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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
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I do not need to be billed monthly, just once for a specific report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2019
Germany
1 review
0 helpful votes
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I'm just beginning
January 1, 2020

I'm just beginning. I appreciate your service so far.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2019
Texas
1 review
0 helpful votes
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I havent read yet
December 5, 2019

I havent read yet. Im in under a watch the wifi etc. Full of selinux fake global parameters. Ill call later. I need to make this phone secure. Im sttaying in safe mode for now. Please stay with me on this *******529 lyca tmobile and att h2O nano. Can you help secure from 2 routers ATT848 ARRIS510and a hidden private maybe lenovo synced to att. 315del sur dr, clinton ok *******

Date of experience: December 2, 2019
Illinois
1 review
0 helpful votes
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..
December 5, 2019

..

Date of experience: December 1, 2019
North Carolina
1 review
0 helpful votes
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I havent really had time to see what this site is like

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2019
Florida
1 review
0 helpful votes
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I thought I was buying just one report
December 30, 2019

I thought I was buying just one report. How can I cancel membership

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2019
Hawaii
1 review
0 helpful votes
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So far lots of hooks to jump to get to the report I ordered

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2019
Germany
1 review
0 helpful votes
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I have yet to see my records after going back and forth through pages, this needs to be easier to navigate

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2019
Minnesota
2 reviews
0 helpful votes
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I haven't seen a report yet, but so far its Benn a user friendly site.

Date of experience: November 27, 2019
Georgia
1 review
0 helpful votes
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This is great, if I can receive the info I am seeking.

Date of experience: November 26, 2019
Georgia
1 review
0 helpful votes
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Great for my first time using it wasnt hard to navigate

Date of experience: November 25, 2019
Colorado
1 review
0 helpful votes
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Cool user interface...
November 28, 2019

Cool user interface... the company has not even delivered my results yet

Date of experience: November 25, 2019
Ohio
1 review
0 helpful votes
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It said my info would be available immediately upon approval. It's not here I have to run a new report. This website is just a big a scam as the others! I want my money back!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2019
Colorado
1 review
0 helpful votes
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You solicit a free background check but its not free... deceptive marketing will get you in trouble with privacy law, its depitive and shady.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 24, 2019
California
1 review
0 helpful votes
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Automatic credit card deductions after 7 days is not helpful.

Date of experience: November 24, 2019
Florida
1 review
0 helpful votes
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?
November 27, 2019

?

Date of experience: November 24, 2019
Oklahoma
1 review
0 helpful votes
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:(
December 22, 2019

:(

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2019
New Jersey
1 review
0 helpful votes
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.
November 25, 2019

.

Date of experience: November 21, 2019
Ohio
1 review
0 helpful votes
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I have experienced the help I needed with a competent person. I have a lot of trouble typing my password twice since I cannot see the first one I entered & also because I am typing on my lap & because I am now 87 years old.

Date of experience: November 21, 2019
Texas
1 review
0 helpful votes
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Good job finding quick results
November 24, 2019

Good job finding quick results. Impressed so far but just begun.

Date of experience: November 20, 2019