iYogiReviews 293

I mistakenly called them because I thought I was calling DELL they told me they work with DELL and I had to pay there service fee even though I had a service agreement from DELL. They said since this is a software issue that Dell would not support this repair. I paid the amount they fixed the issue of which I had the same problem 3 months latter. I IMed with DELL the second time and they told me it was an Hardware issue and they replaced it. Almost a year to the date I started getting phone calls about renewing I told them not interested and to remove me from there List almost 2 years latter I still get phone calls form me to renew. Don't bother with them

Billing system, I was charge twice. They told to me to let it pend for a couple of days and I should receive my money. Its fishy, also software is not included and they do not reinforce that enough in the beginning. To me I was thinking this company provided a service of: providing you with, free software online, making your PC run better, smoother, and faster. Which they did so after paying them for the over priced software. Never the less I was charged. Today $169.99 Twice(pending), a $29.99 fee, a $162.99 upgrading to windows 8, and lastly a pricey antivirus software also $139.99. Before actually thinking of purchasing from these guys make sure to have some dough. I liked the knowledgable technician, and the sale person. Over all the experience was in my record a solid 8 out 10. The pricing on software is the real downside to this. Expensive and not enough emphasis in the beginning. Contrary to popular belief, It makes customer feel like the company is fishy, liars, and not very transparent. I hope they improve way to stress this to the customer before hand.

Their services were decent, until I decided not to renew. They kept calling me to try to renew and I told them on several occasions I did not wish to renew. After the renewal period was up, they called me a month later to tell me that they could not charge my credit card because it was rejected. At that point, I was so upset that they even tried to charge my card when I did not want to renew that I just couldn't take it anymore. I told them I never authorized a renewal or for them to charge my card. They told me I still owed them money because their software was installed on my computer and still "protecting" it. Their software does not come with antivirus or anything to "protect" my computer. If it did, I would not have had to purchase antivirus software which caught so many things.

The software they speak of is similar to LogmeIn. In order for them to troubleshoot your computer they have to have access to it. That was the only way the software was used. When I did not renew with them they tried to extort me by telling me the software was still installed. This made no sense. I quickly uninstalled the software just like you would any other program.

They are a crooked company, very aggressive in sales and always try to get you to purchase software that you can get cheaper at Frys or through Amazon.

My recommendation for those currently using iYogi is that if you do not wish to renew, quickly cancel your credit card or make sure that your credit card company denies all charges iYogi attempts to make. Even if you don't want to renew, they will still charge your card and try to convince you to keep their services.

They should be investigated for fraud.

I have had the iYogi service for several years and have found it so frustrating. Everytime I call or use their support dock it is hours on the phone. I was having a problem getting it to boot up. They convinced me to upgrade the operating system from Vista to Windows 7 which I did. It didnt really help. A month after installing Win 7 i called for help again. TWO hours into the conversation they were still pressuring me to upgrade to windows 8. They got a supervisor on the phone and they wouldn't just fix the issue. I just kept saying please fix the problem. I finally caved and purchased 8. Two nights ago i called to have them install it. 5 hours on the phone. It is still not fully installed. Then they told me that the anti-virus program wasn't compatible so i had to purchse that. Then they pressured me into purchasing hard drive protection. At 11pm I couldnt take it anymore so we set up an appointment for tonight to finish it. I left work early to be here and they never called. I tried calling them to get another technician and i was on hold for 30minutes and no one picked up so i finally hung up. So i will need to call again tomorrow to try to connect. They NEVER keep appointments except when they are selling you something... like renewing your service contract... they are all over that! I cant wait until they are out of my life!

Stay away from iYogi. At best they are clueless; at worst, they are crooks.

I called them because of a compatibility issue between a brand new Windows 8 PC and a 3 year old Epson printer. I thought I was on Epson's driver download site but somehow got intercepted by a live tech support person at iYogi. She took control of my computer and immediately commented on how slow it was running. "Don't worry though," she said. "I'll clean up your computer and get it running properly as soon as I fix your printer problem." 20 minutes later, no progress on the printer problem, but my PC was running even slower and scary pop-ups were appearing on the screen saying things like, "Your computer is about to crash."

"See this box?" She moved the cursor to one of the pop-ups. "Your computer has some serious viruses, but I can fix it. Why don't you sit back and have a cup of coffee while I work?"

"Who''s paying for this?" I wanted to know. It was like pulling teeth to get a straight answer, but finally she said that while a lot of the work was free, it would take $150 to fully sanitize my computer.

Being convinced that iYogi had deliberately caused the problems they were now offering to fix, I pulled the plug on the Live Tech Support. Then I went to work: turned back on the firewall that had been turned off; removed 4 spyware programs that had mysteriously appeared; went to the real Epson site and downloaded the right driver; installed it - and everything works. But I am still worried about identity theft etc. I mean, God knows what they sucked out of my computer while they had access.

Oh yes... my computer miraculously recovered its speed... after I detached iYogi's drogue chute;-)

I had a problem with one of my laptops not being able to print. I was referred by Epson to the iyogi website. I was badgered to pay for a years subscription but managed to get by with a two-time tuneup. After the repair was made the problem still existed so I called again. The second time I was nagged again for a years subscription. I was able to get the problem solved but they charged me again for a second visit even though it was still the initial problem. My repair would have been less expensive through another website. Don't waste your money at iyogi.

I was steered to this horrible company through Belkin and I regret the entire experience. It took 1 hour and 20 minutes on the phone just to set up the "appointment" with their "experienced technician". That should have been my first clue. The tech was late arriving, did not understand what was the problem with my laptop (it would not boot). He ended up erasing all my files and left me with a computer that was worthless. After another hour on the phone, I got my money back. Also know that it is not a fee for service, but a "subscription" that automatically renews, which was never explained to me. STAY AWAY!

My Mac was running slow and was rather sluggish; also it took exactly 30 seconds to shut down when I attempted to put it to sleep. I called iyogi for help. I thought the price of their service was steep, but agreed to buy a two year tech support plan. They also took control of my computer so as to be able to fix whatever the problem was. After working on it a while they told me they thought it was fixed and turned control back to me. The problems seem to be fixed. It is much faster and the sleep problem is no longer an issue. So far I am very pleased with their service.

My wireless was unsecured, and I tried to make it secure, but I couldn't figure out how to reconfigure it. I could not access the internet at that point, so I called my niece to get the phone number for Linksys. She gave me a phone number which ended up being iYogi. When they answered the phone, I asked if it was Linksys and "yes" was the response. I was then connected to a technician who started working on my problem. After she had worked on it for a while, she said she had to ask her supervisor about it, and then I was told that I had to pay $199 to correct the problem. Of course they emphasized that it included a year of technical support for the computer, an iphone and an ipad. I said I don't have the two later, and I asked if it would be cheaper to just get a new router and fix it that way. They then negated that. I initially paid the fee, thinking that I was dealing with Linksys, and then I asked if there was a cheaper plan. They said I could pay $169 for just the computer. At the end of the session, the technician finally said that iYogi is an independent contractor, not affiliated with Linksys, to which I replied that I had thought I had called Linksys. After the call, I googled iYogi, and it did market itself with the Linksys name on the things that came up. I then called iYogi back and said that I wanted a refund because I was misled, in what really amounts to a bait and switch, and the customer service rep. Said that I would then be charged $59.99 for a one time session. That had never been given as an option before, and I insisted that I get a refund because they misrepresented themselves. I was told that the refund would be processed immediately, but I wonder after reading the reviews on this. I now wonder if I was also foolish for allowing them remote access to my computer. I will certainly be wary next time I need assistance. The one good thing about iYogi was that the technicians were very polite.

I am surprised to see complaints against iYogi. I seriously doubt if any of those are genuine complaints.

Initially, I also posted a complaint against iYogi on one of the bulletin board and within hrs I received a telephone call from iYogi's Customer Service Department.

The iYogi Customer Service representative told me that he had thoroughly researched the entire matter.

He then confirmed with me that I had no complaints against his company regarding the amount of money that his company had charged to us because iYogi had not charged us any money and that I had no complaints against his company regarding the quality of the services that his company had provided to us because iYogi had not provided us with any services.

The iYogi Customer Service representative then asked me if there were anything at all that his company could do for me. So I told him that my mother's computer keyboard was malfunctioning.

Then, the iYogi Customer Service representative told me that he would try to fix my mother's computer problem free of charge the very next day.

As arranged, the next day the iYogi Customer Service representative called me back, completely fixed my mother's computer, and did not charge us any money at all for this repair.

As a result, I retracted the complaint against iYogi that I had previously posted. Moreover, I now strongly endorse this company and recommend it to all consumers.

As indicated above, my previous complaint never involved the quality of iYogi's services or the money it charges for those services. My mother had simply called this company and iYogi had then simply informed her of the services it provides and the cost of such services. My mother was then free to decline these services, which she did, and iYogi never charged her anything at all. All of that is clearly stated in my previous complaint.

However, as soon as iYogi's Customer Service Department heard that I had made a complaint, a representative from that Department immediately investigated my complaint and then contacted me to see what he could do for me. Then, when I told the Customer Service representative that my mother's computer was malfunctioning, he fixed her computer free of charge.

I don't think anyone could ask for more than that! So you can see why I now recommend iYogi.

I want to recommend the tech named Preeti, who helped my 72 year old father when he called to fix a problem that had cropped up when he was using my desktop. Accidently he deleted the picture folder where i had saved all my pictures. That was a lot of data aprox 10GB of pics which i was saving for past 10 years. She fixed the problem and recovered the folder. Me and my father are impressed. I already have a subscription and will recommend iyogi services to my friends as well.

Let's face it, online service is a crapshoot and I have been scammed before. You can only hope you'll get a solution in a timely, cost effective manner.

I've spent days and many hours trying to solve my problems alone. And I now live in a rural area where good computer techs are not easy to find. So when my computer crashed again I thought it would take days to resolve it myself.

Now friends, I've been working with PC's for media production in my studio business since 1995. So it's not like I don't know anything about computers. And I know the value of finding a good tech, driving my computer in for service, and waiting a couple of days for an answer. I ALWAYS treat technicians with great respect.

My experience with iyogi came when my AVAST update
Crashed my computer. My call for support was instantly referred to them.

Here's the bad news. Iyogi should do a better job of explaining how and why you are referred to a third party provider. BUT - after dealing with primary providers for Toshiba, HP and others, I can tell you that iyogi was superior in their customer service training, manner and approach.

They correctly diagnosed the problem and fixed it within 2 hours. It would have taken me that long to drive the computer into the shop and return home. Plus it would have cost a tech charge to do exactly the same thing. And I would have spent 2 more hours going to and coming from the repair shop on another day.

Maybe my problem was tailor made for them (registry errors, corrupted software) and maybe they can't identify and fix everything. OK fine.
But they did what they did for me in a timely and professional manner. Pretty good for remote service.

Here's another tip. The people I dealt with were kind, patient and capable. I was more than a little unhappy that I was having this problem. But it's never a good idea to spread that anger or talk down to people who are trying to help you. So we worked on it together. I remembered tech. Names and we talked it through to solve the problem one on one.

Yes they have Indian accents and I have an American accent so I had to ask the tech to repeat himself sometimes for my American ears. But he got it done. And I was grateful to have a person to work with directly.

My computer works now. It's faster. And I made the price of my annual fee back on one job.

Finally - my tech called me back to make sure the work was done correctly. We personally wished each other well. And that's how personal service should be.

My McAfee failed to protect me against something called Vista Anti-Virus 2012 and when I called for free tech support iYogi took the call.

Although they are based in India the tech was extremely knowledgeable, spoke coherent English, and was very friendly to which I was to find out why later.

After transferring control of my computer to him it took about an hour to get it out of my computer. During the time he was running removal tools he showed me that my computer had a boat load of other problems which I thought he was going to fix then for free -Wrong

Then he hit with the sales pitch that my computer needed a good cleaning which iYogi could do with a 1 year program for $149 or 2 year for $249 which were higher than prices I had seen in PC World from this same company, but much lower than I had been quoted from other places.

I told him it just wasn't within my budget because of the Holidays but I may consider it later and agreed to a phone call in mid Jan annd d to sharpen his pencil.

Then he started with the Typical Salesman Hard Sell Urgency approach and couldn't guarantee price after Christmas but would talk to his boss just for me.

To make a long story short I will probably use them to clean my computer based on my previous experience with them and the lower cost, that is if he sharpens up his pencil cause I spent a lifetime in sales and understand who you can $#*!er and Deal with.