Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Infotracer

Infotracer

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey stargrey stargrey stargrey stargrey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Cronau L.
Unfollow Cronau L.
Share Review
Report Review

We paid for a membership, then we have to pay for background checks on top of that.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2020
Canada
1 review
0 helpful votes
Follow Rhonda L.
Unfollow Rhonda L.
Share Review
Report Review

I haven't received the results yet so I don't know how he service is yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2020
New Jersey
1 review
0 helpful votes
Follow Leon G.
Unfollow Leon G.
Share Review
Report Review

I have yet to check the information, but I am bothered by the surprise automatic "renewal" in 7 days.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2020
Maryland
1 review
0 helpful votes
Follow Susan J.
Unfollow Susan J.
Share Review
Report Review

I ran a report, then paid for 7 days, then was told I had not run a report...

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2020
Massachusetts
1 review
0 helpful votes
Follow Anthony H.
Unfollow Anthony H.
Share Review
Report Review

I'll get back to you I'm not done yet this is my first time using a site like this And if I am successful I will come back and write the most wonderful review you've ever seen

Date of experience: March 13, 2020
Indiana
2 reviews
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Just getting started, but so far, site navigation is easy and information is complete and helpful

Date of experience: March 13, 2020
New York
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

Thanks I appreciate not having a bunch of hoops to jump through

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2020
Texas
1 review
1 helpful vote
Follow Tina P.
Unfollow Tina P.
Share Review
Report Review

I have not been able to view my report, but it seems fairly easy to navigate the website.
Thank you!

Date of experience: March 13, 2020
California
1 review
0 helpful votes
Follow Kathryn V.
Unfollow Kathryn V.
Share Review
Report Review

Take me back to the search I just spent all that time putting in for The love of God!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2020
Texas
1 review
0 helpful votes
Follow edward K.
Unfollow edward K.
Share Review
Report Review

Don't know how good your service is since you require payment before providing access to your reports.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2020
Indiana
1 review
0 helpful votes
Follow Ronald T.
Unfollow Ronald T.
Share Review
Report Review

So far I have no experience because I have yet to see the damn report!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2020
Kentucky
1 review
0 helpful votes
Follow Carey H.
Unfollow Carey H.
Share Review
Report Review

Havent gotten my results yet so will answer when I do

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2020
California
1 review
0 helpful votes
Follow Kristopher L.
Unfollow Kristopher L.
Share Review
Report Review

Good info, thanks a lot,
I needed this.
Good service.

Date of experience: March 11, 2020
Ohio
2 reviews
0 helpful votes
Follow Mark I.
Unfollow Mark I.
Share Review
Report Review

Let's wait to see the quality of information returned

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2020
Texas
1 review
0 helpful votes
Follow Kristina E.
Unfollow Kristina E.
Share Review
Report Review

I didn't really want 5 days I just wanted one report so it's kind of crappy and expensive for one report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2020
New York
1 review
0 helpful votes
Follow Sandor I.
Unfollow Sandor I.
Share Review
Report Review

You are asking me for a rating before I have received any information.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2020
Oregon
1 review
1 helpful vote
Follow Tiffany N.
Unfollow Tiffany N.
Share Review
Report Review

I have tried alot of different "free" searches and yours was the most accurate and user friendly, so i decided to purchase a trial membership! Thank you! Tiffany

Date of experience: March 11, 2020
Ecuador
1 review
0 helpful votes
Follow Sol D.
Unfollow Sol D.
Share Review
Report Review

:(
April 10, 2020

:(

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
Follow Anthony A.
Unfollow Anthony A.
Share Review
Report Review

Seems to be working but depends on whether I get the info I'm looking for

Date of experience: March 11, 2020
Texas
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

So far my experience is positive and it appears that the info that I am looking for is available.

Date of experience: March 11, 2020