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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Jibjab was easy to use and very reasonable! Lots of fun as well. They answered my request immediately and followed up in minutes. Never had such a quick response like this! Thank you Joe and everyone. Nice workmanship. Highly recommend. No complaints at all. --Andrea Latham, Akron Oh

Date of experience: March 14, 2020
Canada
1 review
0 helpful votes
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JibJab responded immediately to my request and processed it right away.
The cards are hilarious and easy to use and the customer service (especially in this day and age)
Is excellent.
Chris

Date of experience: March 14, 2020
Arizona
1 review
0 helpful votes
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Outstanding Company
March 14, 2020

I enjoyed Jib Jab but no longer use it. I was signed up for auto pay and when I noticed I had my automatic payment taken out it reminded me I was paying for their service. I got online and cancelled my subscription and was immediately refunded my money. The process was easy and prompt. This company is obviously high in integrity. I would definitely recommend this company is you are considering giving Jib Jab a try.

Date of experience: March 14, 2020
Maryland
1 review
0 helpful votes
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Excellent cards and customer service! They are a pleasure to deal with. I will be happy to use them again someday.

Date of experience: March 12, 2020
Texas
1 review
1 helpful vote
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Outstanding
March 6, 2020

I subscribed to jib jab and then reflected that it wasn't in my budget.
The next day I emailed them about it and they gave me a complete refund
That's the best customer service I've ever gotten

Date of experience: March 6, 2020
GB
1 review
0 helpful votes
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Great support
March 5, 2020

There was a concern regarding an account with Jibjab which I didn't actually have.
I contacted them immediately. Their help desk staff were excellent in offering support, gathering information and investigating. Updated communication was very good and thankfully it was resolved with a positive outcome.

Date of experience: March 5, 2020
Canada
1 review
0 helpful votes
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Love it! Thanks for helping me so quickly and so efficiently! Your customer service goes above and beyond!

Date of experience: March 4, 2020
Tennessee
1 review
0 helpful votes
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I contacted JibJab immediately when it appeared I had been double billed at my anniversary auto billing for my 12th year.
I sent an email as was recommended in the website. I explained my concern.
The next day, I received a reply from Taylar from JibJab with an explanation that it was in fact PayPal that had changed its previous posting method that made it appear that I had been billed twice.
That was excellent response time when the automatically generated response email from JibJab promised a response within 48 hours.

Date of experience: March 4, 2020
New York
1 review
0 helpful votes
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Attentive, thorough and swift to respond!
Thanks for taking care of my request, I don't know what I expected...
But I really wasn't anticipating a quick resolution

Date of experience: March 3, 2020
California
1 review
0 helpful votes
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JibJab Rocks
March 3, 2020

I'm writing this review due to very positive experience(s) I've had using the JibJab site as well as outstanding customer service. I've used jibjab for a few years and was very happy with it. I was on auto pay but I needed to unsubscribe due to a financial issue and I didn't see the auto pay until it showed paid pending in my pay pal account. I wrote to JibJab and explained my circumstance and they immediately replied with a full refund. Just a great experience overall. I look forward to subscribing to them again once my issue clears. Just wanted to extend kudos to the JibJab team.

Date of experience: March 2, 2020
Texas
1 review
0 helpful votes
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Expedient results
February 29, 2020

Theres not much to say but that your company responded extremely quick and showed great concern for my needs

Date of experience: February 29, 2020
Canada
1 review
0 helpful votes
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Grateful
February 26, 2020

I contacted JibJab regarding my desire to cancel the service for financial reasons. Both Joe and Heather were fabulous! They were courteous, helpful and prompt with their response. I received emails from them within half a day and the situation was resolved graciously. Thank you, Jib Jab! (Alos, the one card that I sent was fabulous and the recipient LOVED it!)

Date of experience: February 26, 2020
California
2 reviews
0 helpful votes
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Great Customer Service
February 26, 2020

This company has great customer service. I had a question and they got back to me within 24 hours and solved it immediately. Best customer service ever. I would high recommend JibJab.

Date of experience: February 25, 2020
Canada
1 review
0 helpful votes
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Easy to deal with
February 26, 2020

I have had fun using this service and their customer service is great!

Quick response to my request and positive outcome.

Date of experience: February 25, 2020
North Carolina
1 review
0 helpful votes
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Love JibJab!
February 25, 2020

Their cards are hysterical, I have had many belly laughs and laughed till I cried with their cards. They have a card for any holiday. If they don't at least make you smile you have no sense of humor!

Date of experience: February 25, 2020
Missouri
2 reviews
0 helpful votes
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JibJab Fun!
February 25, 2020

This is a fun website. You can have lots of fun with it and share the humor with others. It's easy to use and the
Customer service is great!

Date of experience: February 24, 2020
Michigan
1 review
0 helpful votes
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Refund
February 24, 2020

I was surprised when Jib Jab gave me a refund I request as fast as they did. There was no hassling or delay. What a nice company.

Date of experience: February 24, 2020
Massachusetts
1 review
0 helpful votes
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I would definitely recommend JibJab. It' so much fun and has provided me and my family and friends with so much laughter! Easy to use. Responsive customer service. Try it out!

Date of experience: February 23, 2020
Michigan
1 review
2 helpful votes
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I saw the renewal charge on my card and thought " oh no, I'm stuck for another year!" But when I logged on their site I easily found where I could request cancellation with a full refund! I soon received a sweet email that confirmed my request. Thank you for making dealing with your company so easy and friendly. It encourages me to do business with you again in the future.

Date of experience: February 21, 2020
Canada
1 review
1 helpful vote
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Great Fun
February 21, 2020

Best cards, we laughed so much. The company is really great to deal with. Get your personalized cards today!

Date of experience: February 21, 2020

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA