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IziDresses has a rating of 1.9 stars from 531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IziDresses most frequently mention customer service, return policy and credit card. IziDresses ranks 242nd among Wedding Dresses sites.
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I ordered my wedding dress and bridesmaids and flower girl dresses from IZIDRESSES- every one at wedding thought the dresses were beautiful and could not believe the price I paid for them - I am so happy with the quality of product and service.The only downside it that you can't try it on.The seller was so nice and responded to all my emails.
This website was literally trash.
I emailed them about a dress previously, asking about the specific beading and they lied about plastic beads NOT being on the dress. When in turn, they WERE.
I emailed them about, they told me to sell it to someone else... WHO DOES THAT?
0 customer service. DO NOT ORDER FROM HERE. They are scum bags who want to steal your money and deliver you a chinese replica of designer dresses.
This is unbelievable. I ordered a dress that looked nice on line but looked terrible on me. I want to return it but they will not take it. What kind of company does not take returns? I am going to the BBB to report it.
I bought a custom made dress and it didn't fit at all, the measurements were WAY off. I asked for a refund and they refused saying that the measurements were exactly as I had listed them, they weren't! I'm a tiny size 6-8 and this dress was big enough to fit a size 10-12. All they told me to do was resell it and buy another dress from them and I would give me a 15% discount. UNACCEPTABLE! I wasted $160 on a dress I couldn't wear to a very important movie awards night.
I wanted something special for my sons wedding and saw the perfect outfit on izidresses and ordered it on line. When it arrived i was delighted with it. The fit was perfect and it was exactly as it appeared on the web site. I would order from izidresses again
I order 2 dresses for my daughter in April got them with in 2 months; very please with the service, she wore one dress for her graduation she just love it, got lots of complements!
Very happy with the customer service of izidresses.com, and yes would recommended!)
The material looks amazing, the lace is perfect and it looks exactly the same as in the picture. They had provided me this dress swiftly with great quality. It fits wonderfully on me. Their prices are amazing.The only issue is that since it's in the box it needs steaming but I'm sure it will look perfect after that. Bought this knowing it would come crammed in a box and wrinkled.If you don't have a steaming tool, throw it in the dryer on high heat with a very damp hand towel for 20 minutes, and remove immediately, shake the tulle down flat, place on a hanger, and fluff into desire shape. Thanks very much!
My experience has been a nightmare. I ordered two dresses and paid for custom fit. The gold dress came as advertised but the orange evening gown is completely ruined. It was not made custom fit at all. I gave the exact same measurements as the gold dress. It came looking like it was a size 26! I wear a US 16 or 18! I was told to take it to an alterations person and I did. I paid $112. For the alterations and it still does not fit properly because it is impossible to get the ribcage area to work with the jeweled bodice. I have now paid almost $300. ($184.98 for the dress and $112. For alterations) for a dress I still can not wear. The event I bought it for has passes and I had to wear a different dress. I will not shop with this company again. This is too bad as I had selected several others for future orders. Please let me know how I may be reimbursed in some way!
The first dress was the wrong color. Second dress the beads were hanging off. The third dress the belt was missing. I wasted over 500 dollars. The worst company ever, I would NEVER order from this company again. Just a terrible experience, and this dress was for my sons wedding!
Do not buy from these people. They purposely make the dresses smaller (less fabric consumption). Their dresses do not fit. I bought a dress few weeks ago, I ordered a size 12, they made it 1.5 inches smaller than the measurements they list on their site. They asked me to send pictures of the measurements. When they saw the pictures and realized that it was their fault, they tried telling me that the dress was elastic. The dress is made of Satin and Chiffon. Does satin and Chiffon fabric stretch? These people are frauds. DO NOT BUY THEIR PRODUCT.
I received a dress that was my dream dress in no way the color that I ordered, it was not as pictured in bright road cone orange. The straps are not all the way sewn in, the back hook doesn't work and each side is a different size so itlines up with too different sides and the back V is completely off. Not to much so many snags and threads that shouldn't be there when they say they look over every dress, They don't look over each dress because it is made in china and they have no idea what they are really giving someone. The dress was way small for the size two. The dress is unwearable being that it won't stay hooked and is completely uneven with the straps falling off not being sewn in. SO i sent pictures as they asked for and they say the dress is fine. I have had the worst customer service and am out 180 dollars now, yet they want me to spend money to ship it back too. It is not re-sellable and even though I sew it would take more to fix it then to make it for myself at this point plus it is bright orange not coral. I am so upset I was so trusting and I never spend this kind of money on a dress. I have cheaper Macy's dresses that are much better quality and good service, but this was a dream dress of mine. I wouldn't take the chance with your money unless you have the money to possibly loose. You are taking too big of a chance with this company although i love some of their dresses I would find it elsewhere or find someone to make it if it is your dream dress. I think they are a rip off getting it all from china and having no idea what they are giving out and just taking your money and probably paying very little for the poor quality. You never know if this business is legit or not and I hope no one else gets out 180 bucks they really could use on something important
This is the worst dress I have ever purchased! Do yourself a favor and do not buy from this website! The quality is cheap and nasty and looked nothing loke the ddress they showed online!
Very pleased with the dress. I was a little worried of the quality when I ordered because the price was so low. The quality and color turned out great! You cant beat the prices. I'm 5'3", it touched to the ground when I tried it on. So I have to cut off few inches. The back is long for an elegant look. Overall, I'm happy with the purchased.
I ordered a size four dress for an upcoming wedding in September and the dress is at least two sizes too small in the upper body. I emailed Izzidress twice immediatly after receiving the dress and have not received a response. I will try calling them tonite but so far I am very disappointed in their customer service.
Another unhappy customer. I'm pretty sure this company doesn't have original designs but copies pictures. We ordered 2 dresses and the one was okay but the other looked nothing like the picture - lots of beading and bling that was not on the picture. The picture indicated a soft material but this dress turned out stiff. When I asked to return they said it was exactly like the picture and that I didn't have justification for a complaint. Wrong - I've looked and looked at the picture and because you don't have a chance to see up close it doesn't show up and they have room for explaining their goofs away. I don't recommend ordering from this company - the dresses are well made but you will be disappointed.
This product was beautiful once I put it on. My husband loved it. Thanks for the nice shopping experience.The material is excellent, the rhinestone work is very detailed. The dress even has a built in bra, which I was not expecting. The dress, even though it was folded, did not wrinkle.
The dress came today. I am finally relieved since it is for my prom. I do not want to go to the prom without a new dress. The lining of the dress is of a higher quality material. I ordered a 10 to be safe so that my chest would fit and it fits perfectly! The dress fits. Next time I come to your site, I will leave enough time.
I was abut worried at first reading some of the negative reviews but once I got it I was over the moon. When it arrived (fast shipping btw), it fit perfectly! Also, I think the quality of the dress is great--the beading is a little fragile, but that's to be expected (and it comes with spare beads for repair).
I checked this dress carefully when I received it.The dress is exactly the same as the one shown in the picture. Your styles and colors really make the new designs modern yet classic. I like how you have guides and your site is easy to navigate. Your prices are reasonable compared to other stores, though I think that you could make the discounts more apparent.
This dress is beautiful. I‘m 5' 2", 125 lbs, and the fit me perfectly. It is low cut at the bust.The beading of the gown came as a nice surprise. It was nicely done and fit perfectly as expected.The only thing I would note, is to be sure to check the size chart on the left. The dresses do run small, but if you pay attention to the size chart provided it was spot on.
Answer: I WOULD NEVER ORDER FROM THEM. TRUST ME. I GOT STUCK WITH A DRESS I COULD NOT WEAR AND COULD NOT RETURN. ORDER FROM A LOCAL STORE INSTEAD.
Answer: Sadly, it's just a home address in China. That's what they will give you. I was only able to get the address after I submitted a claim to my credit card to reverse the charges. I created a claim with photos and my order and the super rude emails that they were sending to me. Your best option is to have your credit card company retract payment from them. I shipped my bad garment to the China address just so I could feel I did my part, but they never responded that they received it. I did NOT buy tracking / it was too expensive so I sent it honestly to them and I am sure they got it. Hope this helps :)
Answer: Yes I do. Only because I saved the shipping bag otherwise any contact with them is the other website and virtually impossible I'm not home but as soon as I can retrieve the bag I will respond

