IRS.gov

Back in 2001/2002, they stole my severance payout from a telecommincations company that i worked for (Bellcore/Telcordia Technologies/February). My severance was close to $11,000 - the amount that the irs said i owed them was the amount of my severance pay? Isn't that illegal? I know of others who were booted from the company too and they wanted to started businesses - i do not know if they were had too.

In the last 4 months or so I have been hung up on 6 times…. Couple times nothing was said it just hung up after being on hold for over an hour and the other times while I was talking with someone. There's a lot of rude people who work for the irs and I was told 4 different dates as when I would receive my return when the date would pass (I would wait 3 or 4 extra days) and call back then have someone else tell me a different date and that the person I spoke to prior was wrong and doesn't know what they are talking about…. That was said to me twice……so there are people working there just giving out dates basically get people to stop calling and wait for the date they were given only to be disappointed. Today the guy I spoke too wish I could have made out his name but he spoke really fast and was extremely rude and hung up on me after he told me what I wanted to hear. Absolutely ridiculous waiting on hold for that long and then to be disrespected……. Hire friendlier staff

Ive tried for over 30 minutes to get into the irs website to obtain some info and cannot waste my time to verify i am who i say i am. This id me is the most cumbersome use of government money ive ever seen.

I wish i could talk face to face with these rude $#*! inconsiderate $#*! people. The United States in general is trash as $#*!..

IRS has by far the most disrespectful people working for them. Now someone used my SS # and filed for me. I had to end up mailing my return back. Long story short... I called gave them info waited another 2 months NOTHING! Now today I got time Im home and decided o call them The 1st rep picked up and goes "my name is not necessary, but my ID # is so and so" she said so fast I didn't even get to write it down. She then says "is this for payment or for a return" I said return, she just clicked the phone back to the automatic system and put me on hold again, mind you I was already on hold for 1 hr 23 minutes... now another 1 answered the phone, but this time the phone on her end was going in and out so I made her aware and automatically she gets an attitude. I say "Ms please understand I've now been holding for 2 hours so I'm frustrated and now your phone is going in and out" I'm not 100% sure what she was saying but all you hear is attitude she then puts me on hold and about 2 minutes she hangs up. Again had I owed the IRS money y'all would of been on my back and in my account deducting. YOU GUYS OWE ME SO WHY ALL THE ATTITUDE AND WHATS THE DAMN DELAY. I have not received no letters in the mail or NOTHING stating the delay. Get some respectful people with proper communication and less attitude to work. I'm a taxpayer I need to know what's going on. I can promise you if I was a white person or had it been a white person on the other end of the line he/she would of gotten the ultimate top tier respect. This is just so sad and if I didn't have to call trust me I WOULD NOT

UPDATE: IM LITERALLY STILL ON HOLD

I have tried talking to a real person for almost 2 months. Can't even check the status of my refund through the *******1954 automated system because it won't let me put in my social security. The IRS as a whole just gotta do better cause this is sad as hell.

Tried to make an appointment to go in person but the line was always "too busy to take my call" so I went in person anyway and was told I would need an appointment. Two years have passed after covid 19 and they still apologize for this,
Justifying his inattention and poor work. Shame!

The IRS reps are mean, nasty, disrespectful, and inconsiderate when handling customers! They are always trying to make you seem like you are stupid, can't comprehend anything, or are less than human. They are trained to talk down to you! No matter how many times I tried to speak, this guy kept talking over me and not listening to anything. Finally, when I called him out on his TERRIBLE customer service, after being on hold for damn near 2 hours to talk to someone, he had the audacity to hang up on me! After I've spent 2 hours just waiting to speak to a rude $#*!, how dare you hang up a call on a person because you don't like what they said. Business is business and my business wasn't conducted and this jerk decided it was because he wanted to feel like he was in control. I don't know what it is about government employees but they ALL feel like they are ENTITLED to be controlling and disrespectful. The USPS employees are the same! If I could give the IRS a negative rating, I would give them a negative 1000!

After waiting for two hours an employee named "Daunce" with and employee number: *******455 was extremely rude. She refused to repeat what she was asking for and will not allow me to help my dad clarify her questions. I understand that these employees go through a lot, but if they are not willing to deal with the work load, please find a different profession and stop ruining other people's lives and work in your professionalism.

Using the IRS - ID.me system to access my account has proven to be a mission impossible for me. My smartphone could not take pictures of specified quality, or send them quick enough, or fit within the range of the bytes required by the system. All lines of IRS are busy asking me to call another day. The good old days when I called the IRS and got an answer in 10 minutes are long gone. The ID.me system tramples on any and all ideas of convenience of a taxpayer. I have spent hours trying to access my account in vain.
What misery! Is our country too poor to afford a sufficient number of clerks to answer inquiries so that it must steal hours of time from whoever tries to access its tax agency online? I would try to handle it all by mail.

Worst organization on the planet for even the slightest customer service. Just try to talk to an actual human being, go ahead. Let me know how that works for you!

Who are the tax masters that send out letters stating there were corrections made and x form/forms are not filled out correctly. When calling to get assistance on how to fill out or correct the form, all of a sudden no one from the IRS is capable of helping or my luck was that the people who answered my phone are just bodies to help with phone calls and are just trained to say make an appointment with you local IRS here's the phone number but I'm not sure or familiar with the prompts. When I worked as a representative of a company I was required to know what I was doing and know the systems so that my answer was never I DONT KNOW. The embarrassing part is that these people are government employees and that is who they represent. If they're so quick to say I DONT KNOW then transfer me why are the wait times so long?

What other service organization in this country can get away with treating customers so badly?

I have been trying to find the status of my Amended Return that was received almost 11 months ago (IRS Web tool tells me to call *******582) and after going through 3 minutes of entering information, telling me when they receive my amended return, they say "Thank you for calling IRS" and hang up.

The only other number to call is *******040 which eventually takes you to the same menu of information adding and again hangs up.

I have written my Congressman and hope something can be done about this. The lack of IRS accountablity is unexceptable.

None of the phone numbers is able to talk to a real person. After entering all of the information needed in the effort to talk, what I got is "we are experiencing extremely high call volumes, please call us back another day."

I am 48 years old so I have dealt with the IRS's negligence, laziness, and unprofessionalism for many years. You can never speak with a representative. The automated service is lengthy then it directs you to another automated service. It seems that there is an arrogance about this organization, where they feel that they do not need to offer even the most basic of services and professionalism. I receive better service at McDonald's! There is plenty of stress involved with taxes and dues that are owed yet no help from them whatsoever. The good thing is that whatever actions you give out are coming right back. This organization is truly An embarrassment. DO YOUR JOB!

I have been trying to get in touch with someone to see the status of our ERC. 10 tries and no answer! All on different days. Call volume too high over and over. This is what we pay for? No help at all. A private company would be out of business. Where can you call to talk with someone. ERC can not be done online. I would give them a minus 10 stars if I could.

They removed the option to sign in with an IRS username, then have the audacity to make legal threats for not making payments. ID.me will not verify me. They say "contact the IRS for 'alternative options' for verifying my identity". No such options exist. Only options to request tax transcripts by mail. I sent in my 2020 tax returns TWICE by mail. Neither were received by the IRS. How about opening the doors, for decent people to actually pay their taxes, instead of making this horrible, soul-crushing process even more burdensome? We literally just want to get your absurd, monotonous paperwork over with and enjoy our lives too, worthless pieces of trash.

My story is like everyone else, disregarded, waited 3 hours after being transferred to be hung up on. I get it we're all pretty much screwed. They set an a pile of money that people need and don't care one bit. But they've made a huge mistake it has not hit my account yet. I've called and let them know their mistake and was pretty much blown off. I'm supposed to Receive 5000-ish. This is what they have. First they had $45,630 the next week they added 10,000 more. Get your crap together and this better not hit my bank account.

First off, I completely understand that these people must deal with the backside of humanity constantly. I've worked in customer service all my life and I know firsthand what people are like, especially when their money is involved. I don't need to be treated like a long-lost buddy, particularly not by the IRS. All I want is to get things accomplished with a modicum of professionalism. Having said all that, I do ask to be treated like a human being with a brain. The agent I spoke to, whose name I will not mention, needs to have somebody shove a dirty sock in her mouth and hold it shut. She was arrogant, rude, hateful, and treated me like I had just gotten out of kindergarten. She interrupted me multiple times, talked over me, would not let me finish a sentence or ask any questions, and repeatedly asked me the same thing without ever giving me a chance to answer. Then when I finally confronted her about 20 minutes in she hung up on me. All I basically said was that I wasn't stupid. Rarely have I met anybody as objectionable as her, and trust me I've met quite a lot. The next agent I spoke to was somewhat better. Still interrupted, still talked over me, and was extremely defensive. I told her that I understood her job was difficult but I had a mind and was capable of understanding the situation. Her response was "You should've done this, we're short-staffed, we're busy, covid covid covid blah blah blah." Well guess what, everyone everywhere is short-staffed and busy. We're all in the same boat. That does NOT mean you get to treat people like the dirt on the bottom of your shoes. If it had been just this one incident I would have probably written it off, but everyone I've talked to from the IRS has been similar, just with varying degrees of rancor. Again, I understand that their job is very difficult and they do deal with people who are the exact same way they are, but I would suggest to them that they remember, we, the taxpayers, are the ones that pay their salary. They work for us, not the other way around. I sincerely hope they don't act this way in their personal life.

We all know the IRS can be frustrating to deal with sometimes. But on Monday when I called to see why over half of my refund was taking away, I was on hold for over 2 hours. When I finally do get to speak with the rep, just wow. I've been in customer service for 10 years & I've dealt with a-holes over the phone but usually I just brush it off but I couldn't believe how rude this guy was to me. His name is Allen & his reporting number is *******666. When he gets on the phone he asked me "have you received your first & second stimulus check?" I ask him "from 2020?" "Those were the only stimulus checks i got."

He then says "ma'am ma'am ma'am, I'm asking did you receive the first and second stimulus check yes or no." I didn't want to just say yes without really understanding the question because I did not receive any stimulus check since the original two checks were sent out so I was just clarifying the year. He continues to say "I'm not asking you for the year, I'm asking did you receive the first & second stimulus check yes or no." So finally I say "no." So he can answer my question on why over half of my refund was taken from me. "He says so you didn't receive any money, because we show that all three checks were sent out."

Once again, the only checks I received were the original two when the pandemic had just started & that was over a year ago. So I say, "sir I only said no because I don't want to say yes without clarifying that those checks were not recent." I let him know he was being rude and it wasn't okay because I had already been in the phone waiting 2 hours and not once since he picked up was I rude to him.

Instead of him apologizing or letting me know that was not his intentions. He says "how am i being rude, please tell me." And waits til I actually tell him. I said "because your on the phone getting loud saying "ma'am ma'am ma'am I'm asking a simple question yes or no when I'm answering how I know to answer." Which is the truth, it's been over a year. Your not gonna get me to say "yes" so you can continue to try n screw me out my money. No I want to explain or make sure it's clear I haven't received any new money. He laughs. And says how he's just trying to answer my question. Okay dude I'm telling you my answer. Move tf on about it. He then says he sees all the checks we're sent out to me & that's why money was taking from me.

So i let him know that wasn't the case and he says so the bank and etc has to track it. Long story short he puts me on a hold and says the tracking is about to be completed. I asked him how am I suppose to know that the tracking is complete. He gets smart again and starts to speak slowly being funny like I can't comprehend and says "as I said ma'am the bank has 120 days to process this."

This is not what I asked him though. I asked how would I know the process is being completed. Am i going to get a tracking number or email or? He just gives me the same response. Then to just say "oh actually it's been over a year so you have to fill out a form. It can't be tracked." Oh but i thought you knew and was doing your job so well? You know so much but didn't know after a year it couldn't be tracked. Freaking jerk.

Also, I'm in a crappy area at the time so It's lagging a little on my end. When I ask him for his name and number again he breaks up so when i repeat the number he gives me he says "i never said that. I said…" like just rude for no reason. Y'all playing with money and time and have the nerve to be rude and no compassion. And not one time did he say "thank you for contacting the IRS or have a good day." or even try to humble his jacked up attitude. You can even go back and listen to the recording. This happened on Monday, April 25,2022.

I hope the IRS does care enough to at least correct the people who represent them.