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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Creating this e-card brought a smile to my students who have been out of school due to the virus! The support from this company is very much appreciated!
I signed up to send a card to my Grandchildren. Was billed for the year. I knew I might never use it again so cancelled. I expected to pay for 1 month since I used it, but they gave me a full refund. Would say they are a great company to deal with.
This was ordered by my grandson who is 10 I thought the cost was 2 dollars and agreed to it turns out I wasn't paying attention and suddenly £19 has gone from my account but I email the customer service and they have returned my money and cancelled my order excellent service,
I've used Jib Jab for years... it's always a fun way to entertain friends and family... and they are always creating new content for customers to use. I had a payment problem pop up and their customer service handled it great... prompt and professional service.
Their unscrupulous untimely unwarranted unsolicited extension of a contract year in year out without any correspondence They keep charging you in charging you without any input from you terrible business practices very shameful
With the virus and lockdowns, I have bored grandchildren who signed up for JibJab. There were LOTS of laughs. However, I didn't read the ad and we misunderstood the price. I wrote to them this morning and without any questions or hassle, they instantly refunded my account! AWESOME service. When we're all back to work, I think we'll get a subscription! Thank you, JibJab!
Pam ~ Michigan
As other people have commented they lure you in on the pretence that it is free, let you choose a card, select a picture, make your card, and then - before you can even see the result of your hard work - pop up a window demanding payment! Sorry, I don't care how good the product might have been, these are disgraceful tactics and should not be allowed. If you want paying for your services ASK UPFRONT.
In these trying times, websites like this make life worth fighting for. This is the best thing since Google!
Very funny and entertaining my niece's and friends loved the JibJabs I made of them. I was very entertained especially during these quarantining times. So entertainment at home his crucial.
They canceled my subscription as soon as I sent the request. They were very professional and continued to email me to be sure I was happy with how they handled it.
I sent a request to JibJab's customer service and had it confirmed and resolved within minutes. Thank you!
The response to my request was almost immediate. They were quick to resolve the issue and also very polite.
Due to an oversite on my part an automatic annual payment was made one I wasn't going to renew. I requested repayment and received an acknowledgement within minutes saying would look into it. Within a couple of hours received email confirming full refund had been paid into my account. Absolutely unbelievable customer service bearing in mind my mistake and could well have refused a repayment. "Congratulations" and thank you.
JibJab is such a fun site- made more so by the fact that when I needed to reach out to customer service I was met with an immediate and kind rep! I received both an excellent and rapid response which makes them a fabulous company in my eyes! Thank you JibJab;-)
JibJab is fun and easy to use
Great customer service!
Your friends and family will laugh out loud!
I love this app but due to circumstances I could no longer afford it! They refunded my money IMMEDIATELY. Wish I could continueIt was so much fun!
My sister had sent me a funny jib jab video for easter including me and my four siblings. I loved it it was so funny i decided to check out their site. I accidently purchased an entire year subscription when i meant to only pay for a month. The team at jibjab made it so easy to request a refumd. And even checked back with me via email to make sure i was happy! Thanks for taking the time for me. I would recommend jibjab to anyone who needs a laugh. They are an honest company that just wants to make people happy!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

