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iYogi

3.1

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iYogi Reviews Summary

iYogi has a rating of 3.1 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iYogi most frequently mention computer problems, technical support and many times. iYogi ranks 4th among Computer Repair sites.

service
47
value
44
shipping
25
returns
26
quality
42

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Missouri
1 review
1 helpful vote
Follow Joan N.
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Since I signed up with iYogi: my computer is running great. Help is just a click away and that makes my life a lot less complicated. The agents are so patient and helpful when I have a problem.

Date of experience: October 11, 2014
Australia
1 review
14 helpful votes
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IYogi posed as Belkin
October 7, 2014

IYogi posed as Belkin. Cost me $199 for 'premium' service. Wiped important apps from my computer, I lost essays and PowerPoint presentations and they slowed down my PC. Operator Aparajita Kant gave me a phony toll free unlimited help line number which turned out to be a loan company. IYogi invalidated my HP warranty. Minus 1000 stars.

Date of experience: October 6, 2014
Chitralekha S. — iYogi Rep
over a year old

Dear Anonymous,

IYogi is an independent technical service provider and is not affiliated to Belkin or any 3rd party (unless specified). This is clearly mentioned at all our customer touch-points and web properties. We follow strict quality measures to ensure that all the customers who connect with us are aware that they have reached iYogi.
We take all feedback seriously as it helps in our endeavor to continually improve the level of our service. We request you to share some specifics such as date & time of the call along with contact details at iYogicare[at]iyogi[dot]com and we would investigate it immediately.

Regards,
Active Response Team
IYogi

New York
1 review
0 helpful votes
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I've always been completely satisfied with the technical help from iYogi. Everyone is very courteous and knowledgeable.

Date of experience: October 6, 2014
California
1 review
7 helpful votes
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LIke many others, I thought I was talking to HP luckily figured it out. My bank gave me back my money. Sold me an extended warranty. According to the REAL HP, there was no record of me buying a warranty. If I had been duped and let them touch my computer, it would have invalidated my warranty. You guys SUCK posing as HP! See other reviews where they pose as Apple, etc. F. U. IYogi.

Date of experience: October 1, 2014
Chitralekha S. — iYogi Rep
over a year old

Dear Joe,

IYogi is an independent technical service provider and is not affiliated to HP or any 3rd party brand (unless specified). This is clearly stated at all our customer touchpoints and web properties. We follow strict quality measures to ensure that all the customers who connect with us are aware that they have reached iYogi.

We take all feedback seriously as it helps in our endeavor to continually improve the level of our service. If you are sure that you reached iYogi, we request you to share some specifics, such as date & time of the call along with contact details at iYogicare[at]iyogi[dot]com and we would investigate it immediately.

Regards,
Active Response Team
IYogi

Illinois
1 review
13 helpful votes
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If they received more stars, it is because they had friends write review. They don't deserve 1star. Had to cancel credit card

Date of experience: September 30, 2014
Pennsylvania
1 review
6 helpful votes
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My assistant Needed help with Dell printer shutting off everytime I hit print. She went on line to Dell and somehow got iyogi as the tech help phone number. They ran some bogus scan said there were 64 registry errors causing the problem and it would cost $290 to fix. Luckily I saw the program had her hang up, and I deleted the programs they installed. I had too run 2 security programs to find all the crap they installed. I will be complaining to Dell.

Date of experience: September 29, 2014
Illinois
2 reviews
9 helpful votes
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TERRIBLE
September 5, 2014

TERRIBLE - took 4 hours and several demands to sell me overpriced retail software with no resolution. I had to fix the problem myself. English is not their primary language and very difficult to understand

Date of experience: September 5, 2014
New York
1 review
3 helpful votes
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ALL THEY ARE AFTER IS MORE MONEY FROM YOU, EVERY 3 MONTHS THEY TRY TO GET MONEY OUT YOU! STAY AWAY FROM IYOGI

Date of experience: September 2, 2014
GB
1 review
6 helpful votes
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Don't go anywhere near these cowboys... They don't know what they are doing, will try to get you to pay for services you do not require, then will continue to charge you annual subscription against your express wishes. BEWARE!

Date of experience: August 19, 2014
Chitralekha S. — iYogi Rep
over a year old

Dear Simon,

IYogi is a leading technical service provider and has been in the industry for over 7 years. We are accredited to BBB with an A+ rating. We take all feedback seriously as it helps in our endeavor to continually improve our services. If you are trying to report an incident, we request you to share your account/contact details at iYogicare[at]iyogi[dot]com. We would investigate it and take appropriate action as per the findings.

Regards,
Active Response Team
IYogi

Illinois
1 review
10 helpful votes
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I had problems with my computer's anti virus from Total Defense. Total Defense referred me to iYogi where I was told I needed a one year service contract to fix my computer. I paid $169.99 for the one year and iYogi destroyed my computer. They locked me out of it & shut down my computer. I tossed the computer out & have been without one for over a year. This June iYogi automatically renewed my service of $169.99, without my authorization. I contacted them for a refund & was given a confirmation number & said 7-10 days the money would be back in my bank acct. No refund yet. Stay away from this company & believe all of the negative feedback from this site.

Date of experience: August 1, 2014
Chitralekha S. — iYogi Rep
over a year old

Dear Suzette,

We are sorry for the inconvenience due to the auto renewal charge. We request you to share your account details at iYogicare[at]iyogi[dot]com so that we may get the refund status checked and reach you at the earliest.

Regards,
Active Response Team
IYogi

Rhode Island
1 review
6 helpful votes
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After two full hours, I finally was able to get everything straightened out. I wanted a one year contract, but got an incoherent reply telling me that was not possible. Had to speak to three different people. I speak only one language, but I am not in customer service. People were difficult to understand. I now find that a friend had a similar experience. Would love to get out of contract.

Date of experience: July 21, 2014
California
1 review
7 helpful votes
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Rude and clearly a scam. Paying them for their service was a huge mistake and now I am concerned about what they may have done to my computer. Their technician interrupted me repeatedly and talked down to me in a demeaning way. Cant believe they can still have a business if they treat people like this.

Date of experience: July 17, 2014
India
1 review
2 helpful votes
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IYogi is like a friend in deed. Whenever I felt the need to get my laptop fixed, iYogi has always been there for me. It is about today morning only, when my laptop started facing booting issues. Initially, I tried to fix the issue by myself, but was unable to. Thereafter, I thought of approaching iYogi. I called up iYogi on its toll-free number and a technician quickly responded to my call. I explained everything to him. Thereafter, the technician quickly diagnosed the issue happening in my laptop, and guided me through the solution. It was like magic. I fixed my laptop. The tech guy was really amazing. Now, my laptop is working fine. Thanks buddy for your quick support.

Date of experience: July 17, 2014
California
1 review
5 helpful votes
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I just completed a long session with "Kewin" of your company and wanted to take the survey on his service.
I did not receive the survey, therefore I'm writing this review.
I was very pleased with his service and communication skills. Although I'm not
Finished installing all the software, I just wanted to show my appreciation for his
Professional service.
He was a pleasure to work with.

Date of experience: July 9, 2014
Ohio
1 review
5 helpful votes
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I had them work on my comp/they destroyed it/loaded a bunch of pop ups that I coulgnt make go away. Had to wipe my hard drive and start over. Cost me a lot of money what a racket/Ive used them in the past and they where good. But know there just hackers, dont even think about using them.

Date of experience: July 8, 2014
California
1 review
4 helpful votes
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I have had good and bad experience with Iyogi, I call up they fix my problem in one or two hours, I give a good review and a week later I have more problems. There techs are very friendly and even plesant to talk to, but at the end of the day I'm back with more problems. They contunally want to sell you more software. I finally had to cancel after a few hundred $$$$$.

Date of experience: June 27, 2014
GB
4 reviews
11 helpful votes
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When I first started with them about 4 years ago, I thought they were the "cat's meow"; but the longer I stayed the more of their true colors came out. Basically, all that I observed them do was go to www.filehippo.com and use programs off of that website like ccleaner and Defraggler while they deleted all my past history and all cookies. Then, one had the audacity to bad mouth my anti-virus (Avast) and told me it was trash. I did a Google search later and found that they were owned by IYOGI, but he wanted to sell me the upgraded version at a charge instead of using the free program. Soon they began with the phone calls trying to do unnecessary scans and tell me that I probably had been hacked and that you need their top of the line security program for just an extra $XXX for all your computers. Soon, the service fell off when it became apparent that I was not going to buy any of their upgrades. They began using my new McAfee, my MalWare Bytes (which they used too) and simply deleting all my history and cookies... all of which I could do for myself, but they always ended the conversation by attempting high pressure tactics to sell you an upgrade and I already had one of their better programs that they offered. It really got to the point when I did have a problem, I would not call them because I did not feel like getting hassled... I would take my computer to a local shop and for $20 they would look at it and determine what was wrong and if it was just in need of a file cleaning and "tune up" the $20 covered it... hard ware and installation was extra and any additional required software or extra memory ram gigs were extra. So, from then on, when I saw their phone numbers on my caller ID I simply ignored them. Then, they started leaving messages that I possibly have been hacked and I needed to call them immediately. I ran my own antivirus full scan and Malware Bytes full scan and it found nothing. They distort everything, they are aggressive on sales tactics, they are rude if you don't buy anything from them. To the plus side each and every time that I spoke to a female tech, they were not rude and normally quiet helpful; so, might I suggest if you have IYOGI ask to speak to a female tech. Lastly, when it was 3 months before my contract expiration date, they start bombarding you with at least 2 phone calls per day per land line and per cell phone.

Date of experience: March 17, 2014
California
2 reviews
4 helpful votes
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Last Oct
March 5, 2014

Last Oct. I paid for one year of tech service. In Nov. I was billed a second time for the same service. After several calls and they finally admitted the error. After no refund for the second billing, I disputed the charge on my AMX card. After no response from iYogi they reversed the charge.
Today iYogi called me for a check up on my computer. Then he told me that my service had been canceled because of a charge back that I requested. So I paid for one year and got one month of service.
I am to tired of fighting with them to try to reinstate the service.
Do not do business with these crooks.

Date of experience: March 5, 2014
Florida
1 review
4 helpful votes
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Wasted money
February 24, 2014

Wasted money. Takes forever (IF then) to understand and find the problem. They do lie about things you need to buy and on tighter questioning it becomes clear. Don't fall for this company's claims. They may have started out as a legitimate and efficient company, but something changed and they have caused me more problems than I had to begin with. I want to delete their programs (including the MCAfee virus program they sold me) but I'm AFRAID there may be some code in there that will create a huge problem. I am already getting blackouts and just today had a fatal error, but I just restarted it and it is now okay. Then I ran my Cleaner that came on my computer and hopefully that will keep me going for now.

Date of experience: February 24, 2014
Indiana
1 review
4 helpful votes
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They r a bunch of crooks
February 11, 2014

They r a bunch of crooks. They come off as being very knowledgeable but once they make it into your system it will never be the same. They charge you and try to sell you more and more. Every time they take remote control with your computer it ruines something else. It never works the same again, what starts as a small problem ends in ruining your computer...

Date of experience: February 10, 2014