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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I subscribed tomJibJab. At first it didn't work (bummer), but then it did (yay). It brought so many laughs to all my friends!
I'd like to see more single senders, because I'm divorced and I'm the only one sending the cards. I DID have the "Jump, Jive and Wail" with ALL the dancers as me. It was cute, but I would have liked more options
I've been a big fan of JibJab for years. It really is FUN to use, with lots of choices and easy, clear instructions. I love the music offerings, too!
To be frank... I have only sent the talking eggs and talking candy... I am not fond of the add a photo cards... I did not use them. The talking eggs/ candy were a BIG hit with all that received the card. James
When I did the Easter jib jab offering I thought I was signing up to just do one application, one time, Then I see that I'm signed up for year for $18. OK I could live with that but then I see I am set up for an automatic renewal for jib jab. That's something I had no intention of, I think that's deceptive. Unhappy.
"This is disturbing, sick, disgusting etc." Just what I was looking for to make an impression. Not like ordinary forgotten cards. I love it.
Every time I use Jib Jab the recipients love it. It's great for almost all occasions such as birthdays and many holidays.
I had as much fun making and sending as I did receiving a JibJab "card." The entire process was a lot of fun and I am happy to be a subscriber again.
So happy with my outcome. Staff got back to me quite quickly which I appreciated and was solved almost immediately
The application was easy to use with straight forward cursor controlled tools that enabled the isolation of the mouth on each picture to sync with the music as it played with the chosen photos I applied to the application. The end result priceless and so consistent with the character of the photos I had applied very cool easy to use product. I would recommend this to anyone young and old.
Very easy to use. Did not arrive on the date selected. Then we found it had gone straight to junk mail. Because of that its. Ot one star.
Incorrect describe subscription 18 $ not 1.8 for 30 days. Family member didn't got Easter cards - probably mail client report it as junk or wasn't send...
It's Easy, it's Fun, Works Great. But. One little detail made me balk.
The 'auto-renewal' at SignUp is not offered as a choice, but rather the default, which causes skepticism and mistrust. Of course, I went into my membership settings and changed that, but it really diminished my value of the site to just a notch above the typical internet scam.
My family enjoyed watching the video. Great except all the sent videos go into the junk. Why is this?
The app is even easier than the website to maneuver and there are so many fun gifs to play with!
I find it obnoxious that I am taking the time to leave a review now and am required to type more when I've already said all I need to say. Is this at least 100 characters now?
My family loved it. They kept watching it over and over again. It was easy to create and pleasantly surprised with results.
Due to a small misunderstanding, jibjab cancelled my renewal, instead of cancelling the automatic renewal. So they gave me three months free! What a nice unexpected bonus! Plus their products are GREAT!
Old situations. They dint change.(Easter) Žžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžž
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

