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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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No
July 30, 2020

No

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2020
New Jersey
1 review
0 helpful votes
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Ok
July 30, 2020

Ok

Date of experience: June 29, 2020
Brazil
1 review
0 helpful votes
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Primeira vez que acesso nao da para aafirmar quê vou gostar

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2020
Florida
1 review
0 helpful votes
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So far so good
July 29, 2020

So far so good

Date of experience: June 29, 2020
Nevada
1 review
0 helpful votes
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Ok
July 29, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2020
California
1 review
0 helpful votes
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Thanks
July 29, 2020

Thanks

Date of experience: June 29, 2020
Pennsylvania
1 review
0 helpful votes
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1
July 29, 2020

1

Date of experience: June 29, 2020
Virginia
1 review
0 helpful votes
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Awesome!
July 29, 2020

Awesome!

Date of experience: June 29, 2020
California
1 review
0 helpful votes
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So far, so good!
July 29, 2020

So far, so good!

Date of experience: June 29, 2020
Minnesota
1 review
0 helpful votes
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Good
July 29, 2020

Good

Date of experience: June 28, 2020
Minnesota
1 review
0 helpful votes
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Cool
July 29, 2020

Cool

Date of experience: June 28, 2020
Texas
1 review
0 helpful votes
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So far so good, but haven't received anything yet. Can't judge.

Date of experience: June 28, 2020
Tennessee
1 review
0 helpful votes
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Good
July 28, 2020

Good

Date of experience: June 28, 2020
Missouri
1 review
0 helpful votes
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It's charging me to do something I should be able to do for free.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2020
Nevada
1 review
0 helpful votes
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Good
July 28, 2020

Good

Date of experience: June 28, 2020
Illinois
1 review
0 helpful votes
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So far good
July 28, 2020

So far good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2020
Norway
1 review
0 helpful votes
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Well
July 28, 2020

Well

Date of experience: June 27, 2020
Florida
1 review
0 helpful votes
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So far so good
July 28, 2020

So far so good.

Date of experience: June 27, 2020
Texas
1 review
0 helpful votes
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Thanks
July 27, 2020

Thanks

Date of experience: June 27, 2020
Michigan
1 review
0 helpful votes
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Awesome
July 27, 2020

Awesome

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2020