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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Tennessee
1 review
0 helpful votes
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My video
April 20, 2017

I paid 1.99 for a video and my bank was charged 38.00 continually for subscription I did not authorize. Didn't even get the stupid video I made. Scam

Date of experience: April 18, 2017
Australia
1 review
0 helpful votes
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Easter Jib Jab
April 20, 2017

Very happy with the jib jabs I sent and how easy they were to make. They made for a lot of fun for my Grandchildren.

Date of experience: April 18, 2017
Georgia
1 review
0 helpful votes
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I didn't notice the instructions for animating the mouths and my first card was wrong. I was able to fix this... wish the editing process didn't require starting from scratch. Also, it would be great if there was an option to incorporate more than 5 sometimes. Otherwise, this was fun and all enjoyed the card/exprerience!

Date of experience: April 17, 2017
California
1 review
0 helpful votes
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Hard to create a video
April 20, 2017

I made one and paid $1.99 and then went back to download it and the page keeps asking me to pay $1.99--and then I somehow got charged for a year membership which I do not want! I just wanted to pay to make a video! Hopefully I can cancel the membership and get a refund. I eventually got a link to download the video but I can't even EDIT faces, I have to start over if I want to correct mouth placement--too tedious for my taste.

Date of experience: April 17, 2017
Australia
1 review
0 helpful votes
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You guys need to warn about things like that. This video is useless to me now...

Then the selection I found very limiting for business use.

Date of experience: April 17, 2017
Wisconsin
1 review
0 helpful votes
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Just having fun!
April 20, 2017

This site makes it easy for old dogs to learn new FUNNY tricks. So go ahead - join! I received the singing birthday cake and a Christmas "card" with family faces and laughed real hard. I decided I wanted to be a sender, too. Now I am!

Date of experience: April 17, 2017
Colorado
1 review
0 helpful votes
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JibJab Customer Service
April 19, 2017

Jib Jab is a great company to do business with! Terrific customer service... quick and friendly... thanks!

Date of experience: April 17, 2017
Florida
1 review
0 helpful votes
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Poor start
April 19, 2017

I was disappointed to find that I had to join to see what I was getting.
Have not found it particularly user friendly and range of offerings, limited in style, unlikely to fully cater for my needs. Amusing but no subtlety.

Date of experience: April 17, 2017
Pennsylvania
1 review
0 helpful votes
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It only took two tries for me to get the hang of making great cards/short movies for Easter! Everyone loved getting them with their family as the star.

Date of experience: April 17, 2017
Michigan
2 reviews
0 helpful votes
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So entertaining!
April 19, 2017

I love this site. So much better than just sending an e-card. There's such a variety of themes to choose from.

Date of experience: April 17, 2017
New Jersey
1 review
2 helpful votes
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Not Happy
April 19, 2017

Not happy about the automatic renewal on my credit card.
There should be an option.
It is not a convenience, it is taking advantage of a customer.
Will not recommend to my friends.
Thanks for listening.

Date of experience: April 17, 2017
Canada
1 review
0 helpful votes
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Great
April 19, 2017

Fun... there should be an option for photo editing so that they can fit the faces better. Otherwise, an enjoyable way to have some fun.

Date of experience: April 17, 2017
New Jersey
1 review
0 helpful votes
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Fun
April 19, 2017

Fun for whole family. Lots of options to pick from. Good clarity to see faces nicely. Cant wait to do it again.

Date of experience: April 17, 2017
California
1 review
0 helpful votes
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Fun!
April 19, 2017

So tired of sappy e-cards! Yours are quite hilarious and were much appreciated by all recipients. Site is easy to use, also.

Date of experience: April 17, 2017
New York
1 review
0 helpful votes
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Lots of fun!
April 19, 2017

It was very easy and lots of fun to make and send animated cards. My father got a huge kick out of it, and now that I have a subscription, I'll be using it all year long.

Date of experience: April 17, 2017
Colorado
1 review
0 helpful votes
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Laugh out loud funny!
April 19, 2017

I was looking for an funny animated card and have always loved the quirky humor of the JibJab viedos - I had no idea you all made ecards! Too funny! Thank you, you made my Easter!

Date of experience: April 17, 2017
Illinois
1 review
0 helpful votes
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Wonderful!
April 19, 2017

I am so glad I got this. My family LOVED seeing the videos starring them. It was a lot of fun on Easter. I did have trouble with a few videos. They could not be opened via mail or facebook, but other than that it was great. Loved seeing the family laugh.

Date of experience: April 17, 2017
Mexico
1 review
0 helpful votes
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JibJab Fun
April 19, 2017

I purchased JibJab to send some fun Easter cards to my children and grandchildren. I only wish that there were a few more cards that were appropriate for children to be protrayed in. The cards I chose were well received by all!

Date of experience: April 17, 2017
Texas
3 reviews
0 helpful votes
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Great Capability.
April 19, 2017

I created about 15 JibJabs depicting the 15 individuals at an Easter party. They went over wonderfully. Thanks, JibJab. Good work!

Date of experience: April 17, 2017
California
2 reviews
0 helpful votes
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Easy to use
April 19, 2017

It was fun and easy to make a video to amuse all of my family. I will be doing it again. Hope there is a birthday video available.

Date of experience: April 17, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA