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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The app is not intuitive. I would like to edit on the fly instead of having to back up and view and then back up again to edit faces that don't fit. It would be nice to be able to edit as you go and view it before it post.
Additionally, why charge for the app if I still have to pay for downloads?
The finished product is wonderful. However the the cost to make and share is very misleading. The fact that you can't share it anywhere outside the app ( without cost) is a big bummer.
$18 is expensive and for that price you should not be asking for MORE money to download the video I made. I wish there was a less pricey option. But the cards are funny and creative.
Had loaded up all the face pics and when relized I needed to log in lost them all. So did a quick ecard after spending 20 mins on the other.
I moved away from my home town, so JibJab is nice because I can instantly send a card even if I forget until the day of. It is also different and more memorable than a normal card.
The new version of movement of mouth/lipps of "my heads" shows bad looking black holes only. In the past it was possible to design it nicely and personally
Easy to put in faces, tons and tons of cute cards/videos to choose from and easy to send or post. Love the fun of it all!
Love Jib jab, great fun at a great price, makes everyone happy, best way to send a personalized greeting for any occasion, I'm a member for better than 5 yrs, try it, it's fun
The cards are great. You made a sick little boy laugh out loud and want to see the card over and over again.
Family had a good laugh - great times viewing card! We watched it streamed to the TV for better viewing!
I had trouble signing in to Jibjab and didn't remember my password. I went to their support page for help and clicked on send them an email. I quickly received an email assigning me a new password and was told how to change it once I logged back in. I love JibJab and so do all of my friends who are recipients of my JibJab cards!
Easy to make fun cards! My family and friends love getting them
Highly recommend this website
Always something new and creative
Easy to work with. Fun to send. Those who have received their email have enjoyed the cards. Need more "starring you" videos to choose from.
Poor... awful website... It is difficult, misleading and allows you nothing... enough yet? Blah blah blah blah blah bla bla,,, t o get to 100
Great customer service! 2 emails and my issue has been resolved. Love jibjab! And I appreciate your prompt attention to my problem. Well done!
You used to be able to preview a video before you completed it, to make sure you liked how all the faces were working. It would be nice to have that feature back!
I have used jibjab for many years and I love it. I have so much fun with your videos. I first heard about it on the tv when one of the channels interviewed the creators. I found the site right away and once i saw how great it was i became a paying member.
Jib Jab has one of the most fun products on the web. The cards are a blast, and your friends and family will share them with others. If you subscribe to it, you get real value. If you need to make changes to your subscription, it is super easy. They earn every twinkle in the 5 stars I gave them!
I've been using JibJab services for a few years and I have
Always been satisfied with the result.
My friends really enjoyed being part of the experience.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

