Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Bobbie K.
Unfollow Bobbie K.
Share Review
Report Review

Fun St. Patrick's day designs
May 5, 2017

It was easy to add photos to the designs and get the desired effect. Got many good responses from viewers.

Date of experience: May 3, 2017
GB
1 review
0 helpful votes
Follow Tim M.
Unfollow Tim M.
Share Review
Report Review

Funky and Fun
May 5, 2017

JibJab videos are a great way to delight my grandchildren and their parents. They continue to help create happy family occasions. I'm completely hooked!

Date of experience: May 3, 2017
California
1 review
0 helpful votes
Follow Shari A.
Unfollow Shari A.
Share Review
Report Review

Fun for me AND my Receipients
May 5, 2017

Enjoying your site very much. Wish there were more two-cast member cards/messages/greetings.
My husband and I send these to our 5 children and 9 grandchildren who live all over the United States -- as well as friends who live in other countries.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
Follow Wendy B.
Unfollow Wendy B.
Share Review
Report Review

What an easy way to cheer someone up lol. Absolutely hilarious and adorable!
The cheap yearly price is practically nothing at all.

Keep up the great work guys!

Wendy

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Fred P.
Unfollow Fred P.
Share Review
Report Review

LOL Lots
May 5, 2017

JibJab a great way to enjoy a few laughs with your participating friends and relatives. Also the directions from JibJab are easy to follow.

Date of experience: May 3, 2017
Spain
1 review
0 helpful votes
Follow Ester G.
Unfollow Ester G.
Share Review
Report Review

It's a funny experience
May 5, 2017

Regalé a una amiga un video jibjab en el que salíamos todos los amigos bailando una canción. Ella no conocía JibJab y le hizo mucha ilusión, Le gustó mucho. Con estos videos mis regalos son muy originales y divertidos.
También le he regalado a mi pareja un par de videos de jibjab. También le han gustado mucho. Fantastic!

Date of experience: May 3, 2017
GB
1 review
0 helpful votes
Follow Liz B.
Unfollow Liz B.
Share Review
Report Review

Giggled till ours bellies hurt
May 5, 2017

We were sent a jib jab message out of the blue and never having heard of them had no idea what to expect. We howled our heads off, then proceeded to make our own. ( the "we" being my 7, year old grandson and myself)
I left him alone while making lunch... he had done 6 by himself and had a ball. What tremendous fun. Sending them off to family and friends produced great reactions too.

Date of experience: May 3, 2017
GB
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Not happy with mouth positions
May 5, 2017

I find that the position of the mouth on the faces is not right even though I line them up properly. This looks weird and is off putting.

Date of experience: May 3, 2017
Maryland
2 reviews
0 helpful votes
Follow Neil B.
Unfollow Neil B.
Share Review
Report Review

BeenHad
May 5, 2017

Weak, problems getting the card right. Disappointed in selections. Probably had too high of expectations. Probably won't renew.

Date of experience: May 3, 2017
Wisconsin
1 review
0 helpful votes
Follow Julie T.
Unfollow Julie T.
Share Review
Report Review

Easter fun
May 5, 2017

I had so much fun doing my Easter greeting, my family and friends really enjoyed it! Look forward to more enjoyment :)

Date of experience: May 3, 2017
Missouri
1 review
0 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

Fun and excellence
May 5, 2017

As above. Everyone loves the cards. Esp cracking a few eggs. Also thanksgiving turkey. Angry Gallbladder.

Date of experience: May 3, 2017
Colorado
2 reviews
0 helpful votes
Follow Courtney L.
Unfollow Courtney L.
Share Review
Report Review

Good fun
May 5, 2017

Good fun and my grandkids love to do it also. Thanks for the fun. Easy to use and so much fun... fun fun fun fun fun

Date of experience: May 3, 2017
Australia
1 review
0 helpful votes
Follow Kate J.
Unfollow Kate J.
Share Review
Report Review

Never reached recipient
May 5, 2017

Despite choosing to pay for your service over other free options, the recipients never received the email with a link to my animation.

Date of experience: May 3, 2017
Michigan
1 review
0 helpful votes
Follow Kate O.
Unfollow Kate O.
Share Review
Report Review

It just wasn't working in my browser environment.
An impulse purchase. I'll try to cancel it.
Why do I have to use 100 characters?

Date of experience: May 3, 2017
California
2 reviews
0 helpful votes
Follow Erin P.
Unfollow Erin P.
Share Review
Report Review

FUN
May 5, 2017

I LOVE Jib Jab! So many different things to choose from. Very easy to do. Always good for a great laugh!

Date of experience: May 3, 2017
Brazil
1 review
0 helpful votes
Follow Regigledson O.
Unfollow Regigledson O.
Share Review
Report Review

Gostaria de mais opções!
May 5, 2017

Tipo cenas de filmes! Video cassetadas, e opções na minha lingua(portugues). Também seria muito bom se houvesse a possibilidade de colocar nosso audio em alguns.

Date of experience: May 3, 2017
Georgia
1 review
0 helpful votes
Follow Anthony C.
Unfollow Anthony C.
Share Review
Report Review

Best birthday card ever
May 5, 2017

My daughter loved her ecard, she said it was the funniest thing ever. We recently moved away and the card made the distance melt away

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Yvonne M.
Unfollow Yvonne M.
Share Review
Report Review

Mouth
May 5, 2017

It's difficult to place the mouth on people. Often the mouth on people is not good so the video doesn't look professional.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
Follow Sue D.
Unfollow Sue D.
Share Review
Report Review

I love this site
May 5, 2017

Easy to use and so much fun making the cards.
I always get fantastic comments from the people I send them to because they are personalized and make everyone laugh.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
Follow Carol P.
Unfollow Carol P.
Share Review
Report Review

2nd time to send a card
May 5, 2017

I LOVE your website and cards. I have two questions: 1. Is there any to review the video before you send it, in case someone's head isn't quite right? 2. If so, how do I go back to make the change?

Date of experience: May 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA