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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
725
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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I haven't learned anything yet and I don't want anymore charges from this site

Date of experience: January 2, 2020
New York
1 review
0 helpful votes
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Hopefully I can get every informations from other driver, specially her full name in order to submit my car insurance for claim.
Thank You so much for your helps!

Date of experience: January 2, 2020
Colorado
2 reviews
1 helpful vote
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We should have a choice at signup for a monthly subscription vs you just charging and we have to go in and cancel.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2020
Minnesota
1 review
0 helpful votes
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!
January 5, 2020

!

Date of experience: January 1, 2020
Ireland
1 review
0 helpful votes
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I am going to get this done and I have a real issue with invasion of my privacy, so I haven't taken that route for a solution and hesitate to do it now, I need to protect myself in every way at this point and info is key. The video tape and paper transcript and info was stolen from my home safe. Everything has been completely compromised, even this new straight talk phone.

Date of experience: January 1, 2020
Georgia
1 review
0 helpful votes
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Ok, had to use paypal because CC would not go through

Date of experience: December 31, 2019
Alabama
1 review
0 helpful votes
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I have to enter the same info over and over. Keep being sent to home page

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 31, 2019
Texas
1 review
0 helpful votes
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So far I am satisfied but I want to see the results of my search.

Date of experience: December 30, 2019
California
1 review
0 helpful votes
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Seems like they have all the info I have been looking for

Date of experience: December 30, 2019
Texas
1 review
0 helpful votes
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I just opened the website
January 29, 2020

I just opened the website. Give me a chance to evaluate first!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2019
Nigeria
1 review
0 helpful votes
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Please I just need my Subscription as a One-Time Service, I do not need my Subscriptions and Charges to Continue after my paid subscription ends. Thanks

Date of experience: December 30, 2019
Louisiana
1 review
0 helpful votes
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Not sure!
January 2, 2020

Not sure! Have not been able to access what I'm looking for

Date of experience: December 29, 2019
Florida
1 review
0 helpful votes
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I put info in
January 28, 2020

I put info in. Agreed to a one time fee. No report received. No further package without seeing something for the first and only inquiry. Is this a scam or just an unethical attempt to suck someone in for more than they signed up for

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2019
Illinois
1 review
0 helpful votes
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So far-so good
January 2, 2020

So far-so good. This is all new to me. I am 90 yrs. Old and need all the help I can get Thanks

Date of experience: December 29, 2019
New Jersey
1 review
0 helpful votes
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This is very useful to find out what I need to know on a friend in jail

Date of experience: December 29, 2019
Georgia
1 review
0 helpful votes
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I'm still waiting for the original report I requested in the first place.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2019
Canada
1 review
0 helpful votes
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Good so far have to really gotten what I needed yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2019
Connecticut
1 review
0 helpful votes
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Only want one time access
January 27, 2020

Only want one time access. Not to be charged $19.95

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2019
Texas
1 review
0 helpful votes
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Get for narrowing down the stats of people parking in my lot so I can advertise better.

Date of experience: December 27, 2019
Arizona
1 review
0 helpful votes
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You ask for a review, before I even get the report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2019