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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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:)
March 3, 2020

:)

Date of experience: February 29, 2020
Utah
1 review
0 helpful votes
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It seems there may be additional unexpected charges for some information.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 29, 2020
Florida
1 review
0 helpful votes
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I haven't received my report yet to be able to do a review

Date of experience: February 29, 2020
Germany
1 review
0 helpful votes
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So far I am pleased with amount of payment for report.

Date of experience: February 28, 2020
Ohio
1 review
0 helpful votes
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Nothing to report, I haven't seen the end results.

Date of experience: February 28, 2020
Kenya
1 review
0 helpful votes
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The payment came before I could verify results. Wished it was first I see the first results then I pay thereafter.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2020
Ohio
1 review
1 helpful vote
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So far, so good
March 3, 2020

So far, so good. Just need to find out who backed into my car on the parking lot. Left tonite, but witness got license plate number.

Date of experience: February 27, 2020
Georgia
1 review
0 helpful votes
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Just show me what I'm looking for
March 29, 2020

Just show me what I'm looking for. Don't keep making me go through these steps

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2020
Kentucky
1 review
0 helpful votes
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Taking to long and now having to enter the search info again... What, you really didn't have it when you tricked me into entering my credit card info?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 27, 2020
Oregon
1 review
0 helpful votes
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I ran a search before paying the fee and once I paid the fee I have to run the search all over again. It is a little ridiculous I have to start all the way over because I paid you people.

Date of experience: February 27, 2020
Germany
1 review
0 helpful votes
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So far so good I can't complain just yet just getting started anticipating what information is available

Date of experience: February 27, 2020
Germany
1 review
0 helpful votes
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A little un clear
March 3, 2020

A little un clear. It is hard to find the mounthly rate. Also, I cant tell if it is unlimited only for the first 7 days or not.

Date of experience: February 27, 2020
Wisconsin
1 review
5 helpful votes
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Wonderful
March 3, 2020

Wonderful. I am happy to get the person's name so they can help him slow down in a small town. Thank you so much!

Date of experience: February 27, 2020
Washington
1 review
0 helpful votes
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So far the site seems easy to understand, fast, and efficient

Date of experience: February 27, 2020
Colorado
1 review
0 helpful votes
Follow Kienna E.
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I havent looked at the reports yet but they were able to find me and my family members

Date of experience: February 26, 2020
Tennessee
1 review
0 helpful votes
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So far it seems to be a good site for legitimate information.

Date of experience: February 26, 2020
Canada
1 review
0 helpful votes
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It would be better if I could access the site without all these hindrances

Date of experience: February 26, 2020
Florida
1 review
0 helpful votes
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Too many stupid questions
March 27, 2020

Too many stupid questions. You already got my money

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2020
Arizona
1 review
0 helpful votes
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Good, except for this is delaying my job and wasting my time

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2020
Oregon
1 review
0 helpful votes
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The spelling of the last name is continually showing people with different spellings, not my nephew's last name; also showing people from the wrong states where I know he has never lived. Perhaps the "Additional Info" could be parents' names, birthdate, state of birth, etc.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2020