JDSportsReviews 205

December 2021. So my wife bought me a pair of Jordans for Xmas online. After receiving the shoes I noticed that there was damage to the shoe box and had scuffed finger prints all over the box. After opening the box and looking at the shoes, the shoes were already worn, there was hair inside of the shoe, dirt on the bottom of the shoes, and they were scfuffed. You would think that if you spend over $200 on some shoes that they would send you a new unworn pair.
After going to the store for a refund, I was told by a worker that he i would have to come back when the manager is there because she would have to do a defective refund which is different paperwork.
I then come back at the time he said the manager would be there and was told again the manager was not there and would be in like 15 minutes. I waited 30 minutes and the manager was still not there. I told the sales associate why can't o get a regular refund and he again said he couldn't because it had to go under a defective refund and he didn't know how to do it only the manager knows. I then said can you just call another store and have them walk you through the process. He said no.
Straight up they suck as a company and have crappy workers who appear like they just want to collect a check and not work.
I went home called customer service and after wait almost 45 minutes to speak to someone i finally did and was able to get a refund.
The only way I will buy anything from here ever again is if they get people who actually care and want to work.

Yesterday Dec 23,2021 at the Walden Galleria store, my husband went to JD Sports to do some Christmas shopping. After picking out six pairs of sneakers for myself and our children which totaled $500+ he was told they had no bags. He asked if he brought his car to the nearest exit if an associate would be able to bring them out. They suggested 1. He could carry them or 2. He should go to another store and ask for bags. What kind of customer service is that? After asking to speak with a manager (who was already standing back watching this situation), their only answer was they didn't have any bags. So ultimately he asked for a refund. It's obvious that these employees didn't receive customer service training. This is totally unacceptable. What kind of business wouldn't have either tried to get bags from another store or have someone bring them out. You'd rather lose a sell?

In my haste, I unintentionally placed an order for a men's orange large sweatshirt and the idiots sent a women's black small top. I paid for guaranteed 2 day delivery for Christmas. They purposefully sent the wrong item, they could have at least made it look like they were trying to get it right by sending a mens item. I immediately shipped back the women's item and stopped payment on my card. Took photos based on feedback from this site. So when they claim they never received it, because of their own incompetencies, I have proof it was sent in the original box. It's pretty clear it was a fraudulent transaction from the start, taking my money with no intent of sending the correct item. A total waste of resources, boxes, gas, etc sending the wrong item. Stay far away!

Its a con store, delivery bill says items are in package but when you open items missing, after asking for refund to store they ask you to calll customer service who never picks call. After searching website and filling online form with details of missing items, no replies after twice. Then email contact replies and after several emails ask you to fill a pdf form (Print, scan and send them) within 10 days so they can investigate asking exact same information you supplied online- 10 days is a joke. Pathetic firm after telling them dont have printer or scanner sent same form. Never ever order from this con store atleast not online!.

Went toy local shop in town center. Went as soon as it opened. It was like a nightclub with the music so loud. Sales assistant talking to me, couldn't hear her at all, when paying it took her 20 minutes to pack the stuff, 2 tracksuits and a pair of trainers, then asked if I wanted an email receipt which I said no to, she then replied you need to go to anther till and do it all again for paper receipt, absolute joke, really stress ful visit and will not ever step foot in there again, also most of staff didn't have masks and didn't sanatize

3 times this year they cancelled my order because it's not in stock. I highly recommend to stay away from this company and all its outlets.

Ordered 4 different items, only 1 arrived. Yet they charge you full shipping of 3.99 pounds for that 1 item and cancelled the rest claiming its sold out. But you can still see and purchase those items on their site a month later.

Pure scam and shady business, intentionally list a bunch of items on sale that were not in stock to make you buy from them.

Customer support doesn't give a damn about the situation and wouldn't refund the shipping because "that 1 item arrived", and wouldn't offer any compensation, even in the form of store credit.

I only ordered because the 4 items justified the shipping cost, I wouldn't pay 3.99 pounds in the first place if I were given a choice and knew 3/4 items were fake listing and never available. Imagine getting your money stolen by a greedy business like this.

Be careful then, you might be very disappointed if you need to solve issue with you purchase! I am sorry to say but I was absolutely patient until now. I am waiting for a hoodie back or my money back since October. The customer service it's a joke: It's always someone different answering back. They do not know the history of the issue and they keep asking the same questions. Even speaking over the phone, explaining the problem over and over again, I am still waiting for money or the item back - JUST BECAUSE THEY FORGOT TO TAKE THE SECURITY TAG OFF IN THE SHOP! Now after 2 months I am still without the hoodie or money.

Wish I could leave 0 stars, wish I could just make an order online it's 2021 for Pete's sake!

I placed this order 1 November, contacted JD on Twitter on 7 November as whilst my order was confirmed nothing had taken place. I received a quick response from James who advised an "acknowledged failed" had happened to the order and if I tried again it would be unlikely to happen again.

On 8 November I put through a second order and asked James to check there were no issues. Vlad confirmed that this had failed and issued a refund. When I asked why this had happened Alexandra said that my booking details didn't match.

I realised (although not clear from any of the 3 advisors, might be one to add to your standard responses) that you cannot check out as a guest on a PayPal order with click and collect because the default settings on the JD site suggest that the customer billing address is the selected store.

I then created a third order on 9 November and finally it looked like it was confirmed and moving (moved from "confirmed" to "order processing" on the tracker online)
Then 17 November I realised it had been 7 days and my click and collect delivery was supposed to be within 3-5 days.
I again reached out on Twitter and automatically was refunded with an email saying it was due to stock issues.
I asked what could be done. I was told that it was a system issue (JD seem to have a lot of those) and I had my refund.
I asked for this item to be sent to my local store so I could buy it, noting that I did actually attend in person (on 29 October 2021) but could not buy this as it was not in-store.
I was told this could not be done.
I asked to speak to a manager.

I just wanted to buy these trainers for Christmas and I can't believe it was 3 weeks, 3 payments and a lot of customer effort just to be told I can't.

The trainers are still available on the website, surely if you're out of stock these should be removed? If they're in stock why can't I just buy the trainers?

And if all these "technical issues" are because they aren't being delivered, I asked if JD be kind enough to arrange at a local store for collection, answer no!

Shocking - avoid! Funnily enough I've brought something else and JD won't be a site I'll be visiting again...

Unwilling to help and unaware of the items they have in store! Extremely rude, made up like barbie dolls with no manners, chewing gum and looking like they'd rather be anywhere else than at work! Never ever met any sales people like this! Customers go somewhere where the sales people are actually willing to help rather than be rude and nasty! All the make up in the world won't hide the nastiness and rudeness inside!

Tried buying shoes in April, they lost my shoes in transit, gave them benefit of the doubt, got refunded and tried again. Once again they lost my shoes in transit twice in a row. There customer service sucks, I had to go through there Instagram to get in contact with someone. There customer services sucks and never gave failed reasoning. Don't waste your money with them, save your self the trouble and spend it elsewhere, quality of shoes are average as well as I bought a pair for my partner which I sent back.

Yes, JD provides a website for us to buy all sports wear. Unfortunately the JD webpage is poorly built, and often crashes during the process of viewing and also when purchasing. So much so, that you are unsure whether your card was charged or not. So here we wait…. Not knowing if I purchased the item(s) I wanted. The confirmation of purchase is so much longer than other shopping webpages.
Hey, we can live with that, the problem with JD online is customer service and replying to a customers inquiry or issue. Basically there is none - you can email or contact via their online connection and guess what…no reply at all. As in zero. JD offer all the same merchandise as other online stores, at basically same price, and same delivery costs…. But what they fail to do…. Is offer any form of online customer service or after sales care. Once JD has your order processed and your money received, you are no longer a concern for them.
I have had much better feedback and customer care with ‘lifestyle sports' for example, when ordering through their online store.

They $#*! up your order. Then you pay in time and life wasted explaining this to them. 10 emails and 20 pic's
Later to then ask you to fill out forms and send back in 14 days. To then have a investigation that will take 2 more weeks. All because your workers $#*!ed it up in the 1st place.! I told them keep my $110 as the $#*! around to get it back is. Going to cost even more of my life and time I'll never get back.
So warning to all. J. d sports Aus. Is $#*! and culture kings Aus/N. Z. Kicks there $#*! all day long. 10/10 culture kings fill my orders and never get it wrong. So try to be like them in the future. If your eva going to keep customers long term.

This is the email I've just sent to JD sports... Dear sir or madam.
I am fuming right about now. I have just had my order delivered (which I have been waiting for since 6th) only for them to be the wrong size. I ordered a size 4.5 but have been sent a size 4. And they've also been worn more than once. You can see this by the screenshots I've attached to this email. I just want you to know that before sending you this email I have contacted trading standards. And sent them the exact same what I've sent you. This is DISGUSTING. Even the store here in great yarmouth told me that these trainers should NOT have even left the warehouse in this state

I stopped in purchase a pair of shoes on 9/4/21. I asked to try on a shoe The rep goes and retrieves the shoes, then says to me "Your shoes are at the front counter. " I told her that I needed to try the shoes on and she says "It is new release you can't try this on" Being confused I asked to speak the the manager. The manager says "You have to purchase it and bring it back if it doesn't fit" She then proceeds to tell me that this is the store policy and everyone know the policy,

I told her I"m not everyone and I don't know the policy, and if it is a policy where is that policy displayed at. It's not on the walls or on the back of the register. She then says "We don't have to show you the policy" So I told her it is very assuming to think that everyone know how they operate and that I would contact her manager.

I have called customer service twice and filed a complaint. So far, no response. I have also reached out to the distract manager and left a couple voice mails. I have yet to receive a follow up call.

Ryan Bowland please contact me.

Had an bad experience with JD sports, They tried selling me used shoes for full price, I returned them and they replaced them with used shoes again. After leaving a bad review on JD publicly, they responded to the review "Oh were sorry about this" Send us the details and we'll look into this" all for show to counter the bad review, I'd already complained to them, and was ignored I emailed again using the ref they asked me to use, and again they ignored it. Not even a reply. Any words that come from Jd Customer service are lies and are just for show. We work hard for our money, let's spend it in a shop that respects customers.

Ordered a bag over a week ago for my son for school. Now with just one day left before his term starts they messaged to say they cant fufill order. They sent several messages saying, it was picked up from warehouse etc but then after a week decided they couldn't fulfil the order.

There is no way it take an organised company a week to find out they don't have an item in stock. They also said it will take 1 week to get a refund, everyone knows that should take minutes but hanging on to thousands of customers refund earns them money so they do it. Shocking service and will never use JD sports again.

I brought a pair of converse and a pair of white Air Force 1s. The shoes looked like they had been worn and then taken to someone who knows how to "fix up" shoes and they were resold for the price of a brand new pair. I will not be buying another pair.