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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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So far so good lets see how easy it will be to cancel.

Date of experience: May 5, 2020
New York
1 review
0 helpful votes
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Easy to use and felt comfortable with the whole setup process.

Date of experience: May 5, 2020
Texas
1 review
0 helpful votes
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So Far so good But was just looking to get one not looking for a subscription

Date of experience: May 4, 2020
New York
2 reviews
0 helpful votes
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Don't like auto billing as of May 11th. Concerned as to what the report will sayhow much detail.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2020
Maryland
1 review
0 helpful votes
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I have agreed to the terms 2x
June 12, 2020

I have agreed to the terms 2x. I have paid $3.99 2x through Pay Pal, butg I still cannot get my report!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2020
Indonesia
1 review
0 helpful votes
Follow Andi Z.
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Need more free trial option with certain time to get access

Date of experience: May 2, 2020
Texas
1 review
0 helpful votes
Follow Arthur W.
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I just signed up, haven't had a chance to do a search & you're already wanting my opinion. If you are going to want my opinion every time I log on this relationship is not going to last long.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2020
France
1 review
0 helpful votes
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The payment has been done, it was quick and it seems to be secure

Date of experience: May 2, 2020
Arizona
1 review
0 helpful votes
Follow Tommy V.
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Well I really just now trying you out ask me again layer

Date of experience: May 2, 2020
Colorado
1 review
0 helpful votes
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Just beginning to search for lost family contacts. Praying this works.

Date of experience: April 29, 2020
Illinois
1 review
0 helpful votes
Follow Heather H.
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Love this if u r looking for records it is perfect

Date of experience: April 29, 2020
California
1 review
0 helpful votes
Follow Melody V.
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I am buying a report but they have all these roadblocks on the site too much to fill out

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2020
California
1 review
2 helpful votes
Follow Domenica G.
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Access of very important and legal information such as wanting the vehicle history report for the new car your about to purchase. It's necessary to know things before you buy it to b aware. Thanks

Date of experience: April 28, 2020
Illinois
1 review
0 helpful votes
Follow Wanda X.
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So far it is good, we will see how the reports come out.

Date of experience: April 28, 2020
Texas
1 review
0 helpful votes
Follow Thomas D.
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I just started how can I know You make me pay and there may not be any info

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2020
California
1 review
0 helpful votes
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I haven't been able to complete what I'm trying to complete yet,

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
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So far things have gone smooth
June 12, 2020

So far things have gone smooth. However, it is now time to view the report that I just paid for. I hope it was money well spent.

Date of experience: April 27, 2020
Mississippi
2 reviews
0 helpful votes
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Looks great so far and very fast updating- I say A++++++++++++ all the way.

Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
Follow Wendy M.
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Should not have to subscribe to something to purchase one thing.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 27, 2020
GB
1 review
0 helpful votes
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I signed up as a new member, paid my first amount due, and it asked me to set a new password. I entered my password multiple times and it simply cleared what I typed and reloaded the screen with no error messages. I cannot create a new password to access what I just paid for. I am not using any browser plugins that block anything.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 26, 2020