JDSportsReviews 205

Horrible vile management. Having being send from Silverburn to Argyle Street to purchase some shoes for my young son we were turned away at the door by the so called manager. Their corporate website shows a closing time of 9pm but at 8:30pm they were already closed saying we should have checked Google. As this is clearly a company issue with their website the manager could have done the right thing as an exception to help but she refused. Sorry but just a horrible vile person who is in the wrong job. If she worked for my company she would have been dismissed on the spot. Just avoid this branch until they get a proper manager focused on customer service..

So I successfully ordered 2 pair of sneakers on 8/8 from this site that was supposed to be delivered 8/12-8/16. I just so happen to call their customer service number on 8/12 to be informed my order had been canceled. I asked the rep why my order was canceled, he tells me the warehouse was out of stock on both pair. I then asked why did I not receive any type of communication stating such being the site stated they will communicate via email, he says I would have to create a jd account to check status, which is not expressed on the order confirmation below. This will be the first and last time I ever order anything from this site again. Do yourself a favor and order from Nike.Com or official site of whichever brand your shopping for. This site is a waist of time, and has a lack of communication.

WARNING! Do not purchase online from this company! Not only did I never recieve my purchase but they took my money! Store could not help me, customer service never answered the phone and they would not help me with holding in the store Disgusting customer service at its best! Will never shop there again ever

Items arrive damaged on every order. If you contact the customer team they only respond with return the product instead of rectifying this issue.

I ordered some NIKE Air. For professional reasons I was out of my city of residence. When I got back 3 weeks after the order arrived, I tried the shoes on and found that they were tight so I went to the brand's store in CC Alegro, where they told me that the return HAD NO PROBLEM BUT, it had nothing to do with them (?!) and it would have to be online, they explained to me that I would have to use the return slip that came with the shoes. On this tab it is written, in small letters, that deliveries from March and April could be returned until the end of May. I was rested because it looked like I would have about 3 months to return it. It turns out that FINALLY the return period was 30 days and as I tried to make the return at 35 days I WAS HANGING because THEY DID NOT ACCEPT THE RETURN even despite numerous insistences through the supposed (dis)support to the customer. Now I have some shoes to "bake with potatoes" because of 5 days, :( where the return guide and the lady at the store misled me with a deadline of 3 months. I really didn't like the treatment at all! Made to regret but the money is on their side and I have a product that is useless to me. They can be late for various reasons including the pandemic, but the customer can not be even one minute late in a deadline they advertise for 3 months but after all it is STRICTLY 1 month! Liars, unfair! ARROGANT, arrogant! With pseudo nice words! VERY LITTLE HUMAN, I WILL NEVER BUY ANYTHING MORE FROM THEM!
I asked them for the TIN and company name in Portugal to fill in the COMPLAINTS BOOK online. NO REPLY to emails. After 4 repeated emails insisting, they replied saying that they don't know, that they don't have, so you can't officially complain! It's one of those stores where it's better to be AFRAID and RUN AWAY! The customer for them is ZERO!

Absolutely awful! I've not received my clothes as they have failed to inform me my package got lost. Ordered again - waited 3 weeks and yet again there was an IT issue. And now they're saying they will not refund me my gift card as it "wasn't written in the notes".

Ridiculously horrible customer service and overall experience. Bought a jersey from them, to ship to Canada. Took a long time to ship but that's not all too uncommon. Once it actually shipped it was taking an unusually long time to arrive, even for international. Tracking information barely updated over weeks, until finally it showed up as ‘failed delivery, returned to sender'. This made zero sense, as I work from home, so I reached out to them with the situation.
Their customer service doesn't actually read your emails, as my request was simply asking them to re-send since I still wanted the item. They sent me a ‘Lost parcel' form to fill out as they claimed they couldn't open a case without it (even though the tracking showed who signed for it at JD Sports). As soon as I filled it out and sent it back they sent me a refund. I replied and asked why, as i didn't request one and actually wanted the item. The worst part was that due to the exchange rate, I actually lost money ($20) for an item I never received. They ignored my email so I sent another. Their last reply said a number of items aren't actually in stock and so they have to issue a refund after someone orders, and they claimed that was what happened in my case. I replied that if they actually read my email and looked at order order number they would know that's not the case as the item physically shipped. Of course they didn't reply.
So in the end I lost money on a transaction that never actually happens, and JD Sports couldn't even care enough to read the emails and provide a real response.

Recently have acquired a EA tracksuit black and white sold by JD for £130. My biggest surprise ever was when received the product with price tag of £120. So basically they are buying products with indicated prices just to sell them bit overpriced!

I bought a pair of shoes at 17 january '21, its February 23th and I haven't received anything. Tracking site says that it will be delivered on 1st March, I paid 20£ delivery fees to have my order at predicted day. Custom service didnt help me despite the number of emails I sent, they tried to make me calm with politic emails. Its my first and last delivery from jd sports.

They take people's money without having the abilty to actually fulfill those orders. They have the cheek to advise they are still within their delivery timeframe after initially advising a much sooner delivery date. Customer service is practically non-existent.

Joke of a customer service.
Ordered three items this week, everything going fine until I receive an email stating that my order has been processed, which I thought great. This is where the saga starts!
Checked the email. Only one item is going to be delivered other two items are being refunded as the pickers could process as now stock!
Went back on to the web page and guess what the items were still available to purchase.
I thought that's odd, so online I go, after speaking to the help desk. They reassured me that my order will come in two delivery's and my two items are being picked and processed as we have stock. Great again, I thought that was a bit odd but I'll give them the time to sort.
So an email arrived to say, that one or more items is being cancelled as the product's are out of stock!
So, moral of the story if you want to be mucked around and only a third of your order is going to be delivered, batter on and use this company. My advice shop else where!

Fate is hard, after a long time of waiting, dozens of emails sent with no response, I had given up the idea of receiving my package. The thirtieth day after my order, I FINALLY receive my package. The joy was short-lived, JD sport was mistaken in the color of one of my two items (lmfao).

The best is yet to come, the item with the color ordered is out of stock, JD sports has the nerve to ask me to return the unwanted item to trigger the refund.

JD sports offers products with a very attractive streetwear style, unfortunately JD sports is not up to the task and proves an undeniable lack of professionalism.

When you don't know how to manage an E-commerce, you don't do E-commerce business.

Dont order anything in this piece of sh$t store. Made a order 3 weeks ago. Should have been here on 2. June, its 15. June now. Costumer service email is uselses, nobody answers to it. Got in touch with them trough facebook. Everytime i write something i get response from a diferent employe saying the same sh$t,, We inform you that your order is currently in waiting despatch,, yeah thanks... no sh$t. When i asked about full refund they said its not possible at this point. They put the blame on,, high demand,, well dipsh$ts, you should notify that on checkout or something, not lie and act like everything is ok. Go f$ck yourself JD Sports.

The customer service is absolutely appalling. Order trainers a month ago with 5-7 days delivery and they never arrived. Kept chasing this up and they eventually admitted they had just ‘lost them'. Didn't fancy telling me until I kept chasing it up. I spoke to Jon from their customer service who was extremely rude and unhelpful and blunt and said all they can do is offer a 10% discount - not very helpful after waiting a month and my order being lost? Every time you email someone in the chain a different person replies and they all say and promise a different thing. Trying to get a refund which is proving impossible. My second and LAST time ordering from JD Sports, absolutely appalling and embarrassing. No wonder everything is on discount, clearly the only way they're making money

Ill never order here again. Ill make sure my followers and friends go elsewhere aswell. I received faulty items that fell apart months ago. I contacted them numerous times and they have fails to reply. Just dont order here go elsewhere. I want my refund

Liars & thieves! Ordered a £175 tracksuit for my…
Liars & thieves! I Ordered a £175 tracksuit for my boyfriend it didn't arrive. Contacted jd who constantly told me Hermes had delivered it. Filled out all relevant forms and after weeks of sending emails and just being fobbed off by JD I opened a case on PayPal. Even though Hermes had already declared this parcel as missing, they still provided PayPal the tracking number to say it had been sent. PayPal closed my case. I then contacted Hermes directly who confirmed they had declared the parcel as missing, went back to JD who said I would now have to forward the email to a different department (she could have forwarded it and copied me in, but she told me she is not allowed to discuss this case with me, like I'm some sort of criminal!) They then replied to me and said PayPal decision stands and they won't refund me. So they lied to PayPal by providing them a tracking number, when Hermes had already declared the parcel as missing to them and then because of the false information, they provided, the case was closed and I will not get a refund. They will also claim their money back off of Hermes as the parcel has been declared as missing, so this amount will be credited to them on their bill, from Hermes. I cannot believe such a well known company would act so dishonestly, I will now have to take this through my bank as a fraudulent payment, with the proof it was never delivered which they know but are still refusing to refund!