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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Information very vague ………………………………………………………………………………
Easy to cancel, thank God
I put an email address. I needed a name. Received nothing. Cancelled I'm ediately
Hi Jodi,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
We could not find any additional details regarding your request in our database. This may be due to a few reasons related to the email address:
It might be a dummy or system-generated email.
It could be on our Do Not Email List.
It may have been intentionally removed for privacy, confidentiality, or security reasons by either the individual or the state.
Our data comes from publicly available records maintained by state and local offices, agencies, and departments. While we strive for accuracy, some records may have minor inaccuracies or omissions due to legal restrictions beyond our control. We truly appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks! It's great for my first search! Hope I continue to enjoy it!
Hi Katrina,
Thank you for your awesome feedback! We’re glad to know that your first search went well. We hope you continue to find value in using our service. If you have any questions or need support, please feel free to reach out. We're here to help and ensure your experience remains positive. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ended up buying the subscription because they said they had additional information. Once I purchased the subscription, they showed the exact same basic info that was already presented. This is a scam.
Hi Meagan,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search only verifies whether the individual is in the United States by checking their records. This information is intended for reference only. Additionally, even when the same search criteria are applied, the preliminary search results may differ from those available in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied about the information it would reveal. Did not provide any info needed
Hello Shae,
Thank you for your feedback. We sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kristi,
Thank you for the 4-star review! We're glad the search was quick and easy for you. Sorry to hear about the cancellation issue. I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until October 17,2024.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Disappointed. I need my title number and you didn't have it. I couldn't find that out until I'd paid you. Low rate.
Hello Andrew,
Thank you for your review, and I'm sorry we could not provide the information you needed. Please know that the title number is not part of our service. We can provide publicly available information such as Car Title details, VIN/Plate ownership, and vehicle specifications.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I kp getting charged after I pay for initial search and i have had an account already.
Hello Rebecca,
We sincerely apologize for any inconvenience this has caused you. Upon checking, you purchased the single premium vin report for $9.95.
I can see you were running a search for a license plate/VIN. I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on October 18,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The phone info is very old that was given for the name I searched. Nothing was found for the email address I gave. The address was correct.
Hello Catherine,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Promised owner name and did not provide it! Scammmmmmmmmmmmm and will post on internet what I just said
Hello David,
I appreciate you leaving feedback. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on October 17,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent! I was surprised and thankful for the data that I need for my insurance claim, thank you
Hello Manfred,
Thank you for the 5-star review! It's great you found the data you needed for your insurance claim without needing to reach out for help. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Teh report I recived does not contain any information about owner, date of the first registration or country of first regestration etc
Hello Igor,
Thank you for your feedback, and we sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Frank,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at [email protected] at your earliest convenience. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information was vague and not worth the money spent. The information provided is info that I already have and know
Hello Andrea,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well, I did get my info. However, on the website or before I clicked in this site, it stated it was "free". It is not exactly free but good info, nonetheless.
Hello Kristine,
Thank you for the 5-star review! We're glad you found the information you're looking for on our website. We apologize for any confusion. Please know that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No info on how to change / contest inaccurate results. Seems like a complete scam.
Hello Mobile D.,
Thank you for your review, and I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This survey was rushed on me and I haven't had time to check the report completely!
Hi Caroline,
Thank you for sharing your feedback. I’m sorry for the rushed nature of the survey, and I understand the importance of time to review the report thoroughly. Your experience is important to us, and we want to ensure you feel comfortable with the information provided.
After reviewing the report, if you have any specific concerns or questions about it, please don’t hesitate to let us know. You can call or email us at [email protected]. We’re here to assist you in any way I can. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not the county records I entered. Pyramid scheme. Gonna cancel as soon as i leave feedback.
Hi Shawn,
Thank you for your feedback. I’m sorry you were dissatisfied with our service.
Could you please provide more details about the specific information you were seeking for the county records? This will help us better understand your needs and work toward a resolution. Your experience is important to us, and we want to do our best to resolve this issue for you. Feel free to call or email us at [email protected].
Please note that your account is canceled. Rest assured, our company will no longer bill you. Have a nice day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great did what I wanted and was accurate and quick recommend
Hi Bryan,
Thank you so much for your positive feedback! We’re glad to know that our service met your needs and that you found it accurate and quick. Your recommendation means a lot to us.
If you need any further assistance or have additional requests in the future, please don’t hesitate to let us know. We’re here to help! Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give me all the information I needed...had to pay more
Hi Theresa,
Thank you for sharing your feedback and for your 4-star rating. I’m sorry you did not get all the necessary information you needed.
I understand how important it is to have complete details, and I want to clarify that Premium Reports are optional add-on services separate from your subscription. You can easily exit the pop-up notification to continue the search without incurring additional fees.
To better assist you, could you please specify the information you were seeking? I want to ensure we meet your needs and provide you with the exact details you're looking for.
Please feel free to call or email us at [email protected]. Thank you again for your understanding, and I hope you have a great day. Stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Glen,
Thank you for your feedback. I’m sorry you were dissatisfied with the information you received.
We aim to be as clear and helpful as possible. Could you please specify which aspects you found unclear? This will help us better address your concerns and provide you with the information you need. Please call or email us at [email protected]. We’re here to assist you in any way we can. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315