JEGSReviews 408

Do not buy anything I don't care if there selling toilet paper Do not buy terrible service terrible shipping not worth the hassle and the BS if u do receive what u ordered it will probably be damaged there is no care taken in shipping or service if I could give a zero I would I purchased an insulation pad for my hood came in damaged box with oil all over it I tried to refuse delivery because of damage from FedEx was told couldn't had to contact the seller this will probably be claimed under insurance but they got my money YOU HAVE BEEN WARNED DO NOT BUY I purchased from Amazon but there the seller JEGS

Had it with these thieves. Over charged me and never got the parts. They have a new scam going with discontinued parts. They get your money and say it is on back order when the back order date comes up good luck getting a hold of customer service. Half an hour wait time if they answer and if they do they'll pretend to have a bad connection and hang up.

Very bad communication did not get my order never got a notice that the older got canceled got my car towed

Most of what you order ends up shipping direct from manufacturers. They split your order into multiple invoices. Then everything gets super confusing. Their customer service couldn't find my order, cancelled the wrong items. Then when the wrong things came they refused to provide a return label. Seriously do not order from this company.

Placed a order on May 9th was order would ship in 2 to 3 weeks called on order June 1st and was told now order will not ship until mid July. But they dam sure took charged my credit card for the full amount. If you call jegs plan on waiting on the phone for at least 30 minutes before speaking to a live person. From now on I will take my business elsewhere

There is no cancel order, no easy way to return. Tge customer service is horrible I was on hold for a hour to be told I would have to call back tomorrow. To be told they can not cancel the order. So I called the next day, was told the order was canceled and shipping was stopped. Few days later, guess what was on my doorstep? The wrong part, I have over 4 hours into just trying to cancel a part I ordered by accident. Amazon and any other site you can simply hit the cancel button. If I could give jegs a negative rating I would give them -5 stars. I will never use them for anything ever again. This whole experience with this company has been nothing but HORRIBLE. I hope this review saves at least one person from the same experience I have had and am still dealing with. Tip, don't bother calling use the message option. Also do not believe the this fits your car, it will say that for stuff that clearly does not. They do not value there customers at all, there conduct in business is proof. What a horrible company and experience. There like a fly trap, they claim everything good. But in reality do not care are willing to try to sell you the wrong part and then make it almost impossible to return. I hope one day everyone knows not to do business with them and they no longer can do this to people anymore.

I have been doing business with them while rebuilding a Chevy motor. Their poorly trained personnel looked up and sent the wrong year engine bearing kit. Because the return exceeded their 2 month return policy, they would not accept the return for even a store credit!

I could understand if I placed this order online myself, but this was a part their representative said I needed. Now, I am stuck with a bearing kit that I cannot use. Although I have bought many parts from them in the past, I would NEVER use them again. I am not surprised by their overall poor rating.

It took over 7 calls and 5 hrs to try and find my purchase, and its still not resolved! They sent the package to fed ex without my address! Still trying to get it resolved.

My dealings with this company has to be one of the worst experiences I've ever had ordering parts. In March I ordered Powerstop brakes for my vehicle which were on back-order and wouldn't be delivered until May 15,2023. In March, I reviewed notification the delivery on the system, mentioned above, would be further delayed until the end of May. I immediately checked their website for a comparable brake system which could ve delivered in a much more timely manner. I found a brake set from R1 Concepts that was promised to be shipped on March 26th, according to the checkout on their website. Around May 1st, I was notified via email that the new brakr order would now be delayed until the end of July. I called customer service who explained that the manufacturers are having a difficult time keeping up with demand and that there was nothing they could do to.expediate the process, offer an alternative or an upgraded brake kit for my European sports sedan. They sent me an email but without the barcode. It had to be printed put and since I was on the road, I had no choice but to drive 30 mi uses out of my way to find a FedEx store that could print out my forwarded email.
Shortly thereafter, I went to well known caparts chain store to see if they had a quality brake system I could purchase and take possession of immediately or within the next few days. I couldn't believe it when they said they could take delivery of the initial Powerstop Brake system, I initially ordered.from Jegs, in 3 days.
I will.never deal with Jegs again.

Ordered a set of 5 wheels. The site said that they would ship withing 24 hours. I called JEGS a week later to find out that they were on back order and I would not them for 2 months or more. I asked to cancel my order and get my money back... after reading other reviews I'm nervous about getting refunded.

This company sucks. Sad.

Jeg's would not sell a set of SOS DUI-******* coils stating not approved by the EPA in NY State. Not true as noted by the manufacture therefore had to ordered from another supplier at a much higher price with not issue in selling in NY State.
It appears the real reason Jeg's would not sell the coils is their price was not current.

Jegs is a vendor for high performance motors and automotive parts. It used to be considered one of the best and most reputable sources for auto parts.
I ordered a motor from jegs.com on Jan. 31st 2023. Prior to and during my ordering of it, they said it would be shipping out on February 2nd. While I was placing the order, they told me they would be happy to ship it to my friend's house, who is the mechanic installing the motor. The day after I placed the order, they sent me an email to inform me that the expected shipping date is now March 31st, and they called me to say that they have to ship it to a commercial business, a complete contraction of both the ship date and shipping-to location. I then bent over backwards to talk a local commercial business into accepting the motor into their freight deliveries for me.
On March 31st, I waited till about 4pm to hear from them, and when I heard nothing from them, I called their customer service number and chose the order status option. The gentleman I talked to said, and I quote, "There's about a 50/50 chance it could be shipped out by April 17th". He then went on to say that it would be shipping to my friend's house, he apparently had no idea I already changed plans with them to ship it to a business.
In addition to their deliberate dishonesty, it's egregious that I paid extra for a 1-year warranty, under the impression I would become in possession of it within weeks, but the warranty starts the day you order it, not the date you receive it, so the 1-year warranty I paid for is going to be a 9.5-month warranty at best, assuming I ever even receive a motor from them.

Worst customer service I have ever received. Won't answer your calls and still has not shipped my product three weeks after I ordered it and now I can't get my money back.

I bought a radiator cover for my chevelle I paid 47 dollars they site said it would fit my car but when I got it it was to small I had to buy a purchase label from them online to send it back it was like 13$ so I ended up spending like 60$ in all they refunded me just 12$ don't buy parts here they're scammers and you can't never get them on the phone

I ordered a ring for my car almost a month and a half ago, I never received my part and until now I have received my money, do not buy anything here, they are not responsible, order elsewhere and your parts never arrive

1 year ago today was the last day working at Jegs. When I started there I was planning on it to be the job I retire from. Then COVID hit. The customers were rude and cruel over delay issues that the whole world was dealing with. With the increase of calls to place and check on their orders we were made to do 9 and 10 days with a half hour lunch no breaks. The management became unsupportive. Telling us to not give accurate ETA's to customers on their back ordered parts. Questioning bathroom times and trying new phone systems without proper training. You should not cry at work. Have panic attacks that require hospital visits or get attendance points against you because a family member passed away in another state.
I enjoyed the summer of 22 hanging out with our 4 granddaughters and working around the house with Matt.
I found a great job in September that respects me and my work. They treat their employees like people with a life outside of work. Change is hard but I am so glad that I did. It's less money but I enjoy going to work now and I'm happy.

When customers are ordering online - your website should let them know if the product is on backorder prior to your company accepting payment for product. Your company has had over 2000.00 of mine since August 2022. While I understand that backordered product is not your company's fault, you should advise the consumer that product is on back order before the order is placed rather than letting them know after the transaction is completed, especially for company's that purchase from you to resale. I have a customer that has been waiting for these parts that were ordered, that I couldn't advise were on backorder in the beginning because I was not given a heads up before transaction was completed.

Bait and switch
Can not review the product yet due to the bait and switch this organization is representing/offering the customers. I ordered on Feb 27th said would ship 3/1 3/1 came so checked the site said if order today will ship 3/6 then called the following day said would ship 3/13 on the site still no information from JEGS. Called again on 3/10 informed me they would not ship estimated 3/27 however just for fun checked the site and says available ships today on the website while on the phone with representatives she informed me would call manufacturer and return my call and email nothing so called back today 3/13 since product still shows availability and ships today still inform me will not ship until estimated 3/27 JEGS you will continue to drive your own set goals down the drain with this bait and switch tactic this is people's fun and you taking from that the people will take from you and that is retention growth and word of mouth. Best of luck after this purchase there will no longer be a JEGS sticker nor purchased product from this organization shipping to my residence. Ps I'm just the little guy so this means nothing to the big box stores. Just know the little guys pay for the roof of a lot of your employees

THIS PLACE IS THE WORST FOR CUSTOMER SERVICE. THEY NEVER HAVE ITEMS IN STOCK AND THEY WONT TELL YOU TILL YOU HAVE ALREADY PURCHASED IT. STAY AWAY FROM THIS PLACE

Sent me the wrong hood and now wants to charge me to return it that's bull$#*!. I will never order from them again.