JEGSReviews 408

Ordered about $300 worth of parts for my square body daily driver. Got an email that says "expected delivery September 7th" today is the 8th, furthermore other parts companies offer several companies for shipping but all they have is FedEx which are notorious for piss poor service. It hurts more when you're on a budget and the company seems incompetent to say the least. I'll likely never order from them again.
Why put an expected delivery if you can't even f**king deliver?

Tip for prospective customers: buy from summit racing, speedway motors, or some other part supplier.

Speedway is an American owned and operated company with almost 80yrs under their belts. They are friendly, courteous, their prices range depending on what you order but we'll worth it.

Summit is about on par with speedway.

Ordered 4 wheels and tires. They have moved my order 4 times last move out is now 9/17/2022. I called the service person and she hung up on me. What a joke this outfit is. They should advertise "JEGS JOKES" After reading all their bad press I am cancelling my order ASAP.

This company sucks $#*! their customer service line is a joke spend 8000. 00 on a motor and 1 month later after finding a problem with the motor they want you to jump through all the hoops instead of handling their business, a bunch of scam pieces of $#*!, do yourself a favor and go to Summit racing where you get real customer service

Won't be ordering and thing from jegs again... they order my parts for me Sent the wrong ones and then told me to pay for shipping... I should have just ordered from local auto parts...

I ordered a transmission, gave them specific directions to leave inside my property by grass in front of car. They left it on the street supposedly 200 yards away from my home on a main road. I never received this $2000 transmission and they don't want to refund me

I bought a tci th350 4x4 maximizer transmission in march of this
Year and i recently got the transmission installed in the truck last month and I've reached out multiple times because the detent for the rooster comb is broke and was broke befor I installed it I spent alot of money to get what I thought was a good heavy duty transmission I had high hopes for this i was told these things can happen in transit so I gave them the benefit of the doubt and drained the fluid dropped the pan and saw that the detent for the rooster comb is broke the roller didnt just fall off its completely broke the detent that selects the gears is broke and thats why the roller wont stay on ive searched for that detent and i cant find one nor should i have to be looking for parts for a brand new transmission worst place to order from and of course when I call to start a return they say my warranty was only 30 days and it's up DO NOT ORDER FROM JEGS THEY NEED TO JUST CLOSE THERE DOORS

So I used to work at a major semi parts warehouse and I realize the work it takes to keep it going smoothly. I am disappointed in the shipping time change. I ordered 7/29 but they didn't ship until 8/2? It takes 3 days to pull some brakes? Wow, cause a 115 lb lady with one arm can pull 15-20 semi clutches (which are way heavier) a shift. More when I was using the forklift. So May I ask, what was their excuse? I filled out a customer compliant form, we will see if that get back to me. I already had to cancel my family road trip due to their delay. I just hope they sent the right parts. Save yourself the headache and just buy local.

I ordered some parts for my truck and one of the items didn't fit my truck they wanted me to pay return shipping I feel like that isn't right just so that everyone knows when you shop on there website shop by vehicle and you get the wrong items you are responsible for return shipping I feel like that is not even right I have ordered several thousand dollars of items from them and they won't even right there wrong I will never order here again summit racing here I come

I run a small shop and order parts from multiple vendors weekly. Every time I place an order from Jegs there is issues with shipping. Save yourself the headache and order from Summit.

Just got my new welding cart came messed up and mangled. Now they want me to go buy a new Box to put it in to return it.

I ordered this sandblast cabinet in october, they sent half of it, they said the other half wouldn't ship until july! It's july, I cannot get a hold of anyone, they keep saying last name, zip code invalid! I called and sat on hold for a half an hour, I just gave up! Don't order from these guys, it is a scam! I spent over $300 on a half of a cabinet, I can't use!

Invoice ************** June 11th ordered part emailed them twice 2 weeks later no response now June 28 th nothing

Ordered a remanufactured motor from Jegs for $5,000 shipping was fast, but the headache started from there, the motor shot codes right away and they won't take it back, I took it to 3 mechanics and eventually Dodge to figure out that camshaft and lifters are bad... Which means bad motor. I contacted the manufacturers (ATK) and they might be even worse than Jegs! My car has now at in a shop for almost 2 months and nothing has been done... I've wasted my hard earned money and countless hours emailing and calling both of them! DO NOT ORDER ANYTHING FROM THEM OR ATK!

Don't ever buy a motor from this company when it goes wrong they don't help you fix it they send you to another company ATK which sucks with less than 10,000 miles on my motor the rear main seal leaks and the head gaskets went now they expect me to pay a mechanic shop to have the thing fixed and then they say they'll reimburse me which I can't afford to do so until I can afford to do that I'm screwed 2300 for a motor that sucks

As I type this review I have been on hold for 2 hours and counting, I wanted to return some parts I had to prepay 10.47 +tax to return each item, then when I clicked to print return label, the return label would not come up to print, they dontse d a copy to your mail leaving no choice but to call and wait on endless hole, never again will I order from jegs this is straight bull$#*!, I've wasted 2 +hours of my life and gave no clue if they are even going to answer my call!

CLEARLY false advertising going on. I am (or have been) a very loyal Jegs customer that regularly works on multiple projects in my small business. Recently I noticed a price for a part at Summit Racing was $20.50 cheaper and inquired about Jegs Price Matching after thoroughly reading their policy. "Oh yes we can match that price they said"... and took my money for the lower Summit Price. After getting an email saying "Thank you from ordering for Jegs" I received a call saying they couldn't match the price because the price was below their cost. REALLY? $20.50 is all they make on a several hundred dollar part? The following day I wasted some time forwarding the pics of Summit Racings lower price and the Jegs Price Matching guarantee. Same answer they will not honor their policy. Very disappointed.

Needed to cancel an order that was placed back in march. No option on their website. Calling them takes 60-90 minutes of hold time just for a 30 second conversation. Guy in the sales dept hung up on me saying it's not his dept

I got a power steering box that was not as described will not fit jegs will do nothing about it. Lost $560.00

Satisfaction guaranteed, thank you for maintaining your number one first place quality attitude with pleasing customers.
Your experience may be different, it depends on how your aura is insync with the hard work of a family business or not... THANK YOU AGAIN!

Try to do a return. You have to pay for shipping even if it's their fault or a defective item. Customer service number is the worst ever. I literally waited for 2 hours and still didn't get through to anyone. Tried the next day. On hold for 45 minutes, still didn't get through. I finally said forget this and paid for a shipping label. Do not waste your time, order somewhere else!