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IziDresses has a rating of 1.9 stars from 531 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IziDresses most frequently mention customer service, return policy and credit card. IziDresses ranks 242nd among Wedding Dresses sites.
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No one will wear such a shocking dress for wedding. It's so sad they didnot replied to the emails that had been sent these days and has sent a dress according to their choice.
I have ordered two chiffon and lace dresses for my daughter's wedding- Pictures on-line looks so good - What I received them yesterday I was shocked- They were that bad- I find much better qualities in Nordstrom stores at half of their prices and they are much better made - I received my order last week in a timely manner as they promised - But I could not help not to cry bc just before our wedding I had no dress to wear- I tell them I am returning them immediately- They insist I should send the pictures- I could not get into them (I ordered size 10 and recieved size 6) I had no time to spend with these people- Dresses were smelling terribly -I- First thought about trowing them into trash then my husband suggest donating to Salvation Army- Sending couple of emails I realized they would not give even 50% of my money- Then spending more money for returning them back was not worth- and their return policy of only paying me back 50% of after their approval ( that is questionable?)
Dresses smell was bc of toxic dye they use on the fabrics- They sew thre different kind of fabric at together that makes you feel like a mummy inside- Stiches are very poorly done -Lace was kind of harsh and very low quality too- Tulle is the lowes guality you can imagine- Sleeves were also too narrow- Bottom line never do business with on-line Chinese companies- I donate my dresses next day to the Salvation Army store-
The quality was terrible, it looked nothing like the picture and the return policy is a scam. YOU cannot get any money back. Do not buy here!
I received my 'dress' from Izidress today. I am shocked at the terrible workmanship. My 2 year old granddaughter could do a better job. I paid extra to have it tailored to my measurements and it is so small I wouldn't attempt to try it on. There is little resemblance to the picture on their website. The colour is wrong and so are all the details that I liked when I ordered it. I wish I had listened to everyone else on SiteJabber. I have never written a review before but I want everyone to know how bad Izidress is. What really has upset me is that I found out today I could have purchased the REAL thing for very little extra. I will never buy from this website again.
I bought a dress from Izidress.com. The workmanship was absolute garbage.
Refer to attached photo. On the right is the dress shown on Izidressbuy.com website. In that photo, the openings on the back are nicely shaped and regular. For the dress I received shown on the left, what you see - irregular triangles - is what you get. Obviously that was done by a nineth-rate apprentice seamster.
My repeated demand for a return was met with an offer of $5 discount. Whoever runs this operation are real clowns. If you want to entrust your money to them, think twice.
The worst customer service I have ever dealt with. When they say you can return the dress you cannot they will not give you an address to return. I wear a size 8 dress, it came in about a size 6. The other one was not size 8 according to the measurements. I would never recommend anyone to buy from this company.
Please do your research on this company before you purchase... This is not a good company a complete rip off. DON'T DO IT PLEASE DO NOT BUY FROM THIS COMPANY
I ordered two dresses izidresses from fabvoguedress. They do not fit although i send my measurments usa size IDE*******-E*******, no size in them and they are too small and one has ticket on and one doesnt I cant return them unless i get picture taken with someone measuring me. I dont know where to turn but I have heard so many scam reviews that I hope u can help me *******@hotmail.com
THE DRESS I RECEIVED IS NOTHING LIKE THE PICTURE! TOTALLY DIFFERENT!
I AM VERY UPSET WITH THIS COMPANY. I AM WAITING FOR A FULL REFUND!
EVERYTHING ON THE DRESS IS TOTALLY DIFFERENT THEN PICTURE SHOWED.
(NO SCALLOPS, NO SHINE/SHIMMER, NO SLEEVES, DOESN'T LOOK AT ALL LIKE THEY ADVERTISED) DRESS CAME IN MAIL FROM "CHINA". I WILL REPOST WHEN/IF I RECEIVE MY REFUND.
If you get stuck with an IZi dress it is impossible to get a return address. But I was successful in getting my money back from VISA. I called to dispute the charge and explained the situation to the CSR. She was very nice. She called the phone number for Izi and talked with the person who answered. She and I both begged for an address but she said the address is private. Since we could not get an address she closed the dispute and refunded my money in full. Ah Success! Will send it to GoodWill. Donna
I ordered a dress from IziDress & unfortunately, the dress fell quite short from the online picture. The dress I received was a cheap knock-off of the original. The hem hung out of the bottom, there were threads everywhere, the general fit was off & the material was very low grade. I am not a snob & have worn dresses to events from H&M that cost $60 but please know that you will not get a quality designer dress from this website. The return policy is only 50% of what you paid so be aware of that. The positive is that the dress arrived earlier than expected (China, Cincinnati, OH, USA to AB, Canada) and it did not smell like some of the other reviews mentioned. I would not order another dress from this site.
I was skeptical about ordering online, now I want to cry. I measured three times before ordering the size to fit my measurements, obvisiously the size chart was off because my dress is way too small. The armholes might be big enough for a ten year old. The dress was delivered inside out stuffed into a shoebox, not even attempted to be folded. The return policy of this company is a joke because they want you to pay a 50% restocking fee plus paying to mail it back to China. Then if they consider what is wrong their mistake you might get your money back but Good Luck.
These folks need to be shut down! I sent them my measurements, received the dress, and it was a DISASTER! First of all, it was NOT tea length (as described), but floor length. But worse than that were the armholes which were SO SMALL that my 6 year old granddaughter couldn't get HER little arms in them! The construction is shoddy with poor (raggedy) seams and threads hanging everywhere. I have tried for three days to deal with these people (via e-mail of course - the people on the live chat conveniently don't deal with you AFTER the sale - imagine that!). Anyway, it is obvious that they will not refund my money and I will not pay to send it back to China. SO. Hard lesson learned, and I'm out $135 dollars which is an expensive lesson. I will report them to the BBB.
Read the return policy first! I've sent them several e-mails to return my dress. They told me I own it, The quality is poor, wrong color and the dress size was way off. The company should be reported,
Don't believe a word - the reviews are a set up. I tried to submit the following with a "1" review and the site used "captcha" as an excuse to deny the upload a dozen times. DO NOT MAKE A PURCHASE FROM THIS COMPANY - the return/exchange policy is a fraud:
The dress "fit" measurements described - and was delivered not one day sooner than expected... but the v-neck resides around the throat (no where near cleavage), the "tea length" will hit the ground on anyone under 6', the sleeve circumference of 10" in no way accommodates the normal size 12 US woman and there was no description wherein I would have expected as thick lining to burden this chiffon dress. Beyond that, the return policy is non-existent and the customer service on the chat line had one stock answer: Go to a tailor and spend more money. Anyone know a tailor who can ADD material to a sleeve? It's only use is trash - what a waste of money. I begin to doubt the reviews... which are oddly frequent for one dress. Scam? You betcha!
If they had a -5 for a review that is what they deserve. After many e mails and disputing the charges on my credit card that half wit company sent me the return address.
Here it is for anyone in the same mess as I am!
Zhu Men
Room #601
Xinhua Hua Technology Park
298 MA Yun Rd.
Hi-tech District, Suzhou, China *******
DON'T BUY FROM THIS COMPANY! Dress was awful. You get no where if you call them and the emails are so obvious they don't care and are not going to take the dress back or give you a refund NO MATTER WHAT YOU SAY OR PICTURES SENT. Won't give refund even if dress is defective. They tell you to resell it. Like someone would want to pay for that poor quality dress. PLEASE DON'T BUY FROM THIS COMPANY. You'll just be giving them your hard earned money for nothing! It's like they have young girls just learning to sew make the dresses.
I got my dress and hated it. I knew after reading the reviews I would never see a refund. They don't give refunds. They don't have any idea about customer service. They get your money and that's all they care about. Not whether or not you are happy or the product meets your needs. Online purchases is about trust and being able to be respected as a purchaser. Do Not buy anything from this company. Horrible to deal with not available when needed to be
If you don't like the product upon receiving it, to bad your loss. No return at all. They suck.
I ordered my Wedding dess off Izidress.com, thinking it was a bargain, little did I know they make rip off designer dresses. When I received my wedding dress it looked nothing like the dress advertised, the beading was completely different, there was threads hanging off it an beads hanging, there were even purple drip marks on the back of it, the mesurments were off, too big around the bust an too small around hips! I took pictures straight away and sent it back to the address that was on the invoice, an expressed shipped it, and now they are saying they havent received it, I got a tracking order number, and it has been delivered! And now they saying I sent it to the wrong address. Its been well over a month and I've threatened to sue and I've followed their so called return policy, and still they are giving all sorts of excuses, and still no refund of $242.27AUD what can I do to ge my money back, im not going to give up.
Although I have not ordered from izidress, through reading comments on their website, I noticed some strange things. Some comments under certain dresses refer to a dress under a different name. Also, some comments thank "fabprettydresses" or "prom girl", two other cheap dress sites, so I assume they are all working for the same company. I found three review in a row of people with the name "Magda". Something doesn't seem right here...
Answer: I WOULD NEVER ORDER FROM THEM. TRUST ME. I GOT STUCK WITH A DRESS I COULD NOT WEAR AND COULD NOT RETURN. ORDER FROM A LOCAL STORE INSTEAD.
Answer: Sadly, it's just a home address in China. That's what they will give you. I was only able to get the address after I submitted a claim to my credit card to reverse the charges. I created a claim with photos and my order and the super rude emails that they were sending to me. Your best option is to have your credit card company retract payment from them. I shipped my bad garment to the China address just so I could feel I did my part, but they never responded that they received it. I did NOT buy tracking / it was too expensive so I sent it honestly to them and I am sure they got it. Hope this helps :)
Answer: Yes I do. Only because I saved the shipping bag otherwise any contact with them is the other website and virtually impossible I'm not home but as soon as I can retrieve the bag I will respond

