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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Massachusetts
1 review
0 helpful votes
Follow D P.
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Creating this e-card brought a smile to my students who have been out of school due to the virus! The support from this company is very much appreciated!

Date of experience: April 7, 2020
Canada
1 review
0 helpful votes
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Refund
April 6, 2020

They were quick to respond and didn't have any offenses getting a swift refund for overpayment! Thank you!

Date of experience: April 6, 2020
Kansas
1 review
0 helpful votes
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I signed up to send a card to my Grandchildren. Was billed for the year. I knew I might never use it again so cancelled. I expected to pay for 1 month since I used it, but they gave me a full refund. Would say they are a great company to deal with.

Date of experience: April 6, 2020
Canada
1 review
0 helpful votes
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Love this
April 5, 2020

Made me and my family laugh. Great way to pass time and share some laughs. I had fun with it. Very cool.

Date of experience: April 5, 2020
GB
1 review
0 helpful votes
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Great service
April 3, 2020

This was ordered by my grandson who is 10 I thought the cost was 2 dollars and agreed to it turns out I wasn't paying attention and suddenly £19 has gone from my account but I email the customer service and they have returned my money and cancelled my order excellent service,

Date of experience: April 3, 2020
Georgia
1 review
0 helpful votes
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I've used Jib Jab for years... it's always a fun way to entertain friends and family... and they are always creating new content for customers to use. I had a payment problem pop up and their customer service handled it great... prompt and professional service.

Date of experience: April 3, 2020
Virginia
1 review
1 helpful vote
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Their unscrupulous untimely unwarranted unsolicited extension of a contract year in year out without any correspondence They keep charging you in charging you without any input from you terrible business practices very shameful

Date of experience: April 2, 2020
Colorado
1 review
2 helpful votes
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Excellent service!
April 2, 2020

With the virus and lockdowns, I have bored grandchildren who signed up for JibJab. There were LOTS of laughs. However, I didn't read the ad and we misunderstood the price. I wrote to them this morning and without any questions or hassle, they instantly refunded my account! AWESOME service. When we're all back to work, I think we'll get a subscription! Thank you, JibJab!
Pam ~ Michigan

Date of experience: April 2, 2020
GB
1 review
13 helpful votes
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Liars!
April 2, 2020

As other people have commented they lure you in on the pretence that it is free, let you choose a card, select a picture, make your card, and then - before you can even see the result of your hard work - pop up a window demanding payment! Sorry, I don't care how good the product might have been, these are disgraceful tactics and should not be allowed. If you want paying for your services ASK UPFRONT.

Date of experience: April 2, 2020
Ohio
1 review
0 helpful votes
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Great App!
March 31, 2020

In these trying times, websites like this make life worth fighting for. This is the best thing since Google!

Date of experience: March 31, 2020
California
2 reviews
0 helpful votes
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Funny!
March 30, 2020

Very funny and entertaining my niece's and friends loved the JibJabs I made of them. I was very entertained especially during these quarantining times. So entertainment at home his crucial.

Date of experience: March 30, 2020
GB
1 review
0 helpful votes
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Excellent
March 30, 2020

The app is amazing and easy, the customer service are very helpful, great and fast to respond, thank you!

Date of experience: March 29, 2020
Georgia
2 reviews
0 helpful votes
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They canceled my subscription as soon as I sent the request. They were very professional and continued to email me to be sure I was happy with how they handled it.

Date of experience: March 27, 2020
New York
1 review
0 helpful votes
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I sent a request to JibJab's customer service and had it confirmed and resolved within minutes. Thank you!

Date of experience: March 25, 2020
Tennessee
1 review
0 helpful votes
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Customer service
March 22, 2020

The response to my request was almost immediate. They were quick to resolve the issue and also very polite.

Date of experience: March 22, 2020
GB
1 review
0 helpful votes
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Due to an oversite on my part an automatic annual payment was made one I wasn't going to renew. I requested repayment and received an acknowledgement within minutes saying would look into it. Within a couple of hours received email confirming full refund had been paid into my account. Absolutely unbelievable customer service bearing in mind my mistake and could well have refused a repayment. "Congratulations" and thank you.

Date of experience: March 20, 2020
Connecticut
2 reviews
0 helpful votes
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JibJab is such a fun site- made more so by the fact that when I needed to reach out to customer service I was met with an immediate and kind rep! I received both an excellent and rapid response which makes them a fabulous company in my eyes! Thank you JibJab;-)

Date of experience: March 18, 2020
Minnesota
1 review
0 helpful votes
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JibJab is fun and easy to use
Great customer service!
Your friends and family will laugh out loud!

Date of experience: March 18, 2020
Minnesota
2 reviews
0 helpful votes
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Great Service!
March 17, 2020

I love this app but due to circumstances I could no longer afford it! They refunded my money IMMEDIATELY. Wish I could continueIt was so much fun!

Date of experience: March 17, 2020
Germany
1 review
1 helpful vote
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Purchsed by mistake
March 16, 2020

My sister had sent me a funny jib jab video for easter including me and my four siblings. I loved it it was so funny i decided to check out their site. I accidently purchased an entire year subscription when i meant to only pay for a month. The team at jibjab made it so easy to request a refumd. And even checked back with me via email to make sure i was happy! Thanks for taking the time for me. I would recommend jibjab to anyone who needs a laugh. They are an honest company that just wants to make people happy!

Date of experience: March 16, 2020

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA