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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Happy to my *******@outlook.com back and how l like to get my Gmail account back to and all my Facebooks acounts

Date of experience: January 6, 2020
Georgia
1 review
0 helpful votes
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You didn't say there was gonna be a second charge. I do not wanna be charged anymore than the $3.99

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2020
Florida
1 review
0 helpful votes
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Several names to pick from and additional information allowed to narrow search was too limited so I can't be sure I am actually ordering the right report.

Date of experience: January 5, 2020
California
2 reviews
22 helpful votes
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Better Business Bureau rates this company A+. They allow PayPal which is also the sign of a good business. So far, I do not believe this site to be a Scam. MyLife.com on the other hand, did not rate so well from my research.

Date of experience: January 4, 2020
New Jersey
1 review
0 helpful votes
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It is not giving me full report
February 3, 2020

It is not giving me full report. I put license plate number in but there is no owner name

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2020
California
1 review
0 helpful votes
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It really help out with the past and got plans for the future with this app.

Date of experience: January 3, 2020
Maryland
2 reviews
16 helpful votes
Follow Jill L.
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They are having me write this before I can even use their service so this rating is bogus other than the fact that after I join I found out they are going to Bill me every month and I don't want to be a regular member.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2020
Kentucky
1 review
0 helpful votes
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Im being asked to leave a review before i ever get to use the product.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2020
North Carolina
1 review
1 helpful vote
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A total and complete waste of $15. If you want to know ownership history and recall info, this is the place for you - however, be warned that you aren't just paying $14.95, you are signing up for a monthly membership and $14.95 will be deducted from your card until you login to the site and stop it. I was looking for information on the crash, insurance claims etc. NOTHING.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2020
Oregon
1 review
0 helpful votes
Follow Jairo G.
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There free sites that offer more info and every time I try to look up a phone it seems there is no info with you all but I go to a different site and they have it.

Date of experience: January 2, 2020
North Carolina
1 review
0 helpful votes
Follow Diane T.
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I haven't learned anything yet and I don't want anymore charges from this site

Date of experience: January 2, 2020
New York
1 review
0 helpful votes
Follow Nguyen O.
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Hopefully I can get every informations from other driver, specially her full name in order to submit my car insurance for claim.
Thank You so much for your helps!

Date of experience: January 2, 2020
Colorado
2 reviews
1 helpful vote
Follow Calee T.
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We should have a choice at signup for a monthly subscription vs you just charging and we have to go in and cancel.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2020
Minnesota
1 review
0 helpful votes
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!
January 5, 2020

!

Date of experience: January 1, 2020
Ireland
1 review
0 helpful votes
Follow Ii L.
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I am going to get this done and I have a real issue with invasion of my privacy, so I haven't taken that route for a solution and hesitate to do it now, I need to protect myself in every way at this point and info is key. The video tape and paper transcript and info was stolen from my home safe. Everything has been completely compromised, even this new straight talk phone.

Date of experience: January 1, 2020
Georgia
1 review
0 helpful votes
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Ok, had to use paypal because CC would not go through

Date of experience: December 31, 2019
Alabama
1 review
0 helpful votes
Follow Bell N.
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I have to enter the same info over and over. Keep being sent to home page

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 31, 2019
Texas
1 review
0 helpful votes
Follow Susan V.
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So far I am satisfied but I want to see the results of my search.

Date of experience: December 30, 2019
California
1 review
0 helpful votes
Follow Nate Z.
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Seems like they have all the info I have been looking for

Date of experience: December 30, 2019
Texas
1 review
0 helpful votes
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I just opened the website
January 29, 2020

I just opened the website. Give me a chance to evaluate first!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2019