IRS.govReviews 287

Should be a 0. I dealt with a rude unprofessional black male on the phone that laughed at my inquiry instead of assisting me. He also asked alot of unnecessary and personal questions about 10 of them and still could not verify my account. The representative before asked me 3 to 4 questions and got into my account. What a total idiot!

I went through dozens of stupid phone menus only to not be able to reach a human whatsoever. Both their website and phone line are awfully designed, after going through phone menus for 20 minutes I was told they were too busy and I wasn't even put on hold instead I was just told to call another time. Tried to make an appointment at a center and again couldn't reach a human being, and again was told they were too busy to answer my call whatsoever.

If I could leave 0 stars, I would. It took me all day to be able to get in a phone cue for the IRS. I had one simple question regarding a payment I had made. After two hours of waiting the cue, my call was finally answered by an extremely rude woman who brusquely introduced herself as an IRS representative and then asked... in the same tone of voice "Wanna make a payment l?" I then answered and said I wanted to check on a payment that had been made. Almost before I had even finished my sentence. She hung up on me. This entitled jerk should realize who is paying her salary, as it does not droppeth from the sky like manna from Heaven. However. I'm absolutely certain she never will, and that these situations will become far more frequent and far worse, in the near future.

IRS is impossible to get a hold of they claim my husband who is a combat veteran owes $57,000 to the government and he only makes $80,000 a year! He fought for this country 6 years in contracted for years in Iraq and Afghan. This country did nothing but hurt our veterans and steal our people's money! And use it for things that our men would never have died for! Many suicide of veterans are caused by the IRS and I hope to God that they feel it in the end I don't want revenge but I know God will have his vengeance in the meantime they don't want to be stopped they will steal the people's money and there is no way to get ahold of them! If you get a person they're going to lie to you! If you get a refund they're going to take it! They are liars and they are thieves and they have no problem doing it! All I know is I'm thankful we still have a god that is bigger than the IRS

I have just got off the phone with the IRS trying to make an appointment for our local IRS office. The agent that I spoke with ultimately hung up on me after he looked into my file and told me ma'am it would be another four to six weeks before you get your return for 2019. Since May of last year when I filed I was told I would get my refund by June the 13th I get a letter in the mail stating I need to verify my identity and was unsuccessful at getting a appointment at the local IRS office where you could do it. I did get a credit card in my name so I could verify my identity so my refund process could continue on I did this at the beginning of October I still hadn't heard anything by the third week in December I talked to an agent who told me that she had put in a letter stating that my tax file review would be would be completed by the first week of February we are going into April 1st. There has been nothing to any eveil, well I spoke with the agent this morning he said it would be another four to six weeks as I tried to explain when I called in December I heard the same thing the agent hung up on me. My question is does it seem quite Fair to keep being put off for whatever reason on my refund and have an attitude with customer service? SMH

I'm a victim of Domestic Violence filed all the necessary paper work for the innocent spouse claim. The IRS is charging me back taxes that my ex-husband filed and signed my signature against my will. They sent letters stating we can't receive any money the tax returns were filed after 3 years; they are trying to charge late fees and penalties and my tax returns are getting intercepted because my ex-husband does not EVER file. How is this fair? They send you letters that your TAX REFUND has been intercepted and call this number if you have? S and you can't through Monday-Friday. It's back log of over 2 million people. The IRS needs to come back into the office and hire workers to service the people; it's not fair the Covid-19 restrictions have been lifted and government
agencies are still not in the office. I need HELP and I want my taxes to not be intercepted when I'm not the responsible party go after him and GET HELP NOW!

Because of these dumbass idiots i wont be able to pay my rent this month so im now facing eviction. I mean is it that hard to check a tax return and send it to someones $#*!ing bank account!? Leave it up to these idiots to use the pandemic as an excuse to slack off and not do their jobs.

I submitted an amended 2020 return in October 2021, and still today (3/2022) there has been 'no action' taken to process the return. They've had it since 10/21, but no action taken. It's just sitting.
I had one chance to speak with a rep on an extension # after waiting almost 45 min. The rep confirmed 'no action' due to their backlog.
I've already waited 16 weeks, and the rep said another 12-16 weeks 'will be added'! Additionally. She said, "Don't call back until May 2022"! That's what she said, don't call back. Smh. What have we come to?!
What's worse is, that the 2021 returns many preceded or compete with the further processing of 2020 submissions. Smh. Grossly mismanaged!

Many people and families money can be held up because of this backlog. It's crazy, and more should've been done earlier to prevent/manage this dilemma.

Anytime you try to call they aren't accepting calls. You guys rob us blind so bad that you should be able to hire more workers for phones at least. IRS sucks and reform needs to happen within.

I just spoke with 2 representatives and neither one could help me understand why I am paying my moneies owed to federal returns but the owed balance are not being updated. From Nov 26 to March 9th I have paid 2405. 90 and an offset tax return of 1392. 00 and all of my balances are the same. Where is my money? Can the Federal IRS tell me where the hell my is money going? I'm frustrated with your horrible website because nothing is updated there either. You call and wait on hold for 60 minutes to get absolutely no resolution. And the last representative started raising her voice like she was frustrated from telling me absolutely nothing and I asked her to stop hollering and she hung up. If you can't stand a stressful position dont take the job AND if you need more training let your manager know immediately!

I filed my taxes on Feb 11th my deposit date was the 24th and for some odd reason it was help back so I called the IRS at 7am when they open I'm on hold for almost 2hours the representative takes another 30mins to look into my case along with her supervisor to tell me they don't see why it was held back and I would have to wait 9 weeks to get a response I asked to talk to a supervisor she started yelling at me telling me would take 45 days for one to back to me and then hung up. This is bull$#*! if we owe them there quick to garnish our wages but if they owe us we have to wait to get our hard earned money this is $#*!ing ridiculous. I HATE THE $#*!ING GOVERNMENT

I do not owe anything to the IRS and they are withholding half of my return. I am expect 2700 and they only gave me 1400. On their end, it shows no such difference. But on my end I am supposed to be getting way more. When addressing the problem I am told there is nothing they can do about it... I work hard for my money and get A LOT of taxes taken out... to get a reply like that? The IRS is a joke and so is America.

You guys suck! When you want your money, you harass us. When we want ours, you dumb asses cant answer the phone or hang up or transfer. Your the government. You guys are worse than a dump in a toilet. Yeah. I said that! Horrible pieces of Sh*t

The IRS have completely ruined my life.
For sum unknown reason they decided to have me verify my identity and not notify me and I'm almost on month two of waiting for my 2021 tax returns. (Its funny they didnt need me to verify my identity when they were taking the money out of my paycheck and never even slightly hesitated to take it. But now they are doing everything they can blow me off and not give me my returns).
I've verified my identity and was supposed to receive a email to have a video call to verify my documents I sent in. They said it would be 2-3 buisness days and that was 2 weeks ago and I've heard nothing. Ive called and they just tell me to call this number and that number tells me to call the original number and they say I need to do this snd that. I do it call again and they just send me in a loop and I filed Jan 26th and it was accepted on Jan 26th its now Feb. 22. Ive gotten no help no reply no notices. And that maybe becuz since the IRS has played us Americans and took us for fools just like a certain party in power. Ive now been evicted and my family of 4 and I live n my lil ford ranger. As well as I lost my job due to the pandemic. But every time ive told a IRS agent this tragedy they just respond with the same robotic cold responses like I didn't hear or understand them the first 10x whatever they said from the script they are reading off of.
An investigation really needs to be done at THE IRS and which ever corrupt lying terrorist is in charge of the irs needs to be held up for review and charged

Time to embolism the irs and get someone in there that knows what they're doing. Every year it gets worse and worse. I think I'll stop paying this corrupt government to be slow corrupt and poking their nose in buisness not the USA problem. TAKE CARE OF AMERICANS FIRST AND STOP DRAGGING YOUR CORRUPT FEET PAY THE PEOPLE WHAT IS OWED IN A TIMLY MANNER. STOP USING EXCUSES THAT MAKE YOU LOOK CORRUPT AND STUPID.
BET YOU WILL GET YOUR HEAD OUT OF YOUR $#*! IF THE PEOPLE SHUT YOUR $#*! DOWN WITH FORCE. MIGHT WANNA GET ON IT.

I tried to created an federal tax id profile, it took me 1 hr to fill up stuff and upload documents, then wait for two hours to get the video call. Then I ended up with poor costumer service unprofessional and moreover inefficient. I was asked questions such as "where you taxes are going? Which organization profit those taxes? Which website did you use? This website clearly needs more personal orientation and training, otherwise it will stay as a mediocre 1 star website.

I would agree with most of the reviews previously written about this CSR department. They have made an "art form," of making you wait on hold, if they don't hang up on you when it is your turn, they transfer you to the wrong department who returns you to being on hold, they tell you the system is down if you get through, or if you really get through they "double talk" a ridiculous answer which doesn't even address the problem. Truly, I was in tears after 4 hours with no results-then they were closed for the day. Do not use their "preferred" online payment system. I created an installment agreement for 2020 taxes which cost me $149 (nice way to treat American citizens... huh), paid the 1st installment before due date on the Jan 3d, had an opportunity to make a little extra money and paid the entire balance on the 5th (two days later). 2 days ago received a request for unpaid installments. The online payment system applied it to 2016 taxes. I only had one installment contract and it wasn't for 2016, just 2020. Was told by one CSR, I didn't file 2016 taxes (which I did), but what that has to do with re-directing a payment for a specific installment contract... I don't know. When asked where that payment is, I was told I don't know. So essentially The IRS payment plan just arbitrarily took a payment I made and applied it to an unknown slush fund... who knows. Do yourself a favor and pay by check or your own online bill pay... it appears I have been ripped off to the tune of $548.84... and there is nothing that I can do about it. Consider yourself warned. By the way, you cannot even email or upload a problem... only option is the horrifying call into the CSR department... which I am only using that term loosely... There is no service involved here.

2019 Amended Return. IRS.gov shows I'm due the reimbursement and that they "transferred it out". Shows I received an "adjustment" in Sept 2021 and notice of this in Oct 2021. I never heard a thing from the IRS. I called regularly from March 2021 to Feb 2022 to find out what was going on. Finally got through in Feb 2022 and the agent looked it all up, recited what I already could see online and, ultimately, didn't have a clue how I could get my money. Referred me to "advanced tax law" department of the IRS. No idea how to reach this alleged department. I literally spent 30 hours on hold over these calls, only to be hung up on by the phone system, and, most of the time, they were too busy and just hung up on me. Called dozens of time. Absolutely asinine!... and not sure where to go from here. I owe this year. Thinking about paying what I owe minus what they owe me but suspect they'd find a way to penalize me with no appeal or recourse.