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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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So far I found the person I was looking - it remains to be known whether I find the dates I am looking for

Date of experience: March 5, 2020
Texas
1 review
0 helpful votes
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It was easy with no hassle
April 5, 2020

It was easy with no hassle. Very informative and good asset to a small business owner

Date of experience: March 5, 2020
Illinois
1 review
0 helpful votes
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I haven't even had a chance to look up your site so how can I break something that I haven't even had a chance to look at so why don't you ask me after the trial phases Common Sense people

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2020
Washington
1 review
0 helpful votes
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So far very easy
April 5, 2020

So far very easy. Haven't seen anything yet so I will give more info later

Date of experience: March 5, 2020
New York
1 review
0 helpful votes
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Fast and easy process to find what you are looking for.

Date of experience: March 5, 2020
Ohio
1 review
0 helpful votes
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Can't say much yet abt this service. Just got started. But so far so good.

Date of experience: March 5, 2020
New York
1 review
0 helpful votes
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Thank you very much this will help in the purchase of a new vehicle for me

Date of experience: March 5, 2020
California
1 review
0 helpful votes
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Surprisingly smooth process, for as difficult as it could have been. Very pleased.

Date of experience: March 5, 2020
Indiana
1 review
0 helpful votes
Follow Melissa X.
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I just want a copy of my driving records for one time use. The site is too much information I don't need.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2020
Maryland
1 review
0 helpful votes
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Very little experience thus far but what has been experienced is fine

Date of experience: March 3, 2020
Oregon
1 review
0 helpful votes
Follow Lawrence E.
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I dont see any report for the person I requested and I have received no email. This is not starting well!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2020
Texas
1 review
0 helpful votes
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I hate trying to find information on myself, and having to pay for it. Worse, I'm not able to purchase just a trial subscription; I have to agree to a recurring billing if I don't remember to cancel before the end of the trial period. Not cool.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2020
Canada
1 review
0 helpful votes
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I'm a North American like you, but who is Canadian. Stop asking for a Zip Code. We use Postal Codes here which are 6 digit alphanumeric! If you want our business, reprogram your payment page to reflect this.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2020
Illinois
2 reviews
1 helpful vote
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Deceitful bc one thinks it's free until it's time to open the record. I'll update my review after I see results

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2020
Ohio
1 review
0 helpful votes
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Said found information gave card information now not showing

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2020
Washington
1 review
0 helpful votes
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I haven't gotten ant information so I don't know how I feel yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2020
Germany
1 review
0 helpful votes
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Looks nice so far
March 3, 2020

Looks nice so far. Gonna check if the Reports worth its Money.

Date of experience: March 2, 2020
Illinois
1 review
0 helpful votes
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Put all info in for report & now I have to start over after you took my $$$!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2020
Massachusetts
1 review
0 helpful votes
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Having trouble getting my entries to be recognized by your website

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2020
California
1 review
0 helpful votes
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Not sure what fee is about since I don't want to anyone else

Date of experience: February 29, 2020