On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Don't give me correct info at all when i search up a number or something
No name of register owner the only reason why I paid for this.
Hello Martin,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
I searched for the needed information, but no additional details were found in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for transmission details. This report has no title information. However, I may have the wrong vin number
Hi Hugh,
Thank you for sharing your feedback. I'm sorry that you did not receive the information you needed.
I tried searching for the information but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand. However, if you have the correct VIN, feel free to give us a call or send an email to [email protected]. We’re here to help and check the report for you. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not showing recent arrests. It is all over social media and he is on holding center roster. Also not interested in the 10 pages of sex offenders in his zip code
Hello Ashley,
Thank you for your review. I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information given was not information advertised. False advertising.
Hello John,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didnt give me the owner like it said it would. I paid so that I would get information about the owner like their name.
Hello Henrold,
Thank you for sharing your feedback. I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick response accurate not expensive. I would use them again
Hello Samantha,
Thank you for your positive review! We’re thrilled you found our service quick, accurate, and affordable. We look forward to helping you again!
Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worthless report
Useless information
Thats the only thing i can say about this member feature
It requires at least 50 character i dont have that much
Hello Johnny,
Thank you for your review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need.
I can see you were running a search for a license plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Love it the best one out there. Will recommend to all my friends
Hello Diana,
Thank you for the 5-star review! We're thrilled you think it's the best, and we appreciate your recommendation.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just started trying to use it. Do not sure yet.hove me so e time to use it and o will let you know
Hi Nancy,
Thank you for your feedback and the 3-star rating! I understand that getting familiar with our services takes time. Feel free to explore it at your own pace. If you have specific concerns or need further clarification, please feel free to reach out or send an email to [email protected]. We’re here to help.
Looking forward to hearing your thoughts once you’ve had some time to use it. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report does not contain any additional information than what was already available for free. The description of this service is misleading.
Hi Trudie,
Thank you for your feedback. I’m sorry you were dissatisfied with the report you received.
Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link:
https://infotracer.com/terms/
I tried to find additional information within our database, but the same data was found. This could be due to Driver’s Privacy Protection Act (DPPA) restrictions. We cannot guarantee access, as mentioned in our FAQs: Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else we can assist you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worthless scam. You think you're getting the full data you want only to be lead to an upcharge. Oh and nice automatic "subscription" racket you have to work hard to cancel.
Hello Michael,
Thank you for leaving a review, and I apologize for the confusion. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, you will only be charged with the monthly subscription if there's no cancellation before the end of your trial subscription. Upon checking, our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until November 6,2024.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site was easy to use. Navigating the site was easy. All the information was given in a comprehensive easy to understand way.
Hello David,
Thank you so much for your positive feedback! We're pleased you found the site easy to navigate and the information comprehensive and easy to understand. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bait and switch. Shame on you. Going to complain to Google about your shady business practices.
Hello William,
Thank you for sharing your feedback, and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Inaccurate information about person. Missing information
Hello Sara,
I appreciate you leaving feedback, and I'm sorry about the inaccuracy in our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just love/hate when you google how to look something for free, and the website is advertising free but then get to the end and you gotta pay and then you dont even get the full details unless you buy premium. NOT FREE
Hello Kristie,
We sincerely apologize for the inconvenience this has caused. Please know that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I can see you were running a license plate search, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can. Please reach out to me at [email protected] or call me at +1 833-922-2315.
I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a 7 day trial but this report does not contain the owner of the vehicle. Useless
Hello Stephanie,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Outdated info a waster of money. Do not purchase any information from this site. Very misleading.
Hello Tonya,
Thank you for your review, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the updated information that you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did a plate search and it all it gave me was basic common knowledge information about the make and model of the car. I wanted to contact the owner to inform of a car being towed due to blocking our gate and preventing us from being able to close our gate.
Hello Anthony,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam didn't give me any additional information after money was paid
Hi Adam,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
We invite all customers to try a preliminary search, which helps verify if an individual exists in the United States by accessing people's databases. This search is meant for reference only. Please keep in mind that the results from the preliminary search may vary from those in the member’s area, even with the same search criteria.
I tried to find the information but could not find it either. This could be due to Driver’s Privacy Protection Act (DPPA) restrictions. We cannot guarantee access, as mentioned in our FAQs: Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else we can assist you with. Have a wonderful day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Death,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I also checked the information but couldn’t locate anything in our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our information is sourced from public records provided by state and local offices, agencies, and departments. However, due to legal restrictions, some data may contain errors or omissions beyond our control. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315