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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Necesito encontrar a esta persona que es mi amigo

Date of experience: March 20, 2020
California
1 review
0 helpful votes
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I have not finished yet, i dont have the info i need

Date of experience: March 20, 2020
Ohio
2 reviews
0 helpful votes
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$25 for nothing
April 20, 2020

I simply wanted the location of an individual's birth. This was apparently too hard for infotracer... as was completing my cancellation request so I was charged an extra $20 for something I have no use for. Save your money. Find a different solution.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2020
Tennessee
1 review
0 helpful votes
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I just want the report I purchased
April 19, 2020

I just want the report I purchased. I did not agree to sign up for this service. I want to cancel this immediately. Please do so. Thank you David Ross

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2020
Tennessee
1 review
0 helpful votes
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Having to reorder for information
April 19, 2020

Having to reorder for information. That's not right.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 19, 2020
Virginia
1 review
0 helpful votes
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How can I truly rate you
April 18, 2020

How can I truly rate you. Nothings been done yet that I've seen. Ask me again later, after you run your search

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2020
Germany
1 review
0 helpful votes
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I don't like a slick approach
April 18, 2020

I don't like a slick approach. Your billing needs fixed. You give a special pass, but you want to try and grab twenty dollars.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2020
Ohio
1 review
0 helpful votes
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So far I like it but there's no way I will keep it the price is way too high. Maybe if it was $2.99 a month or so but no more.

Date of experience: March 18, 2020
Pennsylvania
1 review
0 helpful votes
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So far
April 17, 2020

So far. So good. I am looking forward to checking out the available info.

Date of experience: March 18, 2020
Texas
1 review
0 helpful votes
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This is my first time using it and I'm excited so I give you a hi-5

Date of experience: March 17, 2020
California
1 review
0 helpful votes
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All I am getting is gibberish and stall tactics... what's up?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2020
Pennsylvania
1 review
0 helpful votes
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I just spent nine minutes waiting for you to run a report on the one email that has me signing up for this service. You collected my money I have an account and I'm being told I have no reports. Where is the one that I just hit give me my report on

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2020
Minnesota
1 review
0 helpful votes
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Just want to get the info on the person I searched to see if warrants are present

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2020
Arkansas
1 review
0 helpful votes
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It's fast so far but I haven't seen the information that the report provides

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2020
Colorado
1 review
0 helpful votes
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So far but I have not looked at the report and results which will show the that my identity was stolen by a eilest Saudi Arabia princess who has robbed my identity and even my money, my jewelry and my child. She a real demon.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2020
Washington
1 review
0 helpful votes
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I have not seen the info I am looking for yet, but the site works well so far...

Date of experience: March 15, 2020
California
1 review
0 helpful votes
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Offered $1.00 fee than charged $3.99 what s up with that mmm

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2020
New Jersey
1 review
0 helpful votes
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The site is user friendly, however I have not received the report before this pop up cam up so I did not review anything as of yet

Date of experience: March 14, 2020
California
1 review
0 helpful votes
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I asked for a free search
April 13, 2020

I asked for a free search. Then when I located what I wanted I was charged for an ongoing subscription unless I discontinue. There should be a law against your practices!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2020
California
1 review
0 helpful votes
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So far, so good
April 13, 2020

So far, so good. This survey at this point of the process definately has me worried though. I feel baited. I bet the screw over is surely cuming now that the cheddar is handed over.

Date of experience: March 14, 2020