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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I paid 1.99 for a video and my bank was charged 38.00 continually for subscription I did not authorize. Didn't even get the stupid video I made. Scam
Very happy with the jib jabs I sent and how easy they were to make. They made for a lot of fun for my Grandchildren.
I didn't notice the instructions for animating the mouths and my first card was wrong. I was able to fix this... wish the editing process didn't require starting from scratch. Also, it would be great if there was an option to incorporate more than 5 sometimes. Otherwise, this was fun and all enjoyed the card/exprerience!
I made one and paid $1.99 and then went back to download it and the page keeps asking me to pay $1.99--and then I somehow got charged for a year membership which I do not want! I just wanted to pay to make a video! Hopefully I can cancel the membership and get a refund. I eventually got a link to download the video but I can't even EDIT faces, I have to start over if I want to correct mouth placement--too tedious for my taste.
You guys need to warn about things like that. This video is useless to me now...
Then the selection I found very limiting for business use.
This site makes it easy for old dogs to learn new FUNNY tricks. So go ahead - join! I received the singing birthday cake and a Christmas "card" with family faces and laughed real hard. I decided I wanted to be a sender, too. Now I am!
Jib Jab is a great company to do business with! Terrific customer service... quick and friendly... thanks!
I was disappointed to find that I had to join to see what I was getting.
Have not found it particularly user friendly and range of offerings, limited in style, unlikely to fully cater for my needs. Amusing but no subtlety.
It only took two tries for me to get the hang of making great cards/short movies for Easter! Everyone loved getting them with their family as the star.
I love this site. So much better than just sending an e-card. There's such a variety of themes to choose from.
Not happy about the automatic renewal on my credit card.
There should be an option.
It is not a convenience, it is taking advantage of a customer.
Will not recommend to my friends.
Thanks for listening.
Fun... there should be an option for photo editing so that they can fit the faces better. Otherwise, an enjoyable way to have some fun.
It was very easy and lots of fun to make and send animated cards. My father got a huge kick out of it, and now that I have a subscription, I'll be using it all year long.
I was looking for an funny animated card and have always loved the quirky humor of the JibJab viedos - I had no idea you all made ecards! Too funny! Thank you, you made my Easter!
I am so glad I got this. My family LOVED seeing the videos starring them. It was a lot of fun on Easter. I did have trouble with a few videos. They could not be opened via mail or facebook, but other than that it was great. Loved seeing the family laugh.
I purchased JibJab to send some fun Easter cards to my children and grandchildren. I only wish that there were a few more cards that were appropriate for children to be protrayed in. The cards I chose were well received by all!
I created about 15 JibJabs depicting the 15 individuals at an Easter party. They went over wonderfully. Thanks, JibJab. Good work!
It was fun and easy to make a video to amuse all of my family. I will be doing it again. Hope there is a birthday video available.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

