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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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So far so good.
March 12, 2017

So far so good, but if you are going to make me sign up for a year and charge me in advance, I would like to see some new material in the birthday song section.

Date of experience: March 10, 2017
Ohio
1 review
0 helpful votes
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So much fun!
March 12, 2017

Love it fun and creative! I would recommend it to everyone! Great for all occasions. I love the holiday apps and birthday ones too! My family and friends really love jib jab.

Date of experience: March 10, 2017
Illinois
2 reviews
0 helpful votes
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Good but needs new content
March 12, 2017

Videos are funny but the site is in much need of new content. It's been years since new videos were added.

Date of experience: March 10, 2017
Mexico
1 review
0 helpful votes
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Wonderful
March 12, 2017

I love the easiest way to create my e-cards and videos.
I just want to know where in my app can I find my videos

Date of experience: March 10, 2017
Virginia
1 review
0 helpful votes
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Review
March 12, 2017

Great, but would like to see some more JibJab's appropriate for kids. Need some more or newer one's appropriate to send to children and grandchildren

Date of experience: March 10, 2017
RU
1 review
0 helpful votes
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Cool
March 12, 2017

Cool
CoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCoolCool

Date of experience: March 10, 2017
Iowa
1 review
0 helpful votes
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Login issues
March 12, 2017

Enjoy the site, just had trouble getting logged in... Had to change password several times... I think maybe the problem was setting password on my computer, but logging in with my phone... Hopefully it is better today..

Date of experience: March 10, 2017
GB
1 review
0 helpful votes
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Easy to use site with a great product range. Annual membership is well priced and gives you even greater choices. Superb!

Date of experience: March 10, 2017
Australia
1 review
0 helpful votes
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Up-coming birthday jibjab ''card''
March 12, 2017

Can't really say, as I've only just joined jibjab, and the ''card'' I'm sending is not due ''out'' until Monday 13th.

Date of experience: March 10, 2017
New Jersey
2 reviews
4 helpful votes
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Just for Fun
March 12, 2017

It took a few minutes to learn the sizing but I did it and it was well received, my granddaughter loved it, Katie Perry is her favorite.

Date of experience: March 9, 2017
Florida
1 review
0 helpful votes
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Great and speedy customer service
March 11, 2017

Very quick turnaround time on getting refunded a double charge. Easy process and pleasant. I liked the two email confirmation of the charge being refunded and the ease of being able to contact them with any issues. Thanks!

Date of experience: March 9, 2017
Colorado
5 reviews
17 helpful votes
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I used jib jab for 4 years to send Ebirthday cards to friends & family, mostly my grandchildren. They loved them at first, but there was little variety for the 3-7 year old group. Also did not like when i posted on FB the card was framed by their ads. I know they need to make money & it probably doesn't bother others, but it did me. I guess i just got bored. However, their customer service is excellent & the idea is real cute.

Date of experience: March 9, 2017
GB
1 review
0 helpful votes
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Efficient
March 11, 2017

Had a problem needed a refund very efficient service money credited same day couldn't ask for better service

Date of experience: March 9, 2017
Spain
1 review
0 helpful votes
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Genial
March 11, 2017

És una aplicación genial y hay versiones para todos los eventos. Es fácil de usar y los resultados son muy buenos.

Date of experience: March 9, 2017
Illinois
1 review
0 helpful votes
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Great cards.
March 11, 2017

Love your cards, but you could use more variety. Otherwise, everything is great. But I don't like being told I HAVE to use 100 characters.

Date of experience: March 9, 2017
Minnesota
1 review
0 helpful votes
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Almost completely satisfied
March 11, 2017

Love the product. Slightly disappointed that my annual membership ($12) was cancelled and had to re-enroll at $18.

Date of experience: March 9, 2017
Canada
1 review
0 helpful votes
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I love using JibJab for any occasion. A huge amount of fun to play with and create. I know every time someone receives a greeting they smile and/or laugh and thst means a lot to me.

Date of experience: March 9, 2017
Florida
1 review
0 helpful votes
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Jib jab experience
March 11, 2017

What a terrific concept. An acquaintance brought your site to my attention. So easy to use, unique and FUN! I created a card to recognize a team member's recent promotion. I played the card at an all staff meeting. It was a huge hit, set a fun- positive tone for the week with everyone.

Thanks jib jab staff... you're the greatest.

Date of experience: March 9, 2017
New York
1 review
0 helpful votes
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Charging extra to keep your movies
March 11, 2017

I signed up and made a card, only to find out I can't download it without paying extra. Not happy. Also the videos are shorter than they used to be,

Date of experience: March 9, 2017
Illinois
1 review
0 helpful votes
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Hysterical
March 11, 2017

It took a few times to get it right but couldn't stop laughing at outcome. People I sent these to enjoyed them also.

Date of experience: March 9, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA