JDSportsReviews 205

I pay for next day delivery at 00:30 on the 30th of june so well before the cut off time, so say atleast 13 and a half hours before the time you have to order them by for next day delivery so should come on the 1st of July that is the next day but these useless invalids think the 4th of july is next day delivery.

Unless your buying in the store it's absolutely astonishing how bad the costumer service/delivery is. I was in Texas for a week and I bought some shoes for delivery to utah and it's been 3 weeks and I haven't even gotten an email or any kind of confirmation that they have even been shipped just a receipt the "Customer care" phone number doesn't even work if I didn't get a receipt it's like I never bought it, in there eyes I would highly suggest not to go here absolutely horrible experience if I don't see any email or the box not show up I'm getting law enforcement involved

DO NOT WORK HERE!
DO NOT WORK HERE!
My nephew started here in redditch 6 weeks ago, the manager was leaving and didn't help him sign up properly.
Payroll ended up with the wrong details.
They was rude when we desperately tried to sort out it.

They told him he would be paid with in 7 days. Despite telling them how much this is desperately needed they are with holding his money and taking there time to pay him. It's been almost 3 weeks since everyone got paid and they are in no rush to sort it.

Every day he's broken because he owes money out and they just aren't helping to rectify it! Almost £1000 is a lot of money to just pay when ever they feel like it.

I have ordered two pair of shoes (sneakers). Got only one delivered. After consulting the help desk they concluded that package was delivered in good shape even though I never have signed for delivery. Delivered in good condition. Based on what?! I'm very disappointed in JDSports and will never ever order again at JDSports.

Obstructive, inflexible returns policy applied by management at Romford store.
Won't be shopping at any JD Sports shops anymore and, unless you are sure your purchase won't need to be returned, I suggest you do the same.

My son bought a sweater and they didn't not want to exchange for a diff size, only because the tag came off.

Ordered a pair of Nikes that I have been trying to locate for months, which I was so pumped to finally have a chance to get my hands (or feet) on... lol. I paid like $25 in shippnig fees to expedite the shipping, and get the shoes by the following FRI, as I was going out of town and wanted to wear. I waited all week, and was watching the due date info repeatedly, only to not have any shoes. JD Sports sent me tracking info, but never even sent the dang package/shoes out. They sat in the warehouse all week and not 1 person noticed. This will be my 1st and last pair from JD. Just being careless and sloppy with silly mistakes. Hopefully, it was just a 1x thing, and nobody else has problems with shipping. I just wanted some accountability, not "oh well", our bad, we missed that one. I get nobody is perfect, but own up, and take care of me in SOME way, for your oversight. Thx

Avoid! I purchased Nike sneakers which fell apart in under a single month! Fooled me once and then again not realising the fraudulent apparel being flogged by this shyster company. I purchased a different pair of sneakers and identified them as unauthorised manufactured goods ie. FAKE! And failed at my attempt to receive a full refund upon item return. The shyster pack at JD Sports claimed they did not sell unauthorised products, so they are lacking in integrity and flatly dishonest.

I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.

I'd give a zero if it were possible. JD Sports cancelled my three total orders. Literally takes more than a week for the money to be remitted back to my account. What a $#*!ing waste of time. As a reseller and a buyer I highly do not recommend this $#*!ty website. What a pain in the $#*!ing $#*!.

My order arrived with an item missing in late November. I am still waiting for them to conclude their "investigation" into what happened, which apparently they have to do before they'll refund me for the missing item. I have contacted them so many times since and they keep fobbing me off. As it is they've just nicked my £35 and are just waiting for me to forget about it. Give my my money back you thieves!

Pathetic Service, they seriously need to change their attitude towards their customers also improve the service quality

Delivery did not show up when promised because this company took to long to dispatch. Contact customer services their responses are, it's nothing they can do but you just have to wait for you can go in store and repurchase your items and wait up to 5 days for refund.

They offer a few prices for their services and then, without warning, the prices increase. Customer service is very inept, they do not know how to answer questions and do not know how to solve problems. I am not saying that they deserve to improve, but rather that they deserve to disappear this service.

I got my son a gift voucher for his birthday and when he went to use it he was told he could only spend it on certain products and these products my son did not like so has not used the voucher, what a con they never mentioned this when I got the voucher on line so that is the last time our family buy anything from them.

I ordered a pair of shoes. They sent me a confirmation that I ordered shoes. The very next day they canceled my order! I've sent 3 emails wondering why my order was canceled. They've never responded.

We have ordered several times from JD we have had items just not arrive sent an item back never got a refund and yesterday received an item on the invoice as cargo pants which we ordered but the item that arrived was a pink Nike jumper emailed jd but had no response as yet

A bunch of school kids running the shop, lack of sympathy and empathy. Rude staff whuch have no idea how retail and consumer law work in the country.No one willing to help

Went in to return something and the staff were so rude, no masks, there were 5 people at the tills and only one actually serving, the others were just messing around doing whatever, the girl was so rude, they placed the order online for me originally and said because I didn't have a piece of paper (which they didn't give me) they couldn't do the return, even though I had the receipt, and that although I paid £70 I'd only get £50 back because it went down in price and I didn't have this magic piece of paper she desperately needed. One member of staff overheard this and told the girl to just process the return, as I wasn't going anywhere. She seemed to be able to process it easily with no piece of paper. Just being lazy, so so rude overall, unhelpful, and staff didn't want to be there and had such bad attitude. Won't be shopping in JD again, no employees in masks at all. So poor