On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sent a singing card on friends' birthday. He's still laughing
I wish they would develop more singing/dancing cards
Jibjab was a hilarious experience both to create and to hear the responses from those who received it--and were in it. Everyone loved it. And it was super easy to create and share.
I send jib jab to my family & friends and they all think it's a riot. Please keep up the good jabs. We would give this site a 5 STAR RATING
Easy to make a fun and personalized, animated card. Many cards for all occasions and reasonably priced... much cheaper than buying store bought cards!
In fact, I contested a payment, jibjab refunded me very quickly. So I remain faithful to this site that allows me to make animations funny
I can appreciate that sometimes businesses want to jazz up their product and make changes but I've found the changes that have been made to the software have made my use of it more difficult. Three things that don't work as easily as before: 1) downloading faces and sizing them to fit 2) once you do accomplish #1 (by doing your own cropping to get individual faces in your photos file big enough to use), getting the "mouth arrows" in the proper place to avoid having the gums of the upper teeth move with the lower teeth is difficult to impossible and 3) I can no longer add more than one line of my own message on the card which is just not enough. I'm not sure I will renew my JJ unless someone fixes the software.
I have family and freinds who look forward to their birthday or any other occasion to see which jibjab I will make for them
Plus various options for sending (email, facebook, etc.) -- lots of fun and easy to use even for a low-tech person like myself (hope that helps more than hinders)
I don't have computer. I only have a smart phone. But noticed on Facebook you have jibjabs I've never seen. I hope one day I'll be able to get all of jibjab.
You said the card got sent, but I got no response to it, so I don't know whether he got it or not. Do you have any way of knowing whether he got it?
I have used JibJab for a few years off and on and I love the quality of the videos. My only input would be that I wish there were more Christian holiday-type themes where a serious one is available for the folks. Sometimes I like the silly stuff and sometimes I'd like to feature friends in a video with a more serious side. For example: For Christmas - Pulling away scene of friends viewing the Nativity, that kind of thing. Or of the three crosses or open tomb at Easter where friends are viewing the scene. It would broaden the scope for folks like myself who enjoy the humour and silly side, but also want the serious side from time-to-time. Thank you for listening!
Great all around fun ideas and my mom laughed many times. This would be the only part that does not make sense prompting me to enter at least 100 characters when I've already provided a great review.
Good to find a way to send a personalized, humorous greeting. I enjoyed making my first card and my grandson enjoyed getting it. Will definitely be doing more from JibJab.
IT DIDN'T WORK, I MADE THE FIRST VIDEO GREAT, THEN WHEN I PAID I COULD NEVER GET THE SOFTWARE TO WORK AGAIN
Ditto, it didn't work for me, I couldn't figure out how to use it. I did what I thought I was suppose to and the images didn't load on the critters
Very interactive in creating something very special in a individual and fun way that is memorable to the intended receiver.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members