Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JapanCrate has a rating of 3.8 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JapanCrate most frequently mention customer support, overall experience and premium box. JapanCrate ranks 14th among Subscription Shopping sites.
We monitor reviews for authenticity
All of my 6 Umai crate which I ordered many months ago have been received and posting the last crate that I just got from the mail recently.
Im very satisfied with the service and overall experience with Japan Crate. Thank you very much for on time delivery and didn't missed a crate. Very good products. Full stock up. Hot soup it is! Highly recommended.
Me and my family are very happy with the premium crate that we ordered. The chips and the Kitkat bag was a surprise. It is nice to have some unusual fancy foods to go with the normal daily fare. Lovely crate and items inside was so unique and tasty. We will certainly order things in the future.
I ordered Doki Doki crate last month for my daughter as she is mad about it when she saw the ads in you instagram. Just letting you know that I received the crate and my daughter was so happy. The quality of most items is not just aesthetically pretty but also good quality. Most of the stuff I received so far are practical and useful. My daughter love it so much and she even ask me to subscribe for another month. Well, that's what I'm going to do as long as my daughter is happy then Mom will be happy as well. Will definitely renew my subscription.
The best thing about japan Crate is that they stand behind what they sell. They have competent, professional, knowledgeable customer service reps who want you to come back and subscribe to other crates. Overall experience with the company is great. Will definitely subscribe back again soon.
Great products and great customer service! Fast shipping! Well done to the team.
Ordered my first premium crate from this company on March 1st and already received it. I love the variety of stuff available on my crate. I love the kit kat bonus item. It was a bomb! Taste very unique!
They have great prices and quick shipping here in UK knowing that they send the crate via Japan Post with no tracking. So I am kind of skeptic about it. But then to my surprised, the crates arrive with no damage or missing item.
Highly recommended!
I found my favorite Japanese snack on my Premium crate! Great variety, nice items in my crate and hassle-free customer service. This makes Japan Crate website as my favorite online subscription site! Will definitely recommend to my family and friends.
I'm very happy with my Premium crate. Good value for money. I just renewed for another month and hoping that the crate will be fantastic as my April crate.
Excellent service, quick delivery to Turkey and everything packed really well.
WOW Japan Crate! That whole phrase can pretty much describe my experience with Japan Crate. The Premium crate package always arrive on time and all the stuff are well thought of. I really love the variety of chocolates, chips and candies in every premium crate. That includes the extra kitkat bag with a twist + the extra unique drink. Small candies are so cute, my son love it. Always happy to have Japan crate when package arrive to my door. Highly recommended.
My Doki box always delivered efficiently and on time. I'm a member if Japan crate since last year and I order my box from them on and off. Packages arrived safely without damage, well-handled and efficient overall communication. Overall experience is amazing.
Have yet to have any problems, always on time, customer service was great at helping me. Nice helpful people. I would rate Japan Crate, delivery person and all your staff five stars plus.
I absolutely love Japan Crate and have already recommended it to close friends and peers at work and I will keep recommending it to everyone who loves Japan. Excellent idea, good job guys!
I ordered a 3 months Premium crate. Excited as it could be to know that for the next 2 months, im going to get to try a wide variety of snacks that I can't find in my country. First crate arrived the other day and Im sooooo in love with my first ever snack crate. Lots of items and some are small and pretty decently cute. Japan Crate stands out from the rest.
My April Inku crate is the ultimate crate for all things Kawaii. The variety of cute products are unbelievable. It exceeded my expectations. Love this stationery set.
BRUTAL! You can bet most of the positive reviews on here are fake. Paid $150 for $25 worth of noodles. Thought I had cancelled but they auto renewed and refused to cancel. Predatory. They make it confusing on purpose. Much better services for this kind of thing online.
The ingredients and cooking procedures are written in Japanese, but the recipe card summarizes everything in English. Good that the company include the cooking instruction card. Umai crate is the best! Definitely will order again.
Ordered the March Premium crate end of February and everything went super smoothly. The crate came after with 2 weeks and the variety of snacks from the crate are so lovely. With the flavors and textures I've not tasted before. Japan crate is truly amazing.
Hello Japan crate. I just got my crate after a long flight here to Israel. The delivery tracking is prompt and updates from the support was superb. Items in my crate are amazing. Premium Crate is worth the money it is super fun and the snacks are super delicious.
My girlfriend loves snack and is interested in Japanese culture, so it was the perfect birthday gift for her. She thought I was so cool! Got the Premium crate and its so pretty. I look more cooler. Really proud of myself. I made her so happy. Thanks Japan crate.
I ordered Premium box on January and was delayed for a month coming here in Australia. Email them and customer support keeps me updated with the current situation and I absolutely understand due to the COVID-19 situation nowadays. Anyways, its worth the wait. Fair value considering what you get. Excellent customer service which add more value to the overall experience.
Just got my March Japan Premium crate. Good variety and unique items, nice presentation and well packed. Candy comes from well-known brands. Love it and was so amazing.
Yayy! Just got my March Doki Doki box. Overall experience was superb. Great products and cute plush bento box. It matches the Totoro Bento box. Shipping was a bit delayed but no rush. Swift and smooth transactions. I only order 1 box for now. But will order again next month. Website is simple yet elegant. Very user friendly. Great work Japan crate.
Answer: We apologize for the delay in responding to you. Our customer service team is working hard to answer all inquiries as quickly as possible. We understand your frustration, and we are doing our best to improve our customer service experience. Please don't hesitate to reach out if you need any assistance or have any questions in the future. If you need more help, feel free to email us at [email protected]. Thank you for your patience and understanding!
The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account