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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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False advertisement, prior to purchase showed much information, when purchase subscription, that information is not available.
No real useful information provided. Waste of money, very vague info and accuracy.
Hello Suresh,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is my first time using this. I'm not sure how to use this I wish this could offer pictures of this person I'm looking for
Hello Deanna,
Thank you for your feedback. We're glad you're giving our service a try. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrible Step this step that fill out this by premium this. Then you don't get the full report of what you think you should be getting
Hello Tom,
We sincerely apologize for the inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My family and I was checking it out. We was looking up all of our family members and as having a good time until they blocked my account for no reason.
Hello William,
We sincerely apologize for any inconvenience this has caused you. Upon checking, I can see that we have reinstated your account, and you can now continue to run searches.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All I was trying to do, which is what I do on my national databases and Florida appears to be down, is to find the current registered owner of the vehicle. I paid for the first search, then the premium and you gave me old information from another state and not Florida.
Hello Susan,
I appreciate you leaving feedback, and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I haven't had a chance to use it yet.I will let u know when I do.
Hello Kelly,
Thank you for your review. We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at [email protected], and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't show name. That's why I paid for this and it said it would show but it doesn't
Hello Bauer,
Thank you for sharing your feedback, and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got lied to where's the owners name at
Brisbane's sis sis's wishes shape d shade she's Sachs d and
Hi Ramiro,
Thank you for your feedback. I’m sorry that the information you were looking for wasn’t provided.
I want to assure you that all customers can perform a free preliminary search to confirm if someone exists in the U.S. Just keep in mind that the results might differ from those in the member’s area. Premium reports are completely optional and provide access to sensitive information that you won't find elsewhere. If you’d rather not use these reports, you can close the pop-up, and your search will proceed as usual.
I also tried to search but couldn’t find the information you needed. Access may be limited due to the Driver’s Privacy Protection Act (DPPA). Unfortunately, we can’t guarantee complete data, as we explain in our FAQs: Data Questions: https://infotracer.com/faq/. I appreciate your understanding. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide info that was promised! Will not use service again.
Hi Tammy,
Thank you for your feedback, and I’m sorry you did not receive the information you needed.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area. Premium reports are optional and provide access to sensitive data unavailable anywhere else. However, you can skip these by closing the pop-up, and the search will continue as usual.
I tried to find the information, but was unsuccessful. It could be that access is restricted under the Driver’s Privacy Protection Act (DPPA). However, we can’t guarantee a complete data, as mentioned in our FAQs: Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good……………."………………………………………………………………………………………..
Hi Libni,
Thank you for your feedback. I'm sorry you’re dissatisfied with our service. We strive to provide the best service possible, and your feedback is important in helping us improve.
Could you please provide more details about what went wrong? We’d like to make things right and ensure a better experience for you. Please give us a call or send an email to [email protected]. Thank you for your patience, and we look forward to hearing from you. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What the heck—I needed the name of the owner. This is a scam! Bs. Complete bs.
Hi Britt,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you were looking for.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you found lady who totaled our vehicle with my children and husband in it. She didnt file a claim and withheld VIN number. We had to pay to get the info to protect our family.
Hi Jennifer,
Thank you for sharing your experience with us. I’m truly sorry about the challenges your family faced. We appreciate your perseverance in obtaining the necessary information to protect your family. Your feedback is important to us, and we’re committed to improving our processes to support our customers in difficult situations like this.
If there’s anything we can do to assist you, please give us a call or send an email to [email protected]. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My last name is Rice, my middle name is Thornton. Mark Thornton Rice. Please let me know if that will change my results, please!
Hello Mark,
Thank you for the information. Upon checking, I can see that you requested a report when you gave us a call. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is not accurate, i will be asking for a refund
Hello Michael,
Thank you for sharing your feedback, and I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very bad very bad very bad very bad very bad very bad very bad very bad
Hello Rafael,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just needed the owners name just as advertised. I got everything but that
Hello OBryant,
Thank you for your feedback. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information could have been obtained at Carfax for free. I would really
Hello Cynthia,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. This is not the kind of experience we wanted you to have.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is not detailed giving me what I wanted to find out. It could be a bit more accurate
Hello Jenna,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was very helpful in identifying all of basic info which all I was needed
Hello Kathleen,
Thank you for your positive feedback! We’re thrilled you found the information helpful. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LLC F.,
Thank you for your review. We sincerely apologize we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315