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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Outdated info a waster of money. Do not purchase any information from this site. Very misleading.
I did a plate search and it all it gave me was basic common knowledge information about the make and model of the car. I wanted to contact the owner to inform of a car being towed due to blocking our gate and preventing us from being able to close our gate.
Hello Anthony,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam didn't give me any additional information after money was paid
Hi Adam,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
We invite all customers to try a preliminary search, which helps verify if an individual exists in the United States by accessing people's databases. This search is meant for reference only. Please keep in mind that the results from the preliminary search may vary from those in the member’s area, even with the same search criteria.
I tried to find the information but could not find it either. This could be due to Driver’s Privacy Protection Act (DPPA) restrictions. We cannot guarantee access, as mentioned in our FAQs: Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else we can assist you with. Have a wonderful day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The Title Search was useless. It doesn't tell anything of importance. And I will not purchase the premium search.
Hi Marla,
Thank you for your feedback. I’m sorry you’re dissatisfied with our service.
Our data comes from various sources, including courthouses and social networks, and may contain inaccuracies due to legal limitations beyond our control. Additionally, some documents may be unavailable if individuals have requested their personal information be removed for privacy reasons. We hope you understand. Thank you for your patience. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't give me the information that was advertised ….like the name associated to the license plate
Hi Melony,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
All customers can run a free preliminary search to confirm that an individual exists in the United States. This search is intended for reference purposes only. Please note that the results from the preliminary search may differ from those obtained in the member’s area using the same search criteria.
I also checked the information but could not locate it in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied about what would be on report ordered. Furthermore, when trying to submit my review, you required me to put 50 characters. These are deceitful practices.
Hi Madison,
Thank you for your feedback. I’m sorry for the issues you’ve encountered with the report and the review submission process.
We source our data from courthouses, white pages, vital records, social networks, and archives. Due to legal restrictions, some records may contain errors or omissions, which are noted in our website disclaimer. We regularly update our information so you can check for the latest updates.
I also tried to check the information you needed but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Regarding the review submission, we require at least 50 characters to ensure meaningful feedback. If you are having trouble meeting this requirement, I recommend adding specific details about your experience or suggestions for improvement. We’d be happy to hear your thoughts and we’re here to help!
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just asking for more money for other records I need. Not what I expected.
Hi Raquel,
Thank you for your feedback. I’m sorry if you’re dissatisfied with our service.
Please be advised that the information from the Premium Report is not the same as what we have in our database. Accessing this report, which may contain sensitive data that is not available elsewhere, requires a fee, and we do not have control over its contents. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We’re here to help you obtain the necessary details. Please feel free to call or email us at [email protected]. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched a license plate and then paid to see the info. The info provided is for a different plate than I searched for.
Hi Stone,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search only verifies whether the individual is in the United States by checking their records. This information is intended for reference only. Additionally, even when the same search criteria are applied, the preliminary search results may differ from those available in the member's area. Our data is collected from various agencies, and while we work diligently to ensure its accuracy, some information may not always be current or complete. For further details, please refer to this link: https://infotracer.com/terms/. I appreciate your understanding in this matter. Let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for a report to find the owner of an abandoned vehicle. You gave me nothing but vehicle specs. Which I can see by looking at it.
Hi John,
Thank you for your feedback. I’m sorry if you did not get the information you were looking for.
I tried to find the information but was also unable to locate it. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Our data comes from various agencies, and while we work hard to ensure its accuracy, some information may not always be up-to-date or fully complete. You can find more details at this link: https://infotracer.com/terms/.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for title information and have to pay more for that information? I want my mo ey back! Scam!
Hi Jeffrey,
Thank you for your feedback, and I’m sorry if you did not get the information you needed.
I understand how important it is to have the necessary report, but please keep in mind that the information in the Premium Report differs from what we have in our database. Accessing this report involves a fee, and it may contain sensitive information not available anywhere else. However, we also don't have control over what is included in the report. You can quickly close the pop-up notification to continue your search without extra fees.
I want to assure you that a refund of $2.95 has been processed already. You should expect the amount to appear in your statement within 3–5 business days.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very I accurate information. Much better resources FREE using basic web search. Requested my trial fee refunded as canceled in less than 10 it was that poor of a site. No response to refund request.
Hi Vanessa,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Please note that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link:
https://infotracer.com/terms/
As a courtesy, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a rip off. Should be ashamed of yourself. Stealing money from people to get public info is disgraceful.
Hi John,
Thank you for your feedback. I’m sorry if you’re dissatisfied with the service.
Please note that the information in the Premium Report differs from our database. Accessing this report requires a fee, and it may include sensitive data not found elsewhere. We also do not have control over its contents. However, you can exit the pop-up notification, which will continue running the search without additional fees.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site doesn't show all the information it advertises. False advertisement!
Hello Nivia,
I appreciate you leaving feedback, and I'm sorry our service did not meet your data needs. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Can't find anything on anyone, tried my name, partners name and zero results
Hello Tracey,
Thank you for your feedback. We sincerely apologize if you could not get the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on November 1,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You make it sound like I can get the last registered owners. NOPE! Just sucked me in for 3 bucks. WASTED MONEY!
Hello Michael,
Thank you for your review, and I'm sorry we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end, and we found the owner's information. Please know that although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great gave me more information than a lot of others that I've tried. Found exactly what I was looking for
Hello Eric,
Thank you so much for your kind review! We're delighted you found our service thorough and helpful. We're glad it provided the detailed information you were looking for. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was mislead about paying $3. To obtain owner of vehicle. Have to pay $10
Hi Katherine,
Thank you for your feedback. I’m sorry for the confusion.
Please be advised that the information in the Premium Report differs from that in our database. Access to this report incurs a fee and may include sensitive data unavailable elsewhere; however, we do not have control over its contents. Premium Reports are optional add-on services and are separate from your subscription. You may close the pop-up notification, and your search will continue without incurring additional fees.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just started viewing didn't really give me a chance to completely look
Hello Maria,
Thank you for your review. We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at [email protected], and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great! Thanks prompt and fast replies! Really appreciate you guys taking care of everything for me and getting it resolved!
Hello Colleen,
Thank you so much for your kind words! We're thrilled you had a great experience with our customer service team. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give me the information it said it had found after I had paid for it.
Hello Cynthia,
Thank you for leaving a review, and I’m sorry you did not find the information you were looking for. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see we have issued a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tonya,
Thank you for your review, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the updated information that you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315