December 7, 2019
District of Columbia
1 review
0 helpful votes
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Great customer service!
December 6, 2019

It was fun to use and the customer service was great (and quick!) when I needed to cancel my subscription.

Date of experience: December 6, 2019
Missouri
1 review
0 helpful votes
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The Joys of JibJab
December 6, 2019

I've had so much fun with JibJab and the people whose faces I've used were proud to be in the spotlight.

Date of experience: December 5, 2019
Illinois
1 review
0 helpful votes
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Great customer service
December 5, 2019

Usually I dont write reviews based on customer service but wow are they helpful! I had a worker help me today, she was on top of everything and fixed my issues within a few minutes and was as friendly as can be! Thank you for helping Erin!

Date of experience: December 5, 2019
Arizona
1 review
0 helpful votes
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Who doesn't love JibJab?
December 3, 2019

I have been a subscriber to JibJab for a year and I have truly enjoyed it. Sharing with my friends is something I always enjoy and I've gotten a lot of great reactions to my JibJab posts.
I recently retired and I'm now on a fixed income but I hope to subscribe again asap!
Gus

Date of experience: December 2, 2019
Indiana
2 reviews
0 helpful votes
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Love it!
December 3, 2019

I've used this many times for birthdays, holidays, just for fun and always loved it. Definitely recommend it.

Date of experience: December 2, 2019
Oregon
1 review
0 helpful votes
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SUPER RESPONSIVE
December 2, 2019

I had an issue that JibJab corrected in minutes... MINUTES! Not days or weeks but MINUTES!
Where else have you gotten such quick results? NOWHERE!
THANX JIBJAB and CSR JOE!

Date of experience: December 2, 2019
Ohio
1 review
0 helpful votes
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Quick response
November 29, 2019

I was extremely impressed with the quick response to my question which resulted in a positive outcome. Thanks

Date of experience: November 29, 2019
New Jersey
3 reviews
1 helpful vote
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Not bad
November 26, 2019

The service is quite useful. Try for yourself. I think everyone can find something useful. I cannot complain about anything.

Date of experience: November 26, 2019
Colorado
1 review
0 helpful votes
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This app is very easy to use and they have a good selection of cards to pick from. Everyone was laughing hysterically from the e greeting.

Date of experience: November 21, 2019
Australia
1 review
0 helpful votes
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Extremely helpful
November 12, 2019

They were super helpful and really kind. The customer service was amazing and I am very happy! I asked for a refund and to cancel my subscription and they had no hesitations and just went and did it for me.

Date of experience: November 12, 2019
GB
1 review
0 helpful votes
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Subscription Query
November 9, 2019

Excellent service. The Jib Jab Customer Service Team responded promptly to my query and resolved the issue with speed and efficiency. Thank you.

Date of experience: November 9, 2019
Maryland
1 review
0 helpful votes
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I've always enjoyed Jib Jab. It's endlessly clever and a lot of laughs.
The customer service has been great, as well.

Date of experience: November 8, 2019

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA