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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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JibJab ultimate joy
April 20, 2017

I subscribed tomJibJab. At first it didn't work (bummer), but then it did (yay). It brought so many laughs to all my friends!
I'd like to see more single senders, because I'm divorced and I'm the only one sending the cards. I DID have the "Jump, Jive and Wail" with ALL the dancers as me. It was cute, but I would have liked more options

Date of experience: April 18, 2017
Oregon
1 review
0 helpful votes
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I've been a big fan of JibJab for years. It really is FUN to use, with lots of choices and easy, clear instructions. I love the music offerings, too!

Date of experience: April 18, 2017
New Mexico
1 review
0 helpful votes
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Eggsageration
April 20, 2017

To be frank... I have only sent the talking eggs and talking candy... I am not fond of the add a photo cards... I did not use them. The talking eggs/ candy were a BIG hit with all that received the card. James

Date of experience: April 18, 2017
Florida
2 reviews
0 helpful votes
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I'm happy with pricing policy.
April 20, 2017

When I did the Easter jib jab offering I thought I was signing up to just do one application, one time, Then I see that I'm signed up for year for $18. OK I could live with that but then I see I am set up for an automatic renewal for jib jab. That's something I had no intention of, I think that's deceptive. Unhappy.

Date of experience: April 18, 2017
Arizona
1 review
0 helpful votes
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Funny!
April 20, 2017

Easy to make, should be a way to take emails from contacts instead of. Typing them, but too funny. Had me laughing out loud.

Date of experience: April 18, 2017
Ohio
1 review
0 helpful votes
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Top Notch responses,
April 20, 2017

"This is disturbing, sick, disgusting etc." Just what I was looking for to make an impression. Not like ordinary forgotten cards. I love it.

Date of experience: April 18, 2017
Illinois
2 reviews
0 helpful votes
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Video
April 20, 2017

Liked it but unable to download and keep. Very disappointed. Please let me know how I am able to do this..

Date of experience: April 18, 2017
New Jersey
1 review
0 helpful votes
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It's not "Jib"erish!
April 20, 2017

Every time I use Jib Jab the recipients love it. It's great for almost all occasions such as birthdays and many holidays.

Date of experience: April 18, 2017
Virginia
1 review
0 helpful votes
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JibJab Gem
April 20, 2017

I had as much fun making and sending as I did receiving a JibJab "card." The entire process was a lot of fun and I am happy to be a subscriber again.

Date of experience: April 18, 2017
VI
1 review
0 helpful votes
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Jib jab
April 20, 2017

I did several of the JibJab's on my phone and I just found it a little more difficult to use. And I don't think the site is as organized as it used to be

Date of experience: April 18, 2017
Australia
1 review
0 helpful votes
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Very professional
April 20, 2017

So happy with my outcome. Staff got back to me quite quickly which I appreciated and was solved almost immediately

Date of experience: April 18, 2017
Australia
1 review
0 helpful votes
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Sharing my children with family
April 20, 2017

The application was easy to use with straight forward cursor controlled tools that enabled the isolation of the mouth on each picture to sync with the music as it played with the chosen photos I applied to the application. The end result priceless and so consistent with the character of the photos I had applied very cool easy to use product. I would recommend this to anyone young and old.

Date of experience: April 18, 2017
Georgia
1 review
0 helpful votes
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Almost one star
April 20, 2017

Very easy to use. Did not arrive on the date selected. Then we found it had gone straight to junk mail. Because of that its. Ot one star.

Date of experience: April 18, 2017
Ireland
1 review
0 helpful votes
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DNO
April 20, 2017

Incorrect describe subscription 18 $ not 1.8 for 30 days. Family member didn't got Easter cards - probably mail client report it as junk or wasn't send...

Date of experience: April 18, 2017
Michigan
1 review
0 helpful votes
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Almost Perfect.
April 20, 2017

It's Easy, it's Fun, Works Great. But. One little detail made me balk.
The 'auto-renewal' at SignUp is not offered as a choice, but rather the default, which causes skepticism and mistrust. Of course, I went into my membership settings and changed that, but it really diminished my value of the site to just a notch above the typical internet scam.

Date of experience: April 18, 2017
Canada
1 review
0 helpful votes
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Fun times
April 20, 2017

My family enjoyed watching the video. Great except all the sent videos go into the junk. Why is this?

Date of experience: April 18, 2017
Spain
1 review
0 helpful votes
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Easy + Fun to use
April 20, 2017

The app is even easier than the website to maneuver and there are so many fun gifs to play with!

I find it obnoxious that I am taking the time to leave a review now and am required to type more when I've already said all I need to say. Is this at least 100 characters now?

Date of experience: April 18, 2017
California
1 review
0 helpful votes
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Jib Jabra was a hot!
April 20, 2017

My family loved it. They kept watching it over and over again. It was easy to create and pleasantly surprised with results.

Date of experience: April 18, 2017
France
1 review
0 helpful votes
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Due to a small misunderstanding, jibjab cancelled my renewal, instead of cancelling the automatic renewal. So they gave me three months free! What a nice unexpected bonus! Plus their products are GREAT!

Date of experience: April 18, 2017
Lithuania
1 review
0 helpful votes
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Old situations. They dint change.(Easter) Žžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžžž

Date of experience: April 18, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA