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JapanCrate Reviews Summary
JapanCrate has a rating of 3.8 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JapanCrate most frequently mention customer support, overall experience and premium box. JapanCrate ranks 14th among Subscription Shopping sites.
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I have been subscribed for three months. It started well, with a very good selection of candy and snacks in my first box(June). The next month, Japan Crate added a high shipping fee($10.95) with the promise of a faster delivery(3-5 days). This month, they claimed that my box "shipped" on 7/21. After about 10 days, there is no update on the tracking info. The tracking only shows that the shipment information was sent to the courier. I contacted the courier who said they never received the package yet from Japan Crate. I go back to Japan Crate and they deny this. On their instagram page a lot of people are complaining about the same thing. I will cancel my subscription despite initially liking the products I received, because Japan Crate did not fulfill their faster delivery which I already paid for and because they provided me with false information and tried to blame the courier.
Amazing variety of Kitkat Flavors. Nuts and Berries Ruby is one of my favorites. Overall, I enjoyed each of the goodies in the box.
I can't get enough of my Berry Sweet Bash Crate! Super cute stuff and soft plushies! I really like it a lot.
I've been with Japan crate for already a year. I am really satisfied with the service most especially with the contents of the crates. The stuff are not something that you can just find somewhere. They are also instagram-worthy.
Three months in and no crate. Very difficult to cancel your subscription so they keep charging you. Also, they change the price and fail to obtain permission to charge you the greater amount before doing so.
This box is great for all ages with different plans, the items you get are interesting and enjoyable. Its easy to skip a month and cancel, the price isn't unreasonable. I have tried several different boxes and enjoyed them all.
Fantastic product, great for my Japanese diet haha! Kidding aside, I am really enjoying my monthly crate.
I got my first doki doki crate and i think i have 2 more. My mum send me a gift last december and im excited for it.
Great stuff guys! Japan crate is truly the best. 100% quality! I would highly recommend Japancrate for everyone.
These are soooo good! Having a doubt if the noodles will be like the same from the supermarket but was surprised that its totally different. Ramen are the best! Will recommend.
I cant resist my Japan snacks! So much goodness on it. Every pieces of the crate is worth it. Love the limited edition kit kats in my crates. Amazing product.
When my package got returned coz I was out for vacation, i got sad. But luckily you have the best customer service and I get to receive another package immediately. Thank yu for the fast response and I am really loving your products.
Do not order. Terrible auto-renewal policy with no email to let you know in advance and no refunds even in you contact them before anything has shipped. I contacted them on the date of the renewal to cancel and it was a flat no. No problem sending you marketing emails but auto renewal information warnings are non-existent. There is a reason that this page doesn't have a company rating function - you'll see many people are upset about this if you google it.
Keep them comin' guys. I can't wait for my next month's package. More power to your products. Love all the items till the last packet. Amazing.
I gladly share it with my friends who are trying it for the first time and they loved it! And I'm lovin it as well.
We never expected it to be this good, I'm wanting more. I guess I need to wait till my next package comes. More power!
My partner and I have been getting monthly packages from Japan crate and we have been enjoying every bit of them. Cheers to more crates to come :)
Japan crate is amazing! You guys are heaven sent! I love your snacks and cute little goodies. I enjoyed it so much!
All I can say is Woooowww! Those ramen noodles were yummy and tasty! Thank you Japan crate! I enjoyed your umai crate.
A must try for every kid and kid at heart out there. Japan crate has mastered its craft and definitely killing the competition now. Good job!
From the business
The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members