jClub.comReviews 7,425

I swore i would never order again from no more rack for failed delivery, ex essivly poor customer service., but then this choxi came along, usling no more racks customer database,, like a wolf in sheeps clothing, they touted low shipping rate, so i went to see. I found an item i liked, ordered and paid for it. The order sat stagnent, then showed "shipped" with a fake tracking number. I inquired of customer service, the actual status of my order. I was "assured" that it was on its way, and a new tracking number would be sent to me.; this went on for wseeks, receiving the same regurgitated no info response. I was invited to cancel and receive a refund. I wanted this item, but received a run around instead., dragging the issue out for weeks with no resolution at all. After much frustration, i asked that all outstanding, unshipped orders be cancelled and refunded. Choxi cancelled my one order, refunded the money, but left intact the other orders., later correspondance revealed choxi did not have the item to ship to me. Choxi can send me all of the time stringing me along. Sure, i would have saved about $20-$25 dollars shopping at choxi, but the headache that came with it, was not worth it. I am now facing the same scenario with another order i placed. If you can help it, dont aggravate yourself shopping on choxi's website. The only difference between choxi and no more rack, is Zendesk, a go between.other than that, no better, no difference. Will probably go "under" like no more rack did, on its present course.

I purchased a set of sheets. The web site said 15" pocket, but it's only 13 on the package received. I called and they offered a return. Following thier directions, exactly, I tried to mail back the box but the USPS refused to take it because the box and label did not match. Call ing customer service was a joke. They said follow the directions... Speaking to a supervisor, he said follow the directions... the customer service manager said put it in a different box and follow the directions... 45 minutes on the phone and now I have to buy a box or pay $20 to use Choxi's label. Never again. I'm going back to Amazon!

I emailed afew weeks ago about a MKF handbag I ordered and the shipment was delayed. After waiting a few more weeks with no handbag I asked if I could cancel my order and suddenly that very same day the order was no longer available, quite a coincidence. I was offered a store credit and an additional 25 % for my inconvience. I felt you had my money for over 2 months and it should be returned to me. The money I was told would be credited on my credit card but no further allowances for my inconvience were made except free shipping which everyone gets offered every evening. I still feel more should have been done to track my item and compensate me..

I ordered 2 sets of sheets and received one within a week of my order, which was great. I was pleased with the sheets and the price. It has been over a month and I've still not gotten the 2nd set of sheets. They came from a different vendor. I did contact Customer Service and they promptly replied to me. They asked if I wanted to cancel the order and get a refund. I really wanted these sheets, so I decided to wait a bit longer. The disappointing aspect is that they said that the order was logged in by the vendor, but the CSR said that they couldn't contact the company directly about the order and/or to see the status. 6 weeks later, I'll be cancelling this order. I really wish that the Choxi would allow the CSR to follow up with the vendor.