JEGSReviews 408

Had a part on backorder, because JEGS like to sell parts they don't actually have in stock. Then they got my address wrong (I'm in Germany) even though I spelled it out for them multiple times. I sent 4 emails over the course of 3 months and called twice, trying to get this straightened out to make sure I'll actually get my part when they ship it. Never heard back from them and have no idea where my order is going to end up. Order tracking is still showing the wrong address.

UPDATE 01-12-2023: After I posted my review, JEGS contacted me via the review portal and asked me to send an email to a specific email address they gave me. I sent them an email and explained the situation, and never got a response. These guys fail on literally every level of customer service!

Very poor customer service. Excruciating hold times. Will not stand behind products they sell. Don't use Jegs

I ordered an engine stand, they advertise if you order by 4 pm it will ship that day. 5 days later it finally shipped. It was damaged in shipping, I went to Fed Ex to see what was left of the product, not much. Called customer service, spoke to supervisor. She offered me a refund, nothing more. Big deal they offered me a refund on something I bought but never received?. Really? Thats customer service? I went to local Napa and got a better engine stand for less, took it home on the spot.

They lied said they had the part.
They lied said fedex had it.
There is no part two weeks later.
There is no part even in stock now.
So they told me fedex had it at the boarder...absolute bull$#*!.
DO NOT ORDER FROM THESE LOSERS.
It has cost me a bunch of money and time and I NEVER got the parts
They don't deserve the one star.
I have never hated a company as much as I hate these guys.
I was all excited to tune up my truck.
Now I am screwed.
Any other company could have got these parts.
I had to pick the f... bramuda triangle of stupid.
Only in America

They will purport to "sell" you PRODUCTS THEY DON'T HAVE and leave you waiting for A MONTH while they are so-called "processing" your order! The make ordering products (they may or may not get to you...sometime, eventually, maybe) EASY all over their website but to cancel it there one and only one way. WAIT FOREVER for them to pick up the phone! I've just learned the hard way...DON'T DO BUSINESS WITH THESE SCAMMERS!

I have ordered a lot of stuff for my mustang, only two places I go is American Muscle and Jegs. The parts are always right and not they take care of it immediately.

Both JEGs and Scat Procar seats Co. Are very bad in getting details on shipping. I've been waiting now over 4 months and I have to call about a seat back order to get any updates. I have been getting the same BS answer every time I call. Both get Zero Stars from me.

Ordered breaks. Took my truck apart to realize sent two right break pads no left. They promised to overnight and didn't. 5 days later finally got the right part with an apology after being sent the wrong part and lied to about overnighting the correct part. Had to borrow my neighbors car for three days just to get to work. More of an inconvenience than anything.

Had a good deal on some Traxxas RC items. Placed order, month later they canceled because item was discontinued. That was not true, this simply did not honor their pricing.

They start 90 day return on day they ship item, but if you need to return an item it doesn't matter what day you ship it to them. When they receive it is when they decide on amount of refund. Don't know about anyone else but I can't control when Fedex will get it delivered to them. Double standard. BE CAREFUL! I'll deal with SUMMIT FROM NOW ON!

Jegs sent incomplete parts out twice. Cant get thru on customer service. You need 30 mins to an hour to be on hold to speak to someone. No product support. I have to pay again in hope that they are sending out complete parts (which they did not). So tired of hearing that poor customer service is because of covid. My best bet is to modify the pieces myself and make them work. Jegs is not going to help me out.
Use summit their customer service is much better

Customer service and for sure the commercial auto repair industry this company has no coloration. In the instance of sending a defective component out to my facility and speaking to a person that had to had two years expeirence in something other than automotive tried to say no auto parts stores pay labor claims. THAT WOULD BE A LIE> all real auto parts stores do. AZ NPA CQ and reputable company that is. So keep your crap parts and loose more business. NOT RECOMENDED FOR ANY PROFESSIONAL. DIY ENJOY SUB STANDARD PRODUCTS.

Simple question. Extremely rude customer service. Imagine what happens if there's a problem. Take your money where it's appreciated.

Spend thousands with them every year - have a product fail 2nd time it's used and was told to pound sand. Will never buy from them again

They advertise free shipping for over $200 yet they broke it down to three different shippings to end up getting charged every time shipping fees. I'm top of that half of the items never been received

We were given a shipping day on parts that were allegedly in "stock". Shipping day comes around and now the items are "backordered" - no shipping date provided. Trying to cancel the order is a joke. They use CANCEL and RETURNS as if they were the same. The website has no function to cancel an order. I'd give this zero stars if I could.

I purchased a really high end programmer for my vehicle they failed to tell me at the time Of purchase it was going to needed a software update befor I can use it as a program. I have no way to program it and they neglect on trying to help me out with it so now it's sitting on my front seat. Maybe one day I'll get it to work. Till then they lost a customer.

I am a new customer to your site and was shopping for two items. The first item was pretty straight forward and you seemed to have what I needed. The second item isn't available through you. I had left my item in the cart as I was searching for somewhere that I could order both items at once.

I received multiple marketing emails about items still in my cart and to "Activate my Offer" to save up to $100. I read the fine print and it looks like my purchase should qualify for $20 off based on how much I'm spending. I decided to go ahead and order the item I found through you and work on the other one separately. I clicked activate offer and it just took me to my cart with a banner that said use promo code "Garage". However, when I applied it to my order it said this item doesn't qualify. There was no reason, it isn't on sale currently and I wasn't trying to use any other coupons. I called in to customer service and basically got told the same thing.

I find this very frustrating especially because of the daily emails with a picture of the product I want saying "YOU STILL HAVE TIME TO BUY, Your cart is waiting. Complete your order now and save up to $100!" I have included a picture of the email I received below. There is nothing in the body of the email that describes any limitations. If you are going to send a potential customer daily emails offering a discount on the item in their cart, you should honor it.

I hope this makes its to someone who is invested in the customer experience and can assist your marketing team in more honest offers/emails.