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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I love to use this make it easier to locate any one

Date of experience: June 27, 2020
Pennsylvania
1 review
0 helpful votes
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Wow
July 27, 2020

Wow

Date of experience: June 27, 2020
Washington
1 review
0 helpful votes
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You keep popping these things up and I can't see what I want to

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2020
Maryland
1 review
0 helpful votes
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Easy
July 27, 2020

Easy

Date of experience: June 26, 2020
Ohio
1 review
0 helpful votes
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Yep
July 27, 2020

Yep

Date of experience: June 26, 2020
Missouri
1 review
0 helpful votes
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Good
July 26, 2020

Good

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Good
July 26, 2020

Good

Date of experience: June 26, 2020
Georgia
1 review
1 helpful vote
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I hate Businesses that enroll you in a monthly payment.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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Too soon to give a relevant opinion but so far so good

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Good
July 26, 2020

Good

Date of experience: June 26, 2020
Georgia
1 review
0 helpful votes
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So far I'm impressed with speed of getting information.

Date of experience: June 25, 2020
Colorado
4 reviews
0 helpful votes
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So far, so good
July 26, 2020

So far, so good

Date of experience: June 25, 2020
Maine
1 review
0 helpful votes
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.
July 26, 2020

.

Date of experience: June 25, 2020
Texas
1 review
0 helpful votes
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So far so good
July 26, 2020

So far so good

Date of experience: June 25, 2020
Virginia
1 review
0 helpful votes
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Ok
July 26, 2020

Ok

Date of experience: June 25, 2020
Georgia
1 review
0 helpful votes
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Thanls
July 25, 2020

Thanls

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
California
1 review
0 helpful votes
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I do not want a membership just a five day pass. That should be mentioned before payments are collected

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2020
New York
1 review
0 helpful votes
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Good
July 25, 2020

Good

Date of experience: June 25, 2020
Nevada
1 review
0 helpful votes
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Wow
July 25, 2020

Wow

Date of experience: June 25, 2020
Minnesota
1 review
0 helpful votes
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Good
July 25, 2020

Good

Date of experience: June 24, 2020