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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Got great service. Contacted JibJab Customer Service and got an immediate response. No problems. Very happy.
The purchase was made without my permission, and the folks at JibJab were so quick to refund my purchase, no questions asked. Thanks!
I was surprised in a good way with this company on the business level. I had a problem, I wrote to them, and within 24 hours my problem was resolved.
I was utterly dissatisfied by this service; having attempted to send it twice, it did not arrive at its destination. I have therefore cancelled my subscription and would not use this company again.
NO worries, they will service you just like Amazon. Very fun app and no questions asked. Enjoy the experience. I did.
I loved jib jab. The cards are funny and its just great to stick loved ones faces in the cards. I enjoy all of their cards and hopefully I can start a membership again in the later future. Their customer service is also very quick in responding and thought that was great!
I received a notice from my bank that a charge had been placed on my Visa Card, the charge was for a years subscription to use JibJab ecards, I had not used that service in years and requested a refund. Within minutes i was contacted via email requesting additional info and I replied to that request and within a few hours, not days, I received a reply from Customer Service that the issue was resolved and a refund was forth coming. Before I had a chance to reply to that message I received an Alert message from my bank saying that the funds had been returned to my account. You can't beat that for service from the JibJab Team.
I signed up on JibJab, so I could use their format to make a couple of funny cards. The site is very easy to use and I was very satisfied with the results. However, since I don't intend to use this site on a regular basis, and did not want to pay a fee for the entire year, I decided to cancel my subscription last night and this morning, I was promptly notified that I would be getting a refund. How is that for a rapid response to a customer's concern?
Funny, fun and easy to use. When I decided I no longer wanted the service it was easy to cancel.
Quick response and satisfactory resolution. Highly recommend.
JibJab is First Class operation. I sent a request to them and they handled it very professionally and very promptly. I couldn't be happier with the service I received.
I have absolutely LOVED sending people JibJab cards. They always bring so much joy to people and I think are absolutely worth the $2/month. Sadly, I am not able to afford it anymore due to cutbacks. I had forgotten about the auto renewal and it was a Sunday when I realized that I had been charged for another year. I didn't think I would get a response until the following business day. However, almost immediately I received an email telling me the issue had been corrected. I am so grateful and do hope to be able to sign up again in the future because I really do think these hilarious cards are WORTH EVERY PENNY!
I had forgotten about the auto renewal and requested a refund because I lost my job recently. Within half hour of requesting my refund it was showing back in my paypal acc as refunded. I love jibjab, so much fun and I shall definitely return once I am back on my feet. Highly recommended!
I was pleasantly surprised to have my issue resolved quickly and efficiently. That's good for me and good for the brand.
Excellent I had trouble resetting my pass word. I emailed jib jab last night and Heather had it all sorted for me
I didn't realize I had signed up for annual membership and after the money was taken from my account I contacted them and answered a few questions and then was told my refund would be in my paypal account within 10 business days. No questions, no hassle. Very good service.
I have had job jab for a long time. My grandkids wanted to make veidos everytime they came over and we had so much fun! I hate that I cant do it anymore as I now only have a phone and dont know to make them off it. Thank you for always helping when I needed it
Had a problem with billing and Jennifer looked into it in a timely fashion. Thank you so much for helping me. Patty
The customer service gave me a great response time and resolved my problem to my satisfaction. Awesome Customer service
So many funny and cute personal photo cards that come to life! A great site for cards for every occasion!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members