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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow SCARLETT E.
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Info tracer is very useful I received the info due to a accident

Date of experience: December 8, 2019
Washington
1 review
0 helpful votes
Follow Rachael F.
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I have just signed up I need to search a email address so we will see if it goes up

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2019
Florida
1 review
0 helpful votes
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I have many items to UNsubscribe from when I am done. Hope I actually get this right with ALL charges.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2019
Texas
1 review
0 helpful votes
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I just wanted one report, and now I find out that my card will be charged a higher amount in a week. So now this is an extra unwanted thing I have to deal with.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2019
Ohio
1 review
0 helpful votes
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So far so good but only the evidence will tell me how the rest of this experience will continue.

Date of experience: December 7, 2019
Texas
1 review
0 helpful votes
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I am surprised and amazed at the amount of information that can be accessed with every search

Date of experience: December 7, 2019
Florida
1 review
0 helpful votes
Follow Susan P.
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I typed the name in already and you acted as if you had info on this person before you took my money. Now that you have my credit card and commitment you are asking for this person's info again.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2019
New Jersey
1 review
0 helpful votes
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It has been good so far, have not gotten the results of the title check

Date of experience: December 5, 2019
Florida
1 review
0 helpful votes
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I can't rate my experience until results are shown

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2019
Virginia
1 review
0 helpful votes
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Love this
December 9, 2019

Love this. Very easy process to begin with. Great starting price to give consumers an idea of the enormous access they have to check out people youve just met, and feel uncomfortable about their background.

Great so far.

Date of experience: December 5, 2019
Tennessee
2 reviews
0 helpful votes
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I got the report result, entered the payment to retrieve it, then it came up and said I have not run any reports

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2019
Texas
1 review
0 helpful votes
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Can't really rate u anything I haven't had the chance u use it yet. It went from approving my card and the rating came on screen. So... I guess you have to wait. Merry christmas

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2019
California
1 review
0 helpful votes
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It took 3 times to make the payment
January 4, 2020

It took 3 times to make the payment. I tried 2 times using my credit card. Both times got a message saying there was a problem with my card and no payment was taken. 30seconds later I get text alert from my Bank showing the amount was debited from my account both times. I finally had to go to PayPal make the payment

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2019
Colorado
2 reviews
0 helpful votes
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The report was found and I paid for access to that report, but that report is not there

Date of experience: December 4, 2019
Nebraska
1 review
0 helpful votes
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Lots and lots of info!
December 7, 2019

Lots and lots of info! Can't wait to see everything!

Date of experience: December 3, 2019
California
2 reviews
0 helpful votes
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This is before i have used the site but I like the ease to cancel if i need to. Seems like a legit customer service oriented company.

Date of experience: December 3, 2019
Washington
1 review
0 helpful votes
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Sorry to have signed up for continuing. Just wanted one time report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2019
Maryland
1 review
0 helpful votes
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Please ask again later If I try to cancel and can't.

Date of experience: December 3, 2019
Illinois
1 review
0 helpful votes
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10
December 6, 2019

10

Date of experience: December 3, 2019
Maryland
1 review
0 helpful votes
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You are not honest and forthcoming
January 1, 2020

You are not honest and forthcoming. Your results are false-positive and you hide the 19/month until after the initial purchase is made. I will be canceling NOW!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2019