Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Denis B.
Unfollow Denis B.
Share Review
Report Review

Yevin's I'm to sexy etc
May 6, 2017

I could not manage the mouth properly, but overall it was fun and Yevin and his family liked it. Please do not make reviews too demanding.

Date of experience: May 4, 2017
GB
1 review
0 helpful votes
Follow Fiona C.
Unfollow Fiona C.
Share Review
Report Review

Happy
May 6, 2017

A bit of fun inserting faces of friends or family into animations. Great for Birthdays.
I used "Happy" which allowed me to insert 5 faces.

Date of experience: May 3, 2017
Australia
1 review
0 helpful votes
Follow Philip d.
Unfollow Philip d.
Share Review
Report Review

Wonderful service
May 6, 2017

Made up and sent many jib jabs and all have been received gleefully. Easy to use and plenty of options

Date of experience: May 3, 2017
Virginia
1 review
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

Fun, fun, fun!
May 6, 2017

I've been sending Jib-Jjab cards for a number of years. I have a great stash of faces for the videos. The cards are so clever, easy to personalize and deliver right on time. Three regular paper cards can cost as much or more than a year's membership with unlimited cards. To me, it's a no-brainer.

Date of experience: May 3, 2017
Kentucky
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

Fun
May 6, 2017

This is a good way to put a smile on my friends and family face. I'm not sure how much I have spent but it has made me laugh.

Date of experience: May 3, 2017
Minnesota
1 review
0 helpful votes
Follow Sammy s.
Unfollow Sammy s.
Share Review
Report Review

Having fun
May 6, 2017

Have been able to send birthday greetings and send silly videos. 100 charters? Blah blah blah blah blah blah blah blah.

Date of experience: May 3, 2017
Missouri
1 review
0 helpful votes
Follow Wendy W.
Unfollow Wendy W.
Share Review
Report Review

Hilarious!
May 6, 2017

My family loved the ecard from jib jab! It was quick & easy to upload photos. Photos are also kept for future use, great time saver!

Date of experience: May 3, 2017
Colorado
2 reviews
0 helpful votes
Follow Robert J.
Unfollow Robert J.
Share Review
Report Review

Not very exciting
May 6, 2017

Too expensive, why was the forced to purchase a full year subscription when I only wanted to use JibJab one time. Very disappointed. A waste of my money.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Steverino T.
Unfollow Steverino T.
Share Review
Report Review

Good stuff!
May 6, 2017

Good stuff but I hate taking surveys. Stop sending these. Now I have to type more than 100 words. This is bull$#*!. This is bull$#*!. This is bull$#*!. This is bull$#*!. This is bull$#*!.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Doreace S.
Unfollow Doreace S.
Share Review
Report Review

It is clever
May 6, 2017

I feel it is good wish there were more selections. Thank you. I also have forgotten my password. Hpw do I log on to my account?

Date of experience: May 3, 2017
New Mexico
1 review
0 helpful votes
Follow Pam H.
Unfollow Pam H.
Share Review
Report Review

It is quite hard to set up faces sizes and mouths. It takes a lot of time.
I did not know that you charge per video I thought it was a yearly fee. K

Date of experience: May 3, 2017
California
2 reviews
9 helpful votes
Follow Randi C.
Unfollow Randi C.
Share Review
Report Review

Mobile app feedback
May 6, 2017

More often than not, I have trouble creating and sharing with the mobile app version of jib jab and have to boot my PC and use my browser and start over.

Date of experience: May 3, 2017
Pennsylvania
1 review
0 helpful votes
Follow Margo W.
Unfollow Margo W.
Share Review
Report Review

It's fun!
May 6, 2017

Creating and sending personalized jib jabs is so much fun. I laugh watching them as much as the people receiving them!

Date of experience: May 3, 2017
Illinois
1 review
0 helpful votes
Follow Ken H.
Unfollow Ken H.
Share Review
Report Review

Fun program
May 6, 2017

I like the choices that you can make. Beats sending a boring message when you can make somone laugh.

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Ruth R.
Unfollow Ruth R.
Share Review
Report Review

Experience with JibJab
May 6, 2017

I am quite disappointed the ability to adjust facial images is not longer available. Also find most of the cards do not meet my needs. Quality is not there. I will not renew my membership when the current one expires unless changes are made.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
Follow James P.
Unfollow James P.
Share Review
Report Review

Entertainment
May 5, 2017

It was a fu experience! Thanks...!$@^#%@$@^#^#%@/<×_÷

Date of experience: May 3, 2017
California
1 review
0 helpful votes
Follow Alena K.
Unfollow Alena K.
Share Review
Report Review

Simply the worst
May 5, 2017

One essentially cant't do anything w/o paying. So ok i paid membership fee. Then I created a video and had to pay again to download it. Only it did not down load, not right away anyway. I got an email an hour later- by then i have moved on and did not need or want it. So that's $20 down the drain.

Then I tried to unsubscribe so at least I won't be charged in the future. Not possible.

SIMPLY THE WORST

Date of experience: May 3, 2017
Michigan
1 review
0 helpful votes
Follow Linda G.
Unfollow Linda G.
Share Review
Report Review

Love Jib Jib... but only if you have a computer so you can access your pics. I only have an I-Pad. Am hoping that someday us I-pad users can download an app that can do this! I can get my pictures edited and developed on line for several stores locally. Why not this indeed? Sooo disappointed it wasn't to be with Jib Jab.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Melissa M.
Unfollow Melissa M.
Share Review
Report Review

Very dissatisfied
May 5, 2017

Site is impossible to use. Money wasted. Havent been able to use it at all. I would not recommend. I wish I could have my money back.

Date of experience: May 3, 2017
Louisiana
1 review
0 helpful votes
Follow Sharon M.
Unfollow Sharon M.
Share Review
Report Review

My Jibajab
May 5, 2017

I love making and sending the cards, etc. To family and friends! They enjoy the singing and dancing with the faces I include. It's fun!

Date of experience: May 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA