Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Pom p.
Unfollow Pom p.
Share Review
Report Review

Lacks an intuitive UI
March 14, 2017

The app is not intuitive. I would like to edit on the fly instead of having to back up and view and then back up again to edit faces that don't fit. It would be nice to be able to edit as you go and view it before it post.
Additionally, why charge for the app if I still have to pay for downloads?

Date of experience: March 12, 2017
Michigan
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

Somewhat confusing
March 14, 2017

The finished product is wonderful. However the the cost to make and share is very misleading. The fact that you can't share it anywhere outside the app ( without cost) is a big bummer.

Date of experience: March 12, 2017
New Jersey
1 review
0 helpful votes
Follow Andrea l.
Unfollow Andrea l.
Share Review
Report Review

$18 is expensive and for that price you should not be asking for MORE money to download the video I made. I wish there was a less pricey option. But the cards are funny and creative.

Date of experience: March 12, 2017
Illinois
1 review
0 helpful votes
Follow Creighton B.
Unfollow Creighton B.
Share Review
Report Review

Moderately Satisfied
March 14, 2017

Had loaded up all the face pics and when relized I needed to log in lost them all. So did a quick ecard after spending 20 mins on the other.

Date of experience: March 12, 2017
Tennessee
1 review
0 helpful votes
Follow Anthony L.
Unfollow Anthony L.
Share Review
Report Review

Fun & Loved
March 14, 2017

I moved away from my home town, so JibJab is nice because I can instantly send a card even if I forget until the day of. It is also different and more memorable than a normal card.

Date of experience: March 12, 2017
Italy
1 review
0 helpful votes
Follow Beat L.
Unfollow Beat L.
Share Review
Report Review

My heads talking and singing
March 14, 2017

The new version of movement of mouth/lipps of "my heads" shows bad looking black holes only. In the past it was possible to design it nicely and personally

Date of experience: March 12, 2017
California
1 review
0 helpful votes
Follow Sandi Q.
Unfollow Sandi Q.
Share Review
Report Review

Too Much Fun!
March 14, 2017

Easy to put in faces, tons and tons of cute cards/videos to choose from and easy to send or post. Love the fun of it all!

Date of experience: March 12, 2017
South Dakota
2 reviews
17 helpful votes
Follow Dwayne G.
Unfollow Dwayne G.
Share Review
Report Review

Love Jib jab, great fun at a great price, makes everyone happy, best way to send a personalized greeting for any occasion, I'm a member for better than 5 yrs, try it, it's fun

Date of experience: March 11, 2017
California
2 reviews
0 helpful votes
Follow Frederica A.
Unfollow Frederica A.
Share Review
Report Review

Can't Stop Laughing
March 13, 2017

The cards are great. You made a sick little boy laugh out loud and want to see the card over and over again.

Date of experience: March 11, 2017
Canada
1 review
0 helpful votes
Follow Joyce G.
Unfollow Joyce G.
Share Review
Report Review

Totally Amusing!
March 13, 2017

Family had a good laugh - great times viewing card! We watched it streamed to the TV for better viewing!

Date of experience: March 11, 2017
New York
1 review
0 helpful votes
Follow Craig T.
Unfollow Craig T.
Share Review
Report Review

I had trouble signing in to Jibjab and didn't remember my password. I went to their support page for help and clicked on send them an email. I quickly received an email assigning me a new password and was told how to change it once I logged back in. I love JibJab and so do all of my friends who are recipients of my JibJab cards!

Date of experience: March 11, 2017
Illinois
1 review
0 helpful votes
Follow Anita L.
Unfollow Anita L.
Share Review
Report Review

Fun experience!
March 13, 2017

Easy to make fun cards! My family and friends love getting them
Highly recommend this website
Always something new and creative

Date of experience: March 11, 2017
Canada
1 review
0 helpful votes
Follow Peter M.
Unfollow Peter M.
Share Review
Report Review

Joy of jib jab
March 13, 2017

Easy to work with. Fun to send. Those who have received their email have enjoyed the cards. Need more "starring you" videos to choose from.

Date of experience: March 11, 2017
Alabama
1 review
0 helpful votes
Follow Pam T.
Unfollow Pam T.
Share Review
Report Review

Operations Manager
March 13, 2017

Poor... awful website... It is difficult, misleading and allows you nothing... enough yet? Blah blah blah blah blah bla bla,,, t o get to 100

Date of experience: March 11, 2017
Minnesota
2 reviews
0 helpful votes
Follow Shannon W.
Unfollow Shannon W.
Share Review
Report Review

Taylor gets it done!
March 13, 2017

Great customer service! 2 emails and my issue has been resolved. Love jibjab! And I appreciate your prompt attention to my problem. Well done!

Date of experience: March 11, 2017
Italy
1 review
0 helpful votes
Follow Mattia m.
Unfollow Mattia m.
Share Review
Report Review

Mattia
March 13, 2017

Non ho capito perche' avete voluto diciotto dollari per poi pagare due dollari per ogni video scaricato?

Date of experience: March 11, 2017
Colorado
1 review
0 helpful votes
Follow Matthew O.
Unfollow Matthew O.
Share Review
Report Review

One small quibble
March 12, 2017

You used to be able to preview a video before you completed it, to make sure you liked how all the faces were working. It would be nice to have that feature back!

Date of experience: March 10, 2017
Virginia
1 review
0 helpful votes
Follow Karen D.
Unfollow Karen D.
Share Review
Report Review

Love this site
March 12, 2017

I have used jibjab for many years and I love it. I have so much fun with your videos. I first heard about it on the tv when one of the channels interviewed the creators. I found the site right away and once i saw how great it was i became a paying member.

Date of experience: March 10, 2017
Maryland
1 review
0 helpful votes
Follow Andrei K.
Unfollow Andrei K.
Share Review
Report Review

Jib Jab has one of the most fun products on the web. The cards are a blast, and your friends and family will share them with others. If you subscribe to it, you get real value. If you need to make changes to your subscription, it is super easy. They earn every twinkle in the 5 stars I gave them!

Date of experience: March 10, 2017
Canada
1 review
0 helpful votes
Follow Lucie O.
Unfollow Lucie O.
Share Review
Report Review

Fully satisfied
March 12, 2017

I've been using JibJab services for a few years and I have
Always been satisfied with the result.
My friends really enjoyed being part of the experience.

Date of experience: March 10, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA