IRS.govReviews 287

They want me to pay $10,000 just because my itin number was expired and they didn't give me my children's credits and I filed my 2018 taxes late, what a lousy system they have, no one can help me, they don't want to take away this debt if someone can help me please, these are millionaires and they still want more money from the vulnerable be aware please

Website is a joke. Actually it's all a joke. If they know how much I owe why even do taxes? So the wealthy can wiggle their way out of them. I wish I could opt out of taxes. I don't like supporting the war machine anyway.

I was on hold today for nearly 3 hours. I opted for a call-back. When the call came in I was directed to indicate by pressing 1 on my phone to continue with the call. I pressed 1 but nothing was received on the irs call. This happened 3 times. VERY POOR CUSTOMER SERVICE. Actually the IRS website is almost worse.

We have tried several times to call the IRS to resolve an issue and either get a recording saying they are too busy and call later or the 2 times we waited on hold for a long time and finally spoke to an agent, they just put us on hold and then disconnected us. We have tried to go into our local office in Houma LA and were told we were not allowed in and to call the IRS instead. Duh, we tried that already. As a registered voter and tax payer I say defund the IRS and let's start all over again with all new employees who are not lazy and incompetent.

We pay in thousands of dollars in the form of Taxes but the website never update how much we have paid them with a check and how much online. They just want to collect with both hands means from the check and from the website too (double payment). They say we really don't know whether you have paid 10K through your check, but website says amount due 10K and we pay them again. It means we are paying the price for these blood suckers leaches mistakes. They are living on our tax money but are so lazy and dumb to update their own website, full of Dumbos in any.gov department, DMV, IRS, Amtrak, Buses or anything under them.

So I needed a question answered about the EIN number I applied for. The first time I called it said there were too many people already on hold so I would have to try and call again later.

When I called back later, the message said there were still a lot of callers, so rather than wait on hold I could leave my phone number and they would call me back in 47 minutes. Well that time came and went.

Around 3 hours later I decided I would call them again. This time when the message asked if I would like a call back I refused and decided to just wait on hold. It said my hold time was 15-30 minutes.

I figured I'd be ok. It was still an hour and a half before they closed for the day. Well it's now 7:05 pm. I'm still on hold. They have officially closed for the day. I'm going to stay on hold for a little longer. What harm can be done at this point I've already wasted hours.

So we've hired an additional 80,000 irs employees, why can't a few thousand be put on answering the phone duty?

Has the apparent idiot in charge ever tried calling the IRS to see what a joke his operation is, and to see how much time people waste just trying to get in touch with a representative.

If this was the private sector, this business would have been out of business long ago for such crappy customer service.

Let me guess we are paying the people in the executive positions hundreds of thousands of dollars to run a business which can't even do a simple thing like, answer the phone when there customers call.

Time to clean house. Get rid of all the incompetent people our tax dollars are supporting by means of payroll. Because they aren't doing a job that's even close to acceptable.

This is absurd!

PATHETIC $#*!ING SERVICE! Stupid $#*! hung up after 30 min hold after saying '' sorry im looking at your account'' Im so sick of the fact the IRS can demand money but when it comes to giving working $#*!ing American's their money they beat around the bush and never answer a dam thing. I have been back and forth with 8 different departments neither of which is correct and neither of which knows whats going on, then they tell me they close my account and doesnt show a refund. IF I DONT OWE THEM $#*!ING MONEY THEN THEY OWE ME. Taxes is that $#*!ing simple. Like how the $#*! is this even legal to do to us... Someone or something needs to be done. Im the most patient person to ever exist and now im just fed up with their bull $#*! and really wish there was something i can do more.

IRS is a $#*!ing joke all their employees is a joke, their service is a joke, paying their employees to lie, hang up, and not know a god dam thing about anything they are working for. $#*!ing Government outsource at its finest.
$#*!ing crooks.

I filed for my Recovery Rebate Credit and they adjusted it to 0. They had me call if I disagreed but refused to take my call. They said they didn't have anybody in the office. Due to this I will be filing my future taxes under 26 CFR 301.7701-6(a) or not at all due to their inconvenience

Very rude and extremely unprofessional. Waited almost 3hrs to speak with someone only to get transferred to the wrong department. Now I had to wait a additional 30 to 60 min. But if you owe them,they'll be on you like white on rice! Threat you,get smart with you and garnish your wages.

I gave a one star review to this execrable agency because zero stars was not an option. The IRS continues to demonstrate why they have supplanted the post office as the poster child for government sloth and incompetence. I sent in my 2021 tax return 7 months ago and am still waiting for a refund, or at least a status update. It was a paper return, so I didn't expect anything before Labor Day, but this is absurd, particularly since the IRS already has the data needed to issue refunds or invoices without requiring the taxpayers to make a redundant filing. I've contacted my Senator for help, but I have no confidence in this agency.

I'm Eric Carroll I haven't received any of my stimulus money I went to h&r block and e-filed and they told me I would receive my money 4 to 6 weeks still haven't received it and that was in 2019 so I went back for five times to the h&r block called the IRS talk to a woman and then talk to a guy and then talk to a woman and they all been giving me the runaround they said that they sent out a paper check and it came back to them yes I did move and gave them my new address and that was like the second time I went back and gave them my right address and they told me four to six weeks I would receive my paper check still haven't and then I went back to third time or something like that I can't really remember it's been so long ago and I told me that my ex-wife received my money so I filled out identity theft papers and haven't heard anything back from them then I got a paper in the mail saying that they owed me $1,700 that I never did get it's just been a big mess I can't get through when I call myself to the IRS that's why I had to go to h&r block and let them call for me I got a learning disability so I don't really know what's going on with my money I draw SSI and my mom was my overseer of my check and they said my money should have went to her she just passed away so like I said I just don't know what to do I haven't received any of them of my stimulus money and that's just not right they owe it to me they should pay me

In 2022, I filed a tax return for self employment. There was not a lot of income, but enough to receive a return. The IRS to this date has not reviewed the return and when I call, they always hang up. So, where did it go? Why do they hand up every time I call? The money received from the return would have helped my homeless situation. Currently, I reside in Saint Paul, MN and live outside. People ask why," do you not go to a shelter?" The two shelters available to me are filled with disease and addicts. I have tried other programs and the only way to get help in Minnesota is to have a disability or a drug addiction. So, where is my REFUND?

Why do they take so long to amend a return, I've been waiting since May and here it is October. I was told that it would be delayed until the week of October 3rd and here it is 2 weeks later. I haven't recieved a call or anything discussing this NEW delay. No way the IRS should be this unprofessional. I can't even get through to the calling system.

Back in 2001/2002, they stole my severance payout from a telecommincations company that i worked for (Bellcore/Telcordia Technologies/February). My severance was close to $11,000 - the amount that the irs said i owed them was the amount of my severance pay? Isn't that illegal? I know of others who were booted from the company too and they wanted to started businesses - i do not know if they were had too.

In the last 4 months or so I have been hung up on 6 times…. Couple times nothing was said it just hung up after being on hold for over an hour and the other times while I was talking with someone. There's a lot of rude people who work for the irs and I was told 4 different dates as when I would receive my return when the date would pass (I would wait 3 or 4 extra days) and call back then have someone else tell me a different date and that the person I spoke to prior was wrong and doesn't know what they are talking about…. That was said to me twice……so there are people working there just giving out dates basically get people to stop calling and wait for the date they were given only to be disappointed. Today the guy I spoke too wish I could have made out his name but he spoke really fast and was extremely rude and hung up on me after he told me what I wanted to hear. Absolutely ridiculous waiting on hold for that long and then to be disrespected……. Hire friendlier staff

Ive tried for over 30 minutes to get into the irs website to obtain some info and cannot waste my time to verify i am who i say i am. This id me is the most cumbersome use of government money ive ever seen.