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JapanCrate

3.8

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JapanCrate Reviews Summary

JapanCrate has a rating of 3.8 stars from 164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JapanCrate most frequently mention customer support, overall experience and premium box. JapanCrate ranks 14th among Subscription Shopping sites.

service
104
value
104
shipping
103
returns
101
quality
104

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Canada
1 review
3 helpful votes
Follow Fernanda V.
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It was such an amazing and happy journey with my subscription to Japan crate. I had a wonderful experience with them. Seeing my collections of the toys and plushies in my bedroom are such an awe. Its been 2 years I subscribe to them. Unfortunately, Í need to cancel my subscription as my room is already full and shipping money is tight. I'm drowning with the plushies. My bed is already full as well. Will be subscribing back again. Promise. Thank you Japan crate.

Date of experience: February 3, 2021
California
1 review
2 helpful votes
Follow Cindy C.
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Just want to let you know that I'm so happy with my subscription. I ordered Inku and Doki on January 3rd. Both boxes are so lovely cute. The japan thingy stationeries are so lovely then to my surprised the Doki box came after a day I received my Inku. And so, the items are so lovely. Glad that I subscribed. Its a right decision actually. Love both my box.

Date of experience: January 29, 2021
Norway
1 review
5 helpful votes
Follow Valeria V.
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I just got my box and whewww! It took some time but its worth the wait. Thank you so much :). And now i regret I didn't order 2 box. I really wish I ordered 2 box as my little brother almost finish all gummies. What left for me was the chips and chocos. Will definitely order back soon when shipping goes back to normal. Overall experience was 5 star.

Date of experience: January 20, 2021
Canada
1 review
4 helpful votes
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I love my snack box
January 16, 2021

Hello hello, japan crate. I love all your snacks and candies and gummies and drinks. I love everything whats inside my box. I am hooked! I just tried ordering once and I am very much satisfied, they exceeded my expectations. I will definitely order more box soon. But right now, i need to save first so i can order again soon. Love you Japan crate.

Date of experience: January 14, 2021
New York
1 review
7 helpful votes
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Fantastic service
January 5, 2021

Japan crate was terrific at anything. They have a very good product and professional customer support. They do give promotions as well. I love how they curate a themed box every month. I got excited when received my Christmas box. Its was heaven. Perfect snacks for the holiday season. It was absolutely fantastic. Thank you Japan crate. You made my Christmas special! Great work guys!

Date of experience: January 4, 2021
AE
1 review
1 helpful vote
Follow Kari C.
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Just want to share this. I'm a subscriber of Japan noodle box or the Umai box as what they call and I just got my order from them without any issues. I don't know why I'm seeing a lot of complaints. For me I'm a very satisfied customer from Dubai. I love the assorted ramens and instant noodles. Can't find this kind in my local supermarket and the side recipe was a fantastic. I'm totally amazed. Customer service was a bomb as well. They keep me updated with the tracking. I only emailed them once but they really keep me updated. Will order again after the holiday season as i know its quite busy nowadays. Highly recommended, you just need to be patience. Stress free! Thank you Japan Crate.

Date of experience: December 27, 2020
Washington
1 review
3 helpful votes
Follow Christin M.
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I'm super excited with my crate every month. Its been almost a year now since I subscribed to Japancrate. My first crate was the Premium then I changed it monthly like Umai, then Doki Doki, then to Gacha Gacha. I didn't try the Kira Kira and Inku crate yet. As I always go back to Premium. Candies and snacks are most favorite. Service was perfect. Good customer service. They always quickly reply to my inquiries. No issues yet with my subscriptions. Shipment always on time. Overall experience was very satisfied.

Date of experience: December 4, 2020
Canada
3 reviews
1 helpful vote
Follow Maria A.
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Im a collector of cute stationeries from anywhere in Asia. Stationeries from Asia are cure and pretty. When i saw the ad regarding that Japancrate will going to have stationeries last year and they called it Inku. I immediately subscribed from day 1. Now i have tons of collections from them. Thank you Japancrate. Your items are perfect.

Date of experience: November 16, 2020
Washington
3 reviews
0 helpful votes
Follow Daniel S.
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Such an adorable stuff inside my Inku crate. Really cute items. Good selections of product. I really wanted to try different crate after my 6 month Inku subscription. I have ask the customer support about changing my crate but honestly i don't want to missed any single crate from my Inku. So i'll change once my subscription ended. I Would love to try their Kira crate. Might be awesome as well. This stationeries brings back memories when im still at school. Thanks Japancrate. I love your products and great concept.

Date of experience: November 6, 2020
Canada
2 reviews
0 helpful votes
Follow Red M.
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Legit customer for 2 years now. Best ever subscription of mine. Though my crates got delayed during April and May but still received it after a while. You just need to have a lot of patience. We need to understand that the pandemic really hits all companies with the shipping not only Japan crate. Local shops closes down as well. Still grateful Japan crate still managed to survive even its a small company. Shout out to their customer support. The service is absolute. Replied in every email you send to them. They do marvelous job. Thank you Japan crate.

Date of experience: November 2, 2020
GB
1 review
0 helpful votes
Follow Morgan B.
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I would give Japan Crate 10 stars if I could. I now have the most unique pencil due to my Inku Crate. Looking forward to more cutesy stationeries. They have a very helpful customer support as well. It was a pleasure subscribing to Japan crate. They have an amazing team. Good job Japan Crate! :)

Date of experience: October 22, 2020
Georgia
1 review
0 helpful votes
Follow Shelby H.
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My sister is a fan of Japan Crate. She won't stop talking about it whenever we talk over the phone. I got so curious that I tried it. Now, whenever the delivery comes, we have more stuff to talk about. We love the Inku Crate so much!

Date of experience: October 12, 2020
Brazil
1 review
0 helpful votes
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The Umai Crate was phenomenal. I got some unusual noodles and ramens. The pack also came with a recipe card which I intend to cook in the next few days.

Date of experience: October 12, 2020
Canada
1 review
0 helpful votes
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Worth it
September 27, 2020

I Loved my first box so much, I upgrade to the 3 month subscription. Looking forward to receive my crates soon. Im so delighted.

Date of experience: September 25, 2020
GB
1 review
0 helpful votes
Follow Mikee B.
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My boyfriend love his candies. Now our relationship is in trouble because of you. Kidding. :) My BF love me more because of the snacks. I love you JC.

Date of experience: September 14, 2020
Canada
1 review
0 helpful votes
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Snacks in a box
September 15, 2020

Japan snacks that are really yummy. They have unique taste and to be honest, I've been collecting the cute wrappers.

Date of experience: September 14, 2020
India
1 review
0 helpful votes
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Good Customer Service
September 8, 2020

The staff quickly responds with useful information. Despite the current situation, there is an available customer service to answer questions.

Date of experience: September 7, 2020
New Jersey
1 review
0 helpful votes
Follow Jasper N.
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Full of snacks from Japan
September 8, 2020

Missing Japan? While there is no chance to travel at this point, let Japan come right to your doorstep. Exactly what I did! Now enjoying my box full of snacks from Japan.

Date of experience: September 7, 2020
Canada
1 review
0 helpful votes
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Best choice for a gift
September 1, 2020

This is the best choice for a gift most espacially to Japan lovers and those who missed travelling to Japan. Wherever you are in the world, unboxing gives you a nostalgic feeling.

Date of experience: August 31, 2020
Canada
1 review
2 helpful votes
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I got the Doki Doki crates, and while being cute, the items they pick feel cheap and unsatisfying. Especially for the price that you have to pay for them. On top of that, they no longer offer free shipping so you have to pay a ridiculous amount for your box. As well, the boxes are frequently delayed and never on time. I had to wait 8 weeks for my July crate instead of 3-4, and I am currently waiting close to 6 weeks for my August crate that has yet to arrive.

Today, my subscription plan renewed for 6 months, and I tried to refund the subscription because of the absurd shipping costs. Of course the Japan Crate team did not give me a refund, and I am very disappointed and frustrated in the lack of empathy of the Japan Crate support team. I will never buy from them again.

If you are considering trying them however, first look at other cute kawaii crate options out there. There are MANY cheaper options that come with free shipping to any country! This business is such a rip-off.

Date of experience: August 27, 2020

From the business

The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.


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