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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
3 reviews
0 helpful votes
Follow Jenifer P.
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I already ran a report that is not showing up on Ralf Ellis, which I paid for.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2020
Utah
1 review
0 helpful votes
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So far so good A better time to ask if when I receive the results

Date of experience: March 10, 2020
Georgia
1 review
0 helpful votes
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Not able to provide info since I have not retrieved any info yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2020
West Virginia
2 reviews
1 helpful vote
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Find out at the last moment that this is a subscription. Very tricky Hope I don't have a problem cancelling this.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2020
Texas
1 review
0 helpful votes
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Easy to use, quick and simple access to the information I need.

Date of experience: March 10, 2020
Illinois
1 review
0 helpful votes
Follow Leila H.
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Where is my report?
April 9, 2020

Where is my report? Why do i have to rate your site before i get to see the report. Doesn't make any sense. Not transparent or fair method

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2020
Washington
1 review
0 helpful votes
Follow David A.
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I ran a report, paid to see the report, and now it says that I haven't run any report.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2020
Florida
1 review
0 helpful votes
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...
April 9, 2020

...

Date of experience: March 10, 2020
Tennessee
1 review
0 helpful votes
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Quick access and relatively inexpensive just pay attention to the small print

Date of experience: March 10, 2020
Kansas
6 reviews
0 helpful votes
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I would like to be able to view the death certificate to see if a cause of death is listed and I haven't been able to do that yet... don't know if I'll be able to! Bit frustrating.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2020
Minnesota
1 review
0 helpful votes
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Misleading that service was free
April 9, 2020

Misleading that service was free.
No indication that you would be automatically billed later.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2020
Alaska
1 review
0 helpful votes
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Need the report thank you very much have a nice day you do not have permission to sell my email information

Date of experience: March 8, 2020
California
1 review
0 helpful votes
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I haven't received my report yet
April 7, 2020

I haven't received my report yet. I can't give you a rating at this time

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2020
Ohio
3 reviews
0 helpful votes
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So far they've asked for money, but haven't shown me any info I'm requesting.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2020
California
1 review
0 helpful votes
Follow Lashawn P.
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Hello!
April 8, 2020

Hello!
My Name is LaShawn M. Haygood CEO-PRESIDENT/Founder of Heaven First "Lupus. Org" A California Nonprofit Public Benefit Corporation, Community/Organization,
A designated 501(c)(3) with goals, so as a first time business woman, I just wanted to thank you for blessing me with the chance for the to Opportunity for a fresh start in my life, to bliud my credit, and, now I can take care of all this fraudulent activity on my report. I'am so grateful and happyb to be part of this team, I will do my best to you Respect, Support, and to be deadicated to my membership so again, Thank you.
Seriously,
LaShawn M. Haygood,

May are Father"God" continue to bless you all here at "Info) TracerTeam" with all your need in all you do, Amen.

Date of experience: March 7, 2020
Rhode Island
1 review
0 helpful votes
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Waiting to get the report
April 6, 2020

Waiting to get the report. Just trying to navigate the site.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 7, 2020
Virginia
1 review
0 helpful votes
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Interestingly easy to browse site and records are quite updated

Date of experience: March 6, 2020
Nebraska
1 review
1 helpful vote
Follow aniel D.
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Has been simple, and easy to understand. Which is a plus for me. Thank You.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
Follow Zaire B.
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I just paid you for a service you are now withholding, I don't know why, perhaps this is a scam?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2020
Georgia
1 review
0 helpful votes
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It's was easy to access what I needed. Great cite.

Date of experience: March 6, 2020