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From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Just got started. Will let you know after my search.
Quick and easy for me to fill out job applications with thanks!
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I've not seen any of my info I have requested so far
I've only checked one phone number. Ask again later
Easy to get started. And so far, that's where I am
I can't get the owners name, I was told I would get that
I'll have to see the info I receive before I know how good this site is
Inadequate explanation of charges. I expected $3.99 only for one single search.
I haven't had any experience so far except for this irritating pop-up.
It says a record is found until I paid to see the record and then there is no record. Fraudulent website.
I am signing up for 7 day unlimited search but checkout shows monthly amount of 19.02 - not what I ordered so now I have to mess around with trying to cancel a monthly subscription. Not happy
I'm paying 3.99 now when I gave my credit card info im being billed 19.99 on April 15 when i don't have money
Not fully experienced The Whole search yet. So far so good.
A little early in the process to give an accurate rating
4
I'm not sure yet, have to see if info I am looking for is here
I do not know how this rates because I just got on it
I feel like this is extortion. I am willing to pay for a single report and am required to sign up for $20 a month. Of course I can cancel at any time by spending 10 minutes with customer service. Poor model and one that I'll use only when I'm desparate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members