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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I am extremely happy for the fast resolution to my problem. I have never received a response from a company so fast.
I recently had a service issue that required communication with this company and I am happy to say I am 100 % happy with the quick, professional service I received. I highly recommend this company. The staff are amazing!
It was great and a lot of fun to look forward to every year! I will use it again in the future. A wonderful experience! Merry Christmas!
LaVelle responded to my customer service inquiry promptly. He went above and beyond my expectations when I reached out with my initial question. Love the site and the service is excellent!
Jib Jab is a fun page. Company is safe and very nice to deal with. Betty Pauley
I only cancelled my account because I primarily needed it for business associates, and, while I appreciated the site's humor, it doesn't really translate well to that arena. Oh their customer service is terrific!
I had a problem with my membership renewing, in spite of the fact it had been canceled, some time ago. Customer service was very quick to respond and fix the issue. In a day when so many apps are self renewing either monthly or yearly, this is the first App, that handled my concern so quickly, and resolve in a way, that left me happy. When Apps, only have email as a way of resolving customer service issues, it can be off putting, but definite shout out too Jib Jab for making the experiment easy and good!
It was fun to use and the customer service was great (and quick!) when I needed to cancel my subscription.
I've had so much fun with JibJab and the people whose faces I've used were proud to be in the spotlight.
Usually I dont write reviews based on customer service but wow are they helpful! I had a worker help me today, she was on top of everything and fixed my issues within a few minutes and was as friendly as can be! Thank you for helping Erin!
I have been a subscriber to JibJab for a year and I have truly enjoyed it. Sharing with my friends is something I always enjoy and I've gotten a lot of great reactions to my JibJab posts.
I recently retired and I'm now on a fixed income but I hope to subscribe again asap!
Gus
I've used this many times for birthdays, holidays, just for fun and always loved it. Definitely recommend it.
I had an issue that JibJab corrected in minutes... MINUTES! Not days or weeks but MINUTES!
Where else have you gotten such quick results? NOWHERE!
THANX JIBJAB and CSR JOE!
I was extremely impressed with the quick response to my question which resulted in a positive outcome. Thanks
This app is very easy to use and they have a good selection of cards to pick from. Everyone was laughing hysterically from the e greeting.
They were super helpful and really kind. The customer service was amazing and I am very happy! I asked for a refund and to cancel my subscription and they had no hesitations and just went and did it for me.
Excellent service. The Jib Jab Customer Service Team responded promptly to my query and resolved the issue with speed and efficiency. Thank you.
I've always enjoyed Jib Jab. It's endlessly clever and a lot of laughs.
The customer service has been great, as well.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

