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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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So far so good, but if you are going to make me sign up for a year and charge me in advance, I would like to see some new material in the birthday song section.
Love it fun and creative! I would recommend it to everyone! Great for all occasions. I love the holiday apps and birthday ones too! My family and friends really love jib jab.
Videos are funny but the site is in much need of new content. It's been years since new videos were added.
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Enjoy the site, just had trouble getting logged in... Had to change password several times... I think maybe the problem was setting password on my computer, but logging in with my phone... Hopefully it is better today..
Easy to use site with a great product range. Annual membership is well priced and gives you even greater choices. Superb!
Can't really say, as I've only just joined jibjab, and the ''card'' I'm sending is not due ''out'' until Monday 13th.
It took a few minutes to learn the sizing but I did it and it was well received, my granddaughter loved it, Katie Perry is her favorite.
Very quick turnaround time on getting refunded a double charge. Easy process and pleasant. I liked the two email confirmation of the charge being refunded and the ease of being able to contact them with any issues. Thanks!
I used jib jab for 4 years to send Ebirthday cards to friends & family, mostly my grandchildren. They loved them at first, but there was little variety for the 3-7 year old group. Also did not like when i posted on FB the card was framed by their ads. I know they need to make money & it probably doesn't bother others, but it did me. I guess i just got bored. However, their customer service is excellent & the idea is real cute.
Love your cards, but you could use more variety. Otherwise, everything is great. But I don't like being told I HAVE to use 100 characters.
Love the product. Slightly disappointed that my annual membership ($12) was cancelled and had to re-enroll at $18.
I love using JibJab for any occasion. A huge amount of fun to play with and create. I know every time someone receives a greeting they smile and/or laugh and thst means a lot to me.
What a terrific concept. An acquaintance brought your site to my attention. So easy to use, unique and FUN! I created a card to recognize a team member's recent promotion. I played the card at an all staff meeting. It was a huge hit, set a fun- positive tone for the week with everyone.
Thanks jib jab staff... you're the greatest.
I signed up and made a card, only to find out I can't download it without paying extra. Not happy. Also the videos are shorter than they used to be,
It took a few times to get it right but couldn't stop laughing at outcome. People I sent these to enjoyed them also.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

