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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Renee H.
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So far I've paid But I have not received any information. Is the total cost 3.99 or 19.99?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2020
Colorado
1 review
0 helpful votes
Follow Mcgoughey S.
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I have not had the chance to retrieve the information needed.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2020
Nebraska
1 review
0 helpful votes
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I would like to review product before committing or exposing my credit card.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2020
Virginia
1 review
0 helpful votes
Follow Kris S.
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As long as I get correct information and everything is protected and secure

Date of experience: March 23, 2020
Illinois
1 review
0 helpful votes
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So long as no one steals my information I'm happy with this

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2020
California
1 review
0 helpful votes
Follow Tamra H.
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I don't no how good your app is I haven't use it yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2020
Georgia
1 review
0 helpful votes
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...
April 22, 2020

-

Date of experience: March 23, 2020
Oklahoma
1 review
0 helpful votes
Follow Kimberly H.
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Okay so far, but it's not free, do appreciate trial price though

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2020
Kentucky
1 review
0 helpful votes
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100
April 22, 2020

100

Date of experience: March 22, 2020
West Virginia
1 review
0 helpful votes
Follow Elizabeth K.
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I thought I paid for my report, then you wouldn't give it to me unless I signed a full contract. Please refund my 3.99.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2020
Idaho
1 review
0 helpful votes
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So far so good, I'll know more when I actually get to see my report.

Date of experience: March 22, 2020
South Carolina
1 review
0 helpful votes
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.
April 22, 2020

.

Date of experience: March 22, 2020
Arizona
2 reviews
0 helpful votes
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It's frustrating
April 22, 2020

It's frustrating. It says it's free and it's not. I wish the whole process was more straight forward and not so cumbersome.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2020
California
1 review
0 helpful votes
Follow RHONDA F.
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So far just by an initial search from a google link, ie, an introductory search before i even paid any money i found more records on a subject tan i ad after pulling full reports on several other sites! Awesome, hoping the site keeps it up! LOOKING GOOD SO FAR

Date of experience: March 22, 2020
Louisiana
1 review
0 helpful votes
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I have provided a lot of the required info incuding my payment info and have yet to get the results of my search. Beginning to wonder if Info Tracer is a scam?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2020
Massachusetts
1 review
0 helpful votes
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Didn't realize this would bill me... monthly. I don't want that.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2020
Minnesota
2 reviews
12 helpful votes
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I have not even seen the report yet, so i am unsure of the end product.

Why the low rating is you allowed an outsider breach my password and then you tell me to change it? It should have never happened and thats on you.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2020
West Virginia
2 reviews
0 helpful votes
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I am trying to get registration and sticker for 2021

Date of experience: March 21, 2020
California
1 review
0 helpful votes
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?
April 20, 2020

?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2020
Texas
1 review
0 helpful votes
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I'm not sure just yet I will let you know when I get my phone information about my self

Date of experience: March 20, 2020