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Infotracer

3.2

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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Been on here for 20 minutes and still haven't seen anything

Date of experience: May 10, 2020
Illinois
1 review
0 helpful votes
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Have seen no report thus far
June 12, 2020

Have seen no report thus far. What happened to search I started with?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2020
Missouri
2 reviews
0 helpful votes
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Well so far so good we will see what I just paid for?

Date of experience: May 10, 2020
Arizona
1 review
0 helpful votes
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Haven't gotten too far since this is first hour if first day, but from reviews it looks decent.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2020
Kansas
1 review
0 helpful votes
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.
June 12, 2020

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Date of experience: May 9, 2020
Florida
2 reviews
0 helpful votes
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Did not receive the death information on
Lawrence Joseph Fraely Pfafftown, NC
Relative: Beverly
County: Forsyth
I paid with "Mastercard" $3.99
Where is my report?
Sincerely
Marcia McFerren

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2020
New Mexico
1 review
0 helpful votes
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Confusing message stating the product I have selected is not available but as I changed the pay type the order went through. This is a little confusing.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2020
Wisconsin
1 review
0 helpful votes
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The first page did not clearly explain that this was a self renewing monthly not a one time search charge

Date of experience: May 9, 2020
Maine
1 review
0 helpful votes
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More informative than a couple of other sites I have visited

Date of experience: May 8, 2020
New Jersey
1 review
0 helpful votes
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It's been fine
June 12, 2020

It's been fine. Still waiting to see if it's going to work

Date of experience: May 8, 2020
California
1 review
0 helpful votes
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So far, so good
June 12, 2020

So far, so good. It is difficult to search for records through City/County because you must already know the DATE.

Date of experience: May 8, 2020
Illinois
1 review
0 helpful votes
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Don't want to be hooked into an ongoing membership

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2020
Texas
1 review
0 helpful votes
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Ill let u know how many stars after i work on this a couple days, thank u... half the price of others and seems fadster results

Date of experience: May 7, 2020
California
1 review
0 helpful votes
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So good so far I am happy with the results of what I looked up

Date of experience: May 7, 2020
Illinois
1 review
0 helpful votes
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Just want to mention that Chris from phillipines was a major asset to help me get the information i needed... he was very patient with me... plus he also taught me that an MG car stands for morris garages... did ya'll know that?

Date of experience: May 7, 2020
Oregon
1 review
0 helpful votes
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I wish to know where the email came from what country

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
California
1 review
0 helpful votes
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It was fast easy and quick got all accurate info i was looking for

Date of experience: May 6, 2020
New York
1 review
0 helpful votes
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This was a scam it initially showed me you had valid info in regards to the phone number I had including a name so I payed for that information only to find it was a scam

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2020
Washington
1 review
0 helpful votes
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Doing fine...
June 12, 2020

Doing fine... just quit interrupting me with these silly questions

Date of experience: May 5, 2020
Arizona
1 review
0 helpful votes
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So far so good lets see how easy it will be to cancel.

Date of experience: May 5, 2020