IRS.govReviews 287

I call IRS like 5times. So this last time I get some info. But the lady started getting rude. I hope the big boss heard our conversation n fire her butt for being rude n hanging up on me. Karma will get her...

IRS states that if AGI is less than $72,000, you can use free file. However, they calculate AGI to be 100% of Social Security. And as anyone knows who has ever filled out a 1040, Social Security (for AGI purposes) is 50-85%. So IRS needs to develop a definition for AGI and use it throughout their correspondence with their CUSTOMERS. And quit lying to us.

I don't know who's running a certain department over there but they try to talk to you like you're a bot but they got the wrong one because I'm going for it. They screw up on their end and when you try to call in to see what's going on, they tell you not to call them, cut you off when you're talking, and then hang up on you. The mfs behind the phone doing that $#*! needs to be fired because I promise you I have no problem cursing all of them tf out.

It's 7am on the dot and it says "Do to heavy call volume were unable to accept calls at this time try your call again later." Then the phone hangs up. The website is no help at all. Why can't you check the status about your 1st and 2and stimulus payment without making an account and all the other foolery.? SMH..

It`s so sad that we all need to interact with the IRS. Their website is terrible, information there is old and not accurate. Also, it is impossible to talk to someone over there over the phone. I have been waiting for a refund for more than a year now, and I just cant contact them. And now they want me to file my 2020 taxes? Like really? I dont understand why I pay taxes to the gov. When they cant even talk to me. I understand the pandemic etc, but come on, more than a year? Really? For this big and rich country, the US, these things should be fast and transparent.

IRS Customer Service Rep # *******835 made me cry after the phone call. 1.0.0.2. 8. 7. 7. 8. 3. 5. I just wanted to change my address as she was so rude and then hung up the phone after she was giving me a hard time. She told me to mail in a form or call back but she was not going to help me even though she could. I was so confused. I was on hold for so long... If for some reason she reads this, Why are you like this? You ruined my day. I'm just so frustrated and sad and I need to call back in to update my address but I'm scared to get that same treatment again.

I cannot believe our government has such a $#*!ty system in place. These people are $#*!ing scammers & an absolute joke. I wait on the phone for hours & don't receive any help whatsoever. Taxes are already bull$#*! but these mother$#*!ers make it a nightmare, $#*! the IRS & their shady practices smh

Ms. Duran needs to be fired! Im so sick of getting her smart abswers with her smart mouth! Sge cuts you off before you can even get the questions out! I was on hold 3 hours TO BE HUNG UP ON! I COULDNT ASK HER ANYTHING SHE KEPT CUTTING ME OFF! THE IRS DOESNT CARE ABOUT NOTHING OR NOBODY! WE ARE JUST ANOTHER CALL TO THEM! IRS DO SOMETHING WITH THAT SMART MOUTH LADY! IF SHE DONT NO ANYTHING ABOUT CUSTOMER SERVICE! I DO HIRE ME ILL TAKE HER JOB!

Yall are no help very mean to people and always holding people money I hate you all a big waste of time

If you ever manage to get through to a live representative on the phone, you'll more than likely have waited an hour just for them to not take a look at your refund status and tell you it takes 3 weeks to process. Their website is issuing no updates and the mobile app is no better. I guess we all just have to blindly wait for our refunds with no idea on when to expect them. I've attached a step by step on talking to a live representative for the rest of you who may want to try. My advice is not to waste your time until it's been 3 weeks since your return has been accepted.

I have sat and waited every year on my refund have never had a problem with my taxes and never will but I hear ppl every year claiming the child tax credit just like I do and they get theirs back way before mine but I have to sit and wait and wait and wait on it and exspeclially since I filed ASAP like it said but still have to sit here and wait on the irs every year to get money I don't want the stimulus give me my tax check that I filed and quit messing around with it hit the button already to send it

First of all it would have been nice to know my penalty for filing late when I paid originally instead of getting the notice months later just to be penalized for the extra months it took to send the penalty. Then the website gave me a notice I couldn't access the information for two weeks. Now after making a payment, it tells me I'll be charged a fee for each additional payment I make via credit or debit card? So I go to enter my bank info and it won't allow me to do it outside of business hours or on the weekend? Normal people work during the week. It's like they make everything backwards and as difficult as possible to collect more money. I think I'm just gonna quit my job and collect welfare.

If this organization was any slower, they'd be moving backwards. I filed my taxes in March 2020. These idiots sent me a notice in November stating I owed money. After reviewing my taxes with a CPA at a cost of $400.00, I resubmitted my proposal. These loafers took a 2 month holiday and just opened back up at the end of January 2021. They sent me a letter indicating they were looking into my proposal, but also told me if I owed any outstanding money that interest would accrue even those these worthless government employees were not working for several months. The IRS is the absolute most inefficient government organization in America. It is impossible to contact these clowns by phone.

This is by far the worst organization in America who robs people for their money and decides when they feel like its best for you to receive anything from THEIR corporation. Ive been waiting on a EIP since the ending of last year 2020 which millions of Americans have received their payments. The world needs to know how rigged and selfish American government is. The first EIP I received earlier in 2020 came directly to my account in the matter or days after the bill was signed. I didnt have to go looking for more information. Now, in 2021 as of February 1st I'm still waiting to either be notified or stimulated with the EIP2. The site has no information available to assist me irs.gov. I truly believe someone if not everyone employed through or for the IRS should be fired and give the true American people their jobs. Most of which has had their positions in the company for two or more decades needs immediate termination for unjustly amd poor treatment to the American people who have kept this organization afloat since is established date and time.

This doesn't even deserve a 1 star review. I contacted them and waited on the phone for nearly an hour. She pick up the phone and saying her name and ID number so fast that I can not even catch on to. I told her to slow down and she is just saying "WHAT DO YOU NEED" yelling at me. I called to see why I haven't received my stimulus check and she's like check online and then she says "ANYTHING ELSE" with an attitude. A day before that I called and someone else responded and he said I need to claim it. Its like as if they just want to give some random answers so they could just can move on and not to deal with you. At least the other person was a bit nice but she was extremely rude. I feel so sorry for her. Like get a life and if you don't want to deal with customers over the phone then quit your job. We are in middle of a damn pandemic and people losing their job and instead of helping this is how they respond to us as if were trying to get money from their parents assets or something. I have more to say but overall she should not be working there at all. I wish I had her name and ID number to expose her. You guys should do better and not hire a bunch of low life with an attitude to treat people however they want.

It was pretty painless. Put in your information and since I applied on a Friday, then I received a number in about 3 days.